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Effective Communication Skills

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Objectives

Define and understand communication and the

communication process

List and overcome the filters/barriers in a

communication process

Practice active listening

Tips to improve verbal and non verbal communication

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What are the most common ways

we communicate?

Written Word

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What is Communication?

Communication is the transmission of an idea or feeling so that thesender and receiver share the same understanding.

Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to

anothers and arrive intact, complete, and coherent.

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The Communication Process

SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response

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Types of Communication

One-way communication

Two-way communication

One to many

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Components of Communication

Verbal Communication

Vocal communication

Non-verbal communication

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Features of Effective Communication

Active Listening

Eye contact

Posture

Simple language

Questioning skills

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Benefits of effective communication

Quicker problem solving

Better decision making

Steady work flow

Strong business relations Better professional image

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Barriers to communication

Noise

Inappropriate medium

Assumptions/Misconceptions

Emotions

Language differences

Cultural differences

Poor listening skills

Use of jargon Distractions

http://images.google.com/imgres?imgurl=http://www.aperfectworld.org/clipart/communications/transmitter.gif&imgrefurl=http://www.aperfectworld.org/communications.htm&h=184&w=158&sz=10&tbnid=0fM59eH1DFUJ:&tbnh=96&tbnw=82&hl=en&start=8&prev=/images%3Fq%3Dtransmitter%26hl%3Den%26lr%3D%26sa%3DN

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Hearing Vs Listening

Hearing Physical process,natural, passive

Listening Physical as well

as mental process, active,

learned process, a skill

Listening is hard.

You must choose to participate in the process of listening.

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Active Listening

The process of recognizing, understanding, and

accurately interpreting communicated messages

and responding to spoken and/or nonverbal

messages.

Steps to Effective Listening:

Hearing

Interpretation

Evaluation

Respond

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Tips to become a better listener

Dont talk listen. Dont jump to conclusions.

Listen between the lines.

Ask questions/paraphrase.

Dont get distracted by the environment.

Keep an open mind.

Be willing to listen to someone elses point of view and

ideas.

Provide feedback.

Take advantage of your brain power.

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o Eliminate Noise

o Get Feedback Verbal & Body Signals

o Speak Slowly & Rephrase your sentence

o Dont Talk down to the other person

o Listen Carefully & Patiently

Improving Verbal Communication-Tips

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Improving Body Language - Tips

Keep appropriate distance

Touch only when appropriate

Take care of your appearance

Be aware - people may give false cues

Maintain eye contact

Smile genuinely

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in the new global and diverse workplace

requires

excellent communication skills!

Success for YOU

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Questions