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Corporate Etiquette & Grooming

= Success in the Work Field

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• Understand the concept of professional image

• Articulate the importance and significance of professional image & etiquette

• Prepare yourself with the right dressing for the right job

• Demonstrate good human relations in a professional environment

Objective

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What is professional image ?

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Four Attributes ofProfessional Image

• Appropriate Business Appearance • Use of correct manners and etiquette • Appropriate personal behavior • Effective communication

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What is Business Etiquette?• Presenting Yourself

• Good Manners

• Courteous to others

• Respect of others• Being comfortable around others and making

them comfortable around you• No gender issue

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Business Attire

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Tips on dressing for the job

• Schedule haircuts at regular intervals

• Press your clothing

• Wear collared shirts

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Tips on dressing for the job

Make sure your clothing is clean and mended  Wear clothing that fits your figure

Keep your breath fresh

Wear shoes that are well maintained

Smell fresh!! Use a Deodorant or Perfume.

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For men: Wear socks that cover your calves

For men: Wear an undershirt under your dress shirt

Keep your hands manicured and clean

If wearing a blazer- button blazer or jacket when you stand

Tips on dressing for the job – For Men

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Tips on dressing for the job – For Women

Don’t wear more than 13 accessories

Hair and nails must be clean and groomed

If you wear nail polish, make sure it is a conservative colour

Your hair should be pulled away from your face

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Dressing at Workplace Casual Attire is fine…

But…

Don’t wear torn or tattered clothing. Don’t wear offensive logos/Patterns, or logos of other companies.No shorts, or short length clothes. No floaters.

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REMEMBER…

You never get a second chance to make a good first impression!

Always take pride in your appearance.   NEVER, NEVER, UNDERESTIMATE THE POWER OF YOUR APPEARANCE

Dress for the position you want, not the position you have

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Professional Etiquette

You only have ONE opportunity to make a good first impression

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First Impressions

Within 30 seconds people judge your Economic level Educational level Social position Level of sophistication Level of success

Within 4 minutes people decide your Trustworthiness Compassion Reliability Intelligence Capability Humility Friendliness Confidence

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Making Positive First Impressions

Determine audienceIdentify their expectationsEstablish objectivesDress, behave, and communicate in a way that reflects audience expectations

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A,B,Cs of Image

Appearance Color, wardrobe, grooming

Behavior Etiquette, civility, attitude

Communication Verbal, nonverbal, written

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Professional Etiquette— Meeting and Greeting

Handshake: offer entire hand, web-to-web, shake lightly and releaseKnow whom to introduce first Junior to senior Fellow worker to client

Eliminate slang/jargon from your vocabularyAlways on time, always organized, always ready

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Business networking in social situations

Never introduce yourself by your titleName tags on your right shoulderKeep your right hand freeStay informed of current eventsMaintain eye contact

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Showing Respect

Always use last names with customers unless they are about your age and rankDon’t keep customers waitingEscort clients out When someone of higher rank or from outside the organization enters, everyone in the office standsJunior employees stand until seniors sit

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Business Cards

Manage business card exchanges flawlesslyAlways have a supply of cardsAsk for someone’s card before offering your ownPresent card face upTake time to look at received cardNEVER turn down an offered cardBe selective when distributing cardsBe aware of international card etiquette

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Hugs

Hugs are inappropriate in any business environment

Touching others in the workplace, whether they are of the same gender or not, is impolite

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Hugs

No patting someone on the back

No putting your arm around someone

No putting your hand on his or her shoulder

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You extend a handshake When…

Someone offers his/her hand to youFirst meeting someoneGreeting guestsGreeting your host/hostessRenewing an acquaintanceSaying goodbye

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The Proper Handshake

Involves eye contactIs firm but painlessLasts about three secondsTakes only two or three pumpsStarts and stops crisplyDoesn’t continue through the entire introduction

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What About Doors?

If you reach the door first, open it, go through it and hold itAllow Senior executive to reach door and go through it first

If someone’s arms are laden, hold the door regardless

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Workplace Etiquette

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Correspondence Etiquette

Every written invitation gets a response unless it asks for moneyRespond within 1 weekFollow directions for responseSpecial instructions will be in lower cornersEnvelope will indicate addresseeSend “Thank you” letters in returnAlways include a cover letter for written documents (need based)Sit on written documents for 24 hours (if possible)

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E-mail Etiquette

E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters M-ake a point of responding to messages promptlyA-lways use spell-check and grammar check before sending messages—be brief and clearI-nclude your telephone number in your messageL-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public

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Placing Calls

Let people know right away who’s callingTry to call when you know it’s convenientIf you get another call, the first caller has priority

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Telephone mannersAnswer the phone with your name and company (or department)When placing calls, state your name and company or department immediately when phone is answeredSpeak clearlyState the purpose of your callOnly use speakerphone for conference callsAlways smile when using the phoneSay please and thank youJudge your audience before making small talkReturn your calls

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Voice Mail/Mobile Phone UseRealize proper usage of mobile phones in businessUnderstand how to leave an adequate voice messageCheck messages frequently on a daily basis Avoid using in a restaurant, movie, church, or meetingLimit your conversation when in close quartersUse a quiet voiceRefrain from using when driving

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Office EtiquetteBe self-aware--use common senseMind your own businessAvoid strong cologneNever ever go over your supervisor’s headObey your company’s business dress attireKeep your germs to yourselfTreat every employee with the same respectDo not post things of an offensive natureNo matter your job or your title, always hold yourself to a higher standard

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The 11 Commandments of Cubicle Etiquette

Thou shall not enter another’s cubicle unless thou art invited. Thou shall not interrupt someone who is on the telephone by using sign language or any other means of communication.Thou shall think twice before interrupting someone who appears deep in thought.Thou shall be aware of how thy voice projects. Thou shall realize that speaker phones and cubicles don’t mix.Thou shall not discuss a confidential matter in a cubicle setting.

Thou shall realize that everything thou sayest makes an impression on thy “internal customers.”Thou shall not make or receive personal telephone calls during the workday.Thou should not make eye contact with someone if thou wish not to be interrupted. Thou shall not end meetings in a rude impromptu.Thou shall recognize thy cubicle to be a direct reflection of thyself. Keep it neat and orderly.

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Meeting EtiquetteAlways have your calendar, notebook & penNever bring up personal problems/issues in a professional situation Avoid “you” talkStay on scheduleIn conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats

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REMEMBER…

You never get a second chance to make a good first impression!

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Thank You!!