20110530 incident management sug mena

8/3/2019 20110530 Incident Management SUG MENA

1/31

Sustainable Safety Management:Incident Management as a cornerstone for asuccessful safety cultureBernd Freibott, Director Business Development / Global Services Sustainability HubSAP SustainabilityLabs Markdorf, GermanyMay 30h, 2011


2/31

Making use of incidents driving health andsafety performance and safety culture globally


3/31

2011 SAP AG. All rights reserved. 3

Incident Management in the context of EHS:The reality is complex!

New approach to Incident Management:

The central pillar of a well-run safety culture andprevention

1

2

Presentation outline

Lessons Learnt:What to keep in mind when setting up a new and efficientIncident Management

3


4/31


Sustainability> EHS> Incident ManagementA structured view, the SAP Solution Map

Product ComplianceRecycling& Reuse

ProductFootprint

Material & ProductSafety

SustainableDesign

Sourcing &Procurement

Traceability& Recall

GreenLogistics

Supply ChainDesign & Planning

Availability, Security, Accessibility & Privacy Green IT

MobilityResidential

Energy

Personal

Footprint

Smart GridParticipation

Production EnergyManagement

CarbonManagement

Facility EnergyManagement

Natural ResourceManagement

Benchmarking& Analytics

StrategyManagement

Financial Risk& Performance

Engagement &Corp. Citizenship

Materiality &Assured Reporting

Labor Compliance &Human Rights

Strategic WorkforceManagement

Travel ManagementDiversity

Industrial Health& Safety

EnvironmentalCompliance

Risk Assessment& Reduction

Process SafetyEmergency

Management

Product

SupplyChain

IT

Consumers

Operations

ExecutiveManagement

Environment,Health & Safety

HumanResources


5/31


Sustainabiliy - EHS - The reality is complex!

CLAIMS/DISAB Mgmt.

Purchasing

WASTE Mgmt.

HRPlant

Maintenance

Financials/Cost

Accounting

3rd PartyContract

Mgmt.

Warehouse/Distribution

ProductionMaterialMgmt.

EHS

HAZ MAT Mgmt.

IND HYG.SAFETY

INCIDENT Mgmt.

OCCUPATIONALHEALTH

ENVCOMPLIANCE

Individuals


6/31


Challenge EHS Global Strategy

ADR/RID

Federal Facility Compliance Act

Kyoto-Protocol

Multi Language Support

Permit Management

REACh

GHG Management

RoHS

IPP (Guidline EC 2001/68)

Clean Air Act

ISO 14001

OSHA / OHSAS 18001

China-RoHS


7/31 2011 SAP AG. All rights reserved. 7

I(n)solated Point of View as Source of Error

*John Donne (1572-1631),It appears in Devotions Upon Emergent Occasions, Meditation XVII

No man is an island!*

Any isolated approachis bound to fail.



Key Questions concerning EHS

EHS Manager

Key Questions

What information do I have to collect?

What processes I have to set up? Whom do I need to inform or involve? How to design processes? How can I monitor the efficiency of

my EHS activity and processes? How can I better manage preventive

activity to avoid accidents?



EHS Objectives for a new approach

Gain visibility and control - align objectives,monitor and analyze performance, report, anddrive continuous improvement

Proactively reduce risks - systematically identify,assess, and control risks to prevent incidents and

management system failures

Improve EHS performance - automate EHSprocesses in core operations to improvecompliance, productivity, and operational continuity

Maximize asset productivity - optimizemaintenance to improve asset reliability andprocess safety

Production Report

Enterprise Risk Management

Analytics & Performance Mgmt.

Asset Safety and Reliability

Integrated EHS Management



Incidents Have High Hidden Costs and RisksIndirect Costs Exceed Direct 5-10X

Risks Costs

Direct costs of injuries,illnesses

Indirect: Uninsured

costs of propertydamage, processinterruptions, etc.

Lost wages, lostproductivity, re-

training, admin, etc.

