Libor Měsíček, Ph.D.University of J. E. Purkyně in Ústí nad Labem,

the Czech Republic

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Introduction Research interests Results

Agenda

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IT Project Portfolio Management IT Project Management (Mainly team

performance) Knowledge and Process Management Context analysis Social Network Analysis (Project

Management, CRM)

Main topics

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Main Issues: What combination of projects must/should be

executed? How they are connected and how they effect

each other? Are there risks/benefits and how big they are?

Can we express/quantify/compare them?

IT Project Portfolio Management in general

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Problem of high unpredictability/uncertainty of project team performance (soft factors)

One of solutions: Get additional information about social

environment Form teams not only on qualification

requirements and available work time but also on team roles to help them to overcome difficulties, etc.

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Social network analysis describes the relations among nodes (representing individuals, teams, organizations, and resources) using varies tools (e.g. sociograms and metrics)

SW products Node XL Pajek Gephi Circlecount.com Socialbakers.com …

Social Network Analysis

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Another part is the monitoring of information flows, the movement of information and knowledge, goods, resources and services within the network

Information Flow

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Example

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Is the person well connected to the rest of the network?

Is it easy for him/her to find necessary information?

How good (distance, frequency, etc.) is his connection to important persons in the network?

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System of metrics (structural analysis, graph theory …) Sources of information about network structure and function:

Digital E-mail IM Portal Calls …

Observation Questioners

Reasoning Others networks have this element, why this doesn't? Or we just know

about this element?

Metrics and sources of data/information

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The Model contains the following phases Forming Storming Norming Performing Adjourning

Tuckman’s model of group dynamics

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Analysis of past, current or future situation to be able to predict, understand and predict Why?

To prevent losses or casualties (e.g. smart cars, homes, office)

To predict and optimize use of resources Learning systems and algorithms to help people

with disability …

Context Analysis

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Main results: Set of processes to improve team performance

and knowledge sharing Set of recommendations for companies to help

them with customer communication

Results

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Why I can’t sleep at night? How assemble most suitable project team

under given conditions? How to predict/affect performance of a project

before the project starts? How present/promote a company at social

networks and „force“ customers to spend money?

How to help employees share knowledge.

Summary