© 2003 pearson education, inc., publishing as longman publishers. 1 chapter 19 letters and...
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1© 2003 Pearson Education, Inc., publishing as Longman Publishers.
Chapter 19Letters and Employment
Correspondence
Technical Communication, 9/eJohn M. Lannon
PowerPoint prepared by Jimidene Murphy
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When a Letter is Better than a Memo or Email
Use a letter when you need to Personalize your message Convey a dignified, professional impression Act as a representative of your company Present a carefully constructed case Respond to clients, customers, or anyone outside
your organization Provide an official notice or record of an
announcement or legal action
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Parts of a Letter
Heading / company nameHeading / company name
Date and inside addressDate and inside address
SalutationSalutation
Body of letterBody of letter
Closing and signatureClosing and signature
Any notationsAny notations
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Special Parts of a Letter
Attention line Subject line Typist’s initials Enclosure notation Distribution notation Postscript
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Design Factors
Quality stationary Uniform margins and spacing Appropriate headings for multiple
pages Appropriate envelopes
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Interpersonal Considerations
Focus on the reader’s perspective Use plain English Focus on the human connection Anticipate the reader’s react Decide on the direct or the indirect plan
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Types of Letters Inquiry letters Letters requesting an informative
interview Answers to telephone and email
inquiries Claim letters
Routine Arguable
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Preparing a Résumé Gather contact information Statement of objective Education Work experience Personal data Interests, achievements, awards, and
skills References
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Organizing a Résumé
Give some advantages and disadvantages of each of the following ways to organize a
résumé. When would you want to use each?
Reverse chronological orderReverse chronological order
FunctionalFunctional CombinationCombination
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Job Application Letter
Image
Target audience
Two types Solicited Unsolicited
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Electronic Job Hunting
Online employment resources
Electronic scanning of résumés Preparing content for a scannable
résumé Designing a scannable résumé
Hyperlinking a résumé
Protecting your privacy
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Support for the Application
Dossier Portfolio Interviews Follow-up letters Letters of acceptance Letters of refusal
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Any Questions?
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