$1

$5-50Brand damage

Criminal sanctions

Production andquality problems

Whats possible? For a 10,000 employee company with average

safety performance: 20% reduction in TRIR = $4M savings



Renewed Focus on Incident Management as Lever toReduce Operational Risks

Regulators

Increased costs;possible fines, criminalprosecution

Investors andCommunity

Customers

Business won or lost onsafety performance

Executive

ManagementReduce operationalrisks: Improveproductivity, ensurebusiness continuity

Demand proof of effectiverisk management



SafeWorkplace

SafeProducts

ProtectEnvironment

Accidents happen,270 million accidents/year

Product Safety impact$800 billionlosses/year

Regulations violatedup to $1 billion loss/incident

April 14, 2009

Invista Settles With EPA,Violation Fixes WillCost $500 million

Safety and environmental risks to the enterpriseHow to reduce risks at a lower cost?



Swiss Chesse Model Various failures for one incident!



1%

99%

1

Major

Injury

29

Minor

Injury

300

Incidents

(near miss)

1

Fatal

accident

10

Serious

Accidents

30

Accidents

600

Incidents

1

Fatality

30

Lost Workday Cases

300

Recordable Injuries

3,000

Near Misses (estimated)300,000

At-Risk Behaviors (estimated)

What we see, what we notice,what we report, what weinvestigate.

What we do not see,

what we do not notice,

what we have no clueabout,

what we have no figures

about.

This is the roomfor

IMPROVEMENT

The idea



The idea

Chipping of the tip does notremove the iceberg.

I need to know more about whats

under water.

I need to get everyone involved.

I need to get good quality data on

what goes on under water.

I need to get a picture on the

current situation but also on itsdevelopment.

I need to attack the iceberg from

below.

1%

99%



What Does This Mean for Your Business?How Does this Impact Health and Safety?

SAP AG 2009. All rights reserved. / Page 25

How Can We:

Consistently implement an incident management processacross global operations?

Efficiently support an active Safety Culture?

Know with confidence our incident performance and gainbetter visibilityinto trends and risk hot spots?

Effectively implement a proactive risk managementapproach and drive continuous performance improvement?

Streamline and ensure the accuracy and timeliness of ourhealth and safety reporting?

Embed the health and safety function into our operationsto ensure compliance and add business value across ourvalue chain?



1

Fatality30

Lost WorkdayCases

300

Recordable Injuries

3,000

Near Misses (estimated)

300,000

At-Risk Behaviors (estimated)

Objective of EHSM Incident Management

Look into all kinds of safety relevant events

not only incidents but also safety observations and near misses

Involve every employee of your organization into the process

everyone can provide / record information

encourage safety culture

Ensure consistent and breach less management of all information

no manual re-capturing of information

clean handover of information

keep track of progress

Develop and provide a clear picture based on the gathered facts

dashboard and statistical analysis to point out where andhow to improve safety


18/31


SAP EHS Management: Health and SafetyOverview and Capabilities

Hazardous Substance

Management

Substancemanagement

Material safety datasheet import

Rule-based

classification Release of hazardous

materials for purchase

Hazardous substanceinventory

Substance informationsystem and tracking

Industrial Hygiene

Work area management

Risk assessment

Measurementmanagement

Safety measures

Standard operatingprocedures

Person-relatedexposure profile

Occupational Health

Health surveillanceprotocols

Scheduling with OHplanning cockpit

Medical service

Injury/illness log Reporting

Vaccination

Brief consultation

OH reporting

Incident Management

Incident recording

Incidentinvestigation

Incident processing

Incident reporting

SAP EHS Management: health and safety functionality provides an enterprise-wide platform to help assure thesafety and well-being of employees and communities

What is it?


