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1 Contract 217A Beds, Mattresses and Accessories INITIAL TERM: 1 st February 2011 to 31 st January 2014 with two extension options of 12 months each

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Page 1: 217A Beds, mattresses and accessories UserGuide V8.0 … · Contract 217A Beds, Mattresses and Accessories ... to achieve considerable cost savings due to the combined purchasing

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Contract 217A Beds, Mattresses and Accessories

INITIAL TERM: 1st February 2011 to 31st January 2014 with two extension options of 12 months each

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Version Date Author Details 1.0 17/01/2011 Alan Cullen /

Rachel Sinnott

2.0 02/03/2011 Rachel Sinnott Updated all company contact details 3.0 29/06/2011 Rachel Sinnott Updated table on page 9/10 4.0 15/07/2011 Rachel Sinnott Updated Liftcare contact details 4.0 27/07/2011 Rachel Sinnott Updated all reference to the pricing schedule, added home delivery costs

where structure was too complicated to insert into the pricing schedule. Added discount option to JB medical.

4.0 02/08/2011 Rachel Sinnott Updated JB distributor details Updated table on page 9/10 Updated logos 5.0 06/09/2011 Rachel Sinnott Updated table at the start of Section 3 Updated Able contact details Updated Iona distributor details Added Peak, Invacare and Medistore to Section 3 6.0 12/09/2011 Rachel Sinnott Corrected Liftcare ABN 7.0 13/10/2011 Rachel Sinnott Updated Peak contact details 8.0 12/03/2012 Rachel Sinnott Updated Table on pages 9/10 12/03/2012 Rachel Sinnott Updates ILS Discounts 12/03/2012 Rachel Sinnott Updated ArjoHuntleigh Discounts 12/03/2012 Rachel Sinnott Updated Exiax Discounts

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Contents Contract Summary ................................................................................................................................................................ 4 Introduction ........................................................................................................................................................................... 5 Section 1 – Accessing the Contract ................................................................................................................................... 6 

New Customers ................................................................................................................................................................. 6 Placing an Order direct with supplier ................................................................................................................................. 6 Placing an Order through smartbuy® ................................................................................................................................. 7 

Section 2 – Range of Products/Services ............................................................................................................................ 8 Section 3 – Contractors ........................................................................................................................................................ 9 

Customers Eligible to Purchase from the Contract .......................................................................................................... 39 Operation of Nominee Purchasing .................................................................................................................................. 40 Code of Behaviour – Protection of Children and other Vulnerable People ..................................................................... 40 Government Taxes, Duties and Charges ........................................................................................................................ 40 Title and Risk ................................................................................................................................................................... 40 Insurance ......................................................................................................................................................................... 40 Price Variations ................................................................................................................................................................ 40 Best Price ......................................................................................................................................................................... 41 Delays and Emergencies ................................................................................................................................................. 41 

Section 5 – Frequently Asked Questions ......................................................................................................................... 41 

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Contract Summary This contract is arranged on behalf of the State Contracts Control Board by Health Support Services (HSS). HSS and provides a range of procurement services and contract management services for NSW Health and other eligible customers. Health Support Services – Business Procurement Services Rachel Sinnott Contract Management Officer (Clinical) PO Box 1770, Chatswood, NSW, 2067 T 02 8644 2071 (Direct) or 02 8644 2000 E [email protected] [email protected] State Contracts Control Board McKell Building 2-24 Rawson Place Sydney NSW 2000 T 1800 NSW BUY (1800 679 289) E [email protected] I www.nswbuy.com.au Always ensure you obtain the latest version of the contract guide.

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Introduction This contract guide is designed to provide customers with the necessary information needed to purchase from this contract. The State Contracts Control Board, through NSW Procurement, and Health Support Services (Business Procurement Unit), carries out a range of procurement services for government agencies and other clients. Services including contract management of common use contracts. These are state contracts on a rolling one to five year renewal cycle for the supply of products and services in common use across many agencies. This contract is for supply of bed, mattresses and accessories for a term of 3 years expiring on 31st January 2014 with two extension options of 12 months each. This state contract allows users to achieve considerable cost savings due to the combined purchasing power of the NSW state government. It offers value for money including competitive rates, and a quality range of products.

