1APACHE 万邦（清新）鞋业有限公司

重大異常 知識管理JDIC Knowledge Management

台北科技大學管理學院 張瑞芬 院長 / 教授Dean/Prof. Amy Trappey

National Taipei University of Technology交通大學管理科學系 張力元 教授

Prof. Charles TrappeyNational Chiao Tung University

March 3, 2008

2APACHE 万邦（清新）鞋业有限公司

2008 JDIC Case StatisticsNo. of Cases

6416

238

27 11

65

421

050

100150200250300350400450

No. of Cases

64

16

238

2711

35 30

421

0

50

100

150

200

250

300

350

400

450

Injury Fire ContainerDelay

Quality Material Shipping (out) Others All Types

No. of Cases

No. of Cases

3APACHE 万邦（清新）鞋业有限公司

Cost (%)

2.37 0.028.32

12.327.80

53.63

15.54

0.00

10.00

20.00

30.00

40.00

50.00

60.00

Cost (%)

JDIC Direct Cost Estimates(Not including Opportunity Lost)

Cost (*10K RMB)

10.34 0.136.39 53.84 34.11

234.43

67.94

437.15

0

100

200

300

400

500

Cost (*10K RMB)

4.37 Million RMB/Year!

4APACHE 万邦（清新）鞋业有限公司

Comparison of Standard and Actual JDIC Reporting Days

05

10152025303540

工伤Injury

火险 Fire 扎车Container

品质Quality

材料Material

其它 Other

Standard标准归还天数

Actual (As-Is)平均天数

5APACHE 万邦（清新）鞋业有限公司

Motivation and Objectives of JDIC KM

• Reduce direct JDIC cost.• Reduce opportunity lost due to JDIC.• Improve JDIC documentation, investigation,

and decision efficiency – time and cost.• Capture JDIC process knowledge.• Improve Apache’s capability in

developing, producing and fulfilling high quality products with high efficiency and accuracy.

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JDIC Behavior Model Overview (As-Is)

30

9

25

18

24

36

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JDIC Behavior Model Overview (To-Be)

1

2

3

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JDIC Knowledge DocumentationSub-Processes

各類重大異常呈報會簽呈標準程序 (2.1-2.2)工傷

火險

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JDIC Knowledge DocumentationSub-Processes

各類重大異常呈報會簽呈標準程序 (2.3-2.4)

扎車

材料

会签 QIP

签回时间： 0.5个工作日内。

会签内容：提出扎车制令实际满箱日，验货时间，验货结果，如有补鞋，需要注明最终的满箱时间。

（注： X如果以后采用电子表单 ,此会签则可取消）

X X

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JDIC Knowledge DocumentationSub-Processes

各類重大異常呈報會簽呈標準程序 (2.5-2.6)品質

出貨

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JDIC Knowledge DocumentationSub-Processes

各類重大異常呈報會簽呈標準程序 (3-4)裁決

結案

12APACHE 万邦（清新）鞋业有限公司

JDIC Knowledge DocumentationSub-Processes

各類重大異常呈報會簽呈標準程序 (5)

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JDIC Electronic Documents各類重大異常電子表單 (2.1)

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JDIC Electronic Documents各類重大異常電子表單 (2.3)

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JDIC Object Model (1)Linking ERP data

呈報內容

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JDIC Object Model (2)Linking ERP data

會簽內容

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JDIC Object Model (3)Linking ERP data

會簽流程

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To-Be e-JDIC KM Principles• All reporting forms are electronic documents.• All reporting and signing processes are driven

on-line (using a workflow engine). • All reporting interfaces are web enabled.

• Each task execution is recorded, timed and monitored automatically. Delayed execution will be alarmed and notified.

• Some data-fields of the JDIC forms are retrieved directly by querying the ERP or enterprise databases.

19APACHE 万邦（清新）鞋业有限公司

30

79

36

4

11

7

14 14

30

25

18

24

3 453 4

0

5

10

15

20

25

30

35

40

I nj ury工伤 Fi re火险 Contai ner扎车 Qual i t y品质 Mater i al材料 Other其它

Standard标准归还天数 Actual (As- I s)平均天数 e- J DI C KM

30

11

7

14 14

7

30

9

25

18

24

36

53 4 3 4 4

0

5

10

15

20

25

30

35

40

I nj ury工伤 Fi re火险 Contai ner扎车 Qual i ty品质 Materi al材料 Other其它

Standard标准归还天数 Actual (As- I s)平均天数 e- J DI C KM

Benchmarking of Standard, Actual, and To-Be JDIC Reporting Days

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Lesson Learned from JDIC KM Initiatives

• Crisp mission and objectives of KM initiatives• Capture and integrate multi-facets/views of

knowledge• Close the gaps between IT task force and

business units

• Minimize the “cost” and “risk” of enterprise information systems (EIS - DSS, EDSS, BI, KM, …)

• Maximize the successful rate of EIS

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Problem Main

Problem Group AProblem Group B

Problem Group B - Content

Problem Group A - Content

Problem - Reason

ERP - Personnel

ERP - Department

Problem – Group