19/31


SAP EHS Management: Incident Management

Focus Areas

Support Safety CultureExtending Incident recording to allemployees

Provide Process GuidanceSupport, standardization, and monitoring

via delivered standard processes andwork flows

Help Ensure ComplianceAutomatic determination of relevantreports and audit proof documentation

Promote Incident Prevention

Flexible analytical capabilities to achievetransparency of risks

Improve Data QualityIndividual inquiry forms for different roleswith SAP Interactive Forms software byAdobe


20/31


InitialReporting

IncidentProcessing

IncidentInvestigation

Reportingand

Analysis

Capture all incidents types

Record near misses andsafety observations

Simple initial reporting byanyone, online or offline

Gather all relevant information

File regulatory reports

Investigate, determine cause

Assess risks

Trigger corrective actions

Manage actions and closeout

Prevent incidents

HCM, EAM, Fleet Management, Business Partner, Material Management, Health Risk Assessment

Incident Prevention

Set targets

Monitor performance

Manage exceptions

Monitor process flow

Identify, mitigate risks

Deploy lessons learned

and best practices

Data and Business Process Integration

Incident management process and integrationBest practice seamless information flow and visibility


21/31


Initial Incident RecordingDescription, Challenges, and Business Value

InitialReporting

IncidentProcessing


Reporting

Incident Prevention

Intuitive sequence as guided activity

Flexible adaptability with respect tosequence and input structures

Ability to capture non-structuredinformation for occasional untrained user

Easier to customize structured

information gathering Initial reporting online via Web or portal

and offline via offline forms

Various input scenarios for different initialreporter group and competence


22/31


Example incident reporting user interface


23/31


Incident reporting: easy process


24/31


Incident ProcessingDescription, Challenges, and Business Value

Challenge:

Need for systematic investigation approach

Information gathering from various involvedindividuals

Varying legal needs due to jurisdiction orlocal/regional regulations

Various stake holders in incident process

Difficult monitoring of information andprocess flow

Identification of involvedassets/environmental impact

Risk assessment and trigger follow-upmeasures

Solution:

Robust and safe process guidance

Flexible adaptability with respect tostructured info gathering

Adherence to schedules due to reliabletask management

Automized info request or testimonials

Structured incident investigationand risk assessment

Automatic choice of relevant legal/regulatory reporting

Comprehensive documentation tool

InitialReporting

IncidentProcessing


Reporting

Incident Prevention


25/31


Incident ProcessingScreen Example


26/31


Incident ReportingDescription, Challenges, and Business Value

Challenge: Standardized KPI setting and monitoring

Difficult diffuse processes

Compliance with regulatory standards

Ad hoc reporting as basis for incidentinvestigation and prevention

Monitoring and benchmarking Exception management

Solution: Standard pre-built KPI reports

Flexible ad-hoc reporting with user-friendly tools and graphics

Flexible process monitoring (e.g., bottle-neck analysis)

Dashboard integration for managers

Compliant regulatory reporting withautomatic determination of the right formand approvals by simultaneouslytracking the timelines during the process

Automized tractability of activity stream

InitialReporting

IncidentProcessing


Reporting

Incident Prevention


27/31


Incident ManagementAnalytics


28/31


The Business Case for Incident Management ProcessImprovement Reduce Costs and Risks

Creating Business

Value

Improve productivity

Standardize and streamline incidentmanagement processes

Lower IT support costs

Decrease Costs

Better assure compliance Enforce standard processes in operations

Quickly detect and correct hazards

Proactively reduce operational risks

Reduce Risks

Keep license to operate

Protect brand and reputation

Win more business

Protect Brandand Revenue

Implement an effective safety culture enterprise-wide


29/31


Quick Start Implementation Program:In 12 Weeks* You Can:

Reduce time and cost of incidentinvestigation and follow-up, while improvingresults.

Implement actionable safety programEnable all employees to quickly and easilyreport incidents, near misses & observations.

Gain visibility to trends and hot spots toproactively reduce risks and preventincidents.

Automated incident management

Simple capture and reporting

Real-time dashboards and

analytics


30/31


Wrap Up

Make incident recordings as easy as possible

Promote incident recording heavily

Establish stable and efficient process for prevention

Integrate your systems in order to manage risks effectively

HR and Contractors

Asset Management

Fleet Management

Occupational Health

Industrial Hygiene and Safety Cost Accounting


31/31

Thank You!

Contact information:

Bernd FreibottDirector BD Global Sustainability Services HubSAP Sustainability LabsDornierstrasse 388677 Markdorf - [email protected]

20110530 incident management sug mena

Documents