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Section 1 – Accessing the Contract State contracts are established under the authority of the State Contracts Control Board and administered by Health Support Services. A list of the categories of customers eligible to purchase from state contracts is given in Section 5 of this Guide. Most eligible customers have already registered with NSW Procurement in which case they have immediate access to the contracts.

New Customers To register as a new customer, visit www.nswbuy.com.au > Purchasing for Government. You can either complete the process on line or download and complete an application form. Once approved, you will be advised of your NSWBUY Identification Number and are then eligible to use any of the state contracts administered by NSW Procurement. Phone 1800 NSWBUY (1800 679 289) if you have any problems completing your application form or if you wish to check your registration status.

Placing an Order direct with supplier Registered state contract users can order goods and services direct with the supplier. If you are in a public hospital in NSW this should happen through your local ordering system, in most cases this will be Oracle. By placing an order, a customer is entering into a contract with the supplier and, as a minimum, the following information should be included in the official order: Contract Number and Name Name and address of Supplier and Customer NSWBUY Identification Number Customer’s Order Number Date of Order and Date of Delivery Item, product code, contract price, quantity and any accessories

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You need to quote your NSWBUY Identification Number each time you purchase from state contracts. If you are unsure of your NSWBUY Identification Number, please contact NSW Procurement Client Support Centre on 1800 NSW BUY (1800 679 289). Further information on state contracts is also available on the website www.nswbuy.com.au As part of a national initiative, health-specific products are gradually being listed on a whole of state NSW Health electronic catalogue, populated via the National Product catalogue (NPC). For more information on the Health catalogue or NPC please contact the contract managerment officer.

Placing an Order through smartbuy® Registered customers have the advantage of signing up as a smartbuy® user. Simply visit www.smartbuy.nsw.gov.au, complete the e-form in the Buyers section online and submit. Once confirmation of the online application is received back from your organisation’s authoriser, a LOG IN and USER ID will be generated to allow you access to the Search and Browse facility of smartbuy®. The Search and Browse facility allows you to view the goods and services listed and compare prices before placing an order. smartbuy® training is available by phoning 1800 NSW BUY (1800 679 289) Pricing Prices may change in accordance with the price variation conditions of the contract if there are any. Regular users of state contracts should consider using smartbuy® for latest pricing if applicable. For further information, please contact NSW Procurement Client Support Centre on telephone 1800 NSW BUY (1800 679 289).

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Section 2 – Range of Products/Services Products categories available under the contract include:

 1. General Ward Beds 2. Bariatric Beds 3. Critical Care Beds 4. Hi Lo Beds*# 5. Mechanical Beds (NOT AWARDED) 6. Community/Home Use Beds 7. Birthing Beds 8. Birthing Bed Mattress 9. Mental Health Beds 10. Mental Health Mattress (NOT AWARDED) 11. Pressure Redistribution Support Surface – Foam Mattress 12. Pressure Redistribution Support Surface - Powered 13. Pillows (NOT AWARDED) 14. Bassinets 15. Cots (NOT AWARDED) 16. Rental of Bariatric Beds (NOT AWARDED) 17. Rental of Powered Mattresses 18. Rental of Other  

* No products have been accepted in this category. Some items have been tendered that await clinical trial and they will be added to the contract if they are found suitable. #This category was tendered as Hi/Lo and Ultra Low beds. Hi Lo beds have been listed provisionally however no ultra low or floor beds met specification. Therefore floor beds are considered outside the scope of this contract.

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Section 3 – Contractors The Contractors listed below have been appointed to Contract 217A Beds, Mattresses and Accessories. Customers are free to choose which of the Contractors they purchase from. The Supplier may be able to provide hard copy catalogues of the products available for supply under the contract. These are often free of charge to customers on a reasonable request basis.

Category  Suppliers  Notes 

1. General Ward Beds ArjoHuntleigh Hill‐Rom Prius 

One additional product has been provisionally listed pending successful clinical trial  

2. Bariatric Beds ArjoHuntleigh Hill‐Rom 

  

3. Critical Care Beds ArjoHuntleigh Hill‐Rom Prius 

  

4. Hi Lo Beds  TBA 

Additional products have provisionally listed pending successful clinical trial  No award made for ultra low / floor beds 

5. Mechanical Beds     No award made 

6. Community Home Use Beds 

Able  ArjoHuntleigh Prius Liftcare 

  

7. Birthing Beds  Hill‐Rom    

8. Birthing Bed Mattress  MacMed (Dynamx)    

9. Mental Health Beds ArjoHuntleigh Hill‐Rom 

  

10. Mental Health Mattresses     No award made 

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11. Foam Pressure Redistribution Support Surfaces 

Aidacare ArjoHuntleigh JB Medical JemEll Sewing Jomor Joyce Independent Living Specialists Iona MacMed (Dynamx) Hill‐Rom Prius    

12. Powered Pressure Redistribution Support Surfaces 

Able Healthcare ArjoHuntleigh Bosshard (First in Pressure Care) Independent Living Specialists JB Medical Pegasus (Eniax) Prius 

Additional products have provisionally listed pending successful clinical trial  

13. Pillows     No award made 

14. Bassinets Able  KG Vost 

  

15. Cots      No award made 

16. Rental of Bariatric Beds  Category cancelled   No award made 

17. Rental of Powered Pressure Redistribution Support Surfaces 

ArjoHuntleigh Bosshard (First in Pressure Care) Independent Living Specialists JB Medical Pegasus Prius 

Additional products have provisionally listed pending successful clinical trial and satisfaction of laundry processes 

18. Rental of Other Products ‐ Home use 

Aidacare Eniax Invacare Liftcare (Gerontic and General) Medistore Peak 

Additional products have provisionally listed pending successful clinical trial and satisfaction of laundry processes 

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Able Healthcare Pty Ltd ABN: 44 137 749 832 Trading as Able Healthcare Postal address: 5 Millennium Court Silverwater, NSW 2128 PO Box 7055 Silverwater DC NSW 1811 Phone: 1300 577 192 Fax: 1300 577 492 Email: [email protected] Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: within 24 hours of placing Order • Rural/Remote NSW & ACT: within 48 hours of placing Order • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order.

Geographic area covered NSW

Help desk hours 7:00am - 5.00pm (Mon-Fri)

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Aidacare Pty Ltd ABN: 40 134 398 833 Trading as Aidacare Pty Ltd Postal address: 4 Noonan Place Ingleburn NSW 2564 Phone: 02 9618 5000 Email: [email protected] Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Within 24 hours of placing Order for Sydney metropolitan areas and surrounding regions

including Gosford, outer west / Blue Mountains and Wollongong plus Albury, Orange & Tamworth regions. For EnableNSW hire deliveries

• Next day • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order • If Order placed by 12 noon during business trading days, then same day delivery for

Sydney Metro.

Geographic area covered NSW

Help desk hours 8:30am - 5.00pm (Mon-Fri)

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Dynamx Australia Pty Ltd ABN: 67 119 737 512 Trading as MacMed Healthcare Postal address: 10/30 Mudgeeraba Road Mudgeeraba, QLD 4213 Sales Order Contact Name  Barry Moyle Sales Order Phone Number  1300 308 184 Sales Order Email Address  [email protected]  

Sales Order Fax Number  0755227276  Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: within 1-5 days of placing Order dependant on location • Rural/Remote NSW & ACT: within 1-5 days of placing Order dependant on location • There is no minimum order quantity or fee. Emergency Delivery: • 1-2 days wherever possible

Geographic area covered Australia

Help desk hours 8:00am - 5.00pm (Mon-Fri)

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Eniax Pty Ltd ABN: 43 003 109 073 Trading as Pegasus Healthcare Postal address: Unit 11, 9-11 Sutherland Street, Cremorne, NSW 2090 Sales Order Contact Name  Tina Halep  Sales Order Phone Number  PH: 02 9601 6909            MOBILE: 0411 373 685 Sales Order Email Address  [email protected] Sales Order Fax Number  02 9601 7870 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule and below • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: within 24 hours of placing Order • Rural/Remote NSW & ACT: within 48 hours of placing Order • There is no minimum order quantity or fee. • See section below relating to home delivery charges Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order.

Geographic area covered Australia Help desk hours 24 hours/7 days per week

Pegasus Healthcare C1.3.2.2 Emergency Services

EMERGENCY DELIVERY SERVICE Definition: A request is placed with Pegasus Healthcare for equipment to be delivered as an emergency. There must be a valid Purchase Order and the caller must indicate the need for genuine urgency. Pegasus Response: Full details of the caller are taken so that delivery progress can be monitored and the caller notified of exact delivery time. The nearest qualified Pegasus employee will be immediately dispatched with the goods with the aim of completing delivery as soon as possible which is usually within 2 hours. Metropolitan and Regional Centres Charges: Between the hours of 8:00am and 8:00pm weekdays, there is no charge for this service. Outside these hours, a flat service fee of $100 is necessary to subsidise employee overtime costs. The following charges apply for Emergency Deliveries to the following Locations:-

Location: Postcode Range/s

Pegasus Service Provider - nearest location

Cost of Delivery of Mattresses

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Sydney and Suburbs Gosford Region Newcastle Tweed Heads /Murwillumbah Wollongong Area

1000-1920; 2000-2249; 2555-2574; 2740-2786 2250-2265 2280-2300; 2302-2310 2484-2490 2500-2530

Pegasus Moorebank Pegasus Gosford Pegasus Cardiff Intermobility Ballina Pegasus Moorebank

All those postcodes: Free delivery

8:00am to 8:00pm weekdays -

Outside those hours, call-out fee of $100.00

Eniax Alternative Offers OPTION A – Volume Breaks

Offered on a hospital basis - • > 10 mattresses per month 5% discount on base daily rate • > 20 mattresses per month 10% discount on base daily rate • > 30 mattresses per month 12.5% discount on base daily rate

OPTION B – Long term rentals

This rental service provides exactly the same equipment as the Category 17 equipment accepted for rental as listed in Schedule 3 of the deed of agreement; and is recommended by Eniax for acute care hospitals in country areas where delivery and collection of equipment is unduly expensive because of distances involved. Eniax staff will train ward staff on the care of equipment between patient uses allowing equipment to remain in a facility for up to 6 months. Tracking of Eniax equipment between wards will not be carried out, but at the end of every 6 months, it will be returned by Eniax to the nearest Eniax Service Centre for preventative maintenance. Long term rental equipment is at a 25% discount to the Pricing Schedule.

OPTION C – Consignment stock

Subject to regional and rural hospitals having sufficient space to store equipment safely and the consistency of staff to be trained in installing and operating the equipment, Eniax will leave alternating mattresses in a specially marked re-usable carton with instructions and a plastic bag to contain the used mattress. When required, the mattress will be immediately available for use. Through VRM On-line, the mattress will be transferred from “consignment ward” where it has no cost accrual, to become an active rental on the ward at the ad hoc rental rate. After use by the patient, the system will be returned by Eniax to the nearest Eniax Service Centre by courier for cleaning and testing. Consignment stock at no cost until used by a patient

OPTION D – Sole Supplier Agreement

Larger hospitals who sign a sole supplier agreement with Eniax would have access to Eniax regular staff who would supply all their equipment needs for pressure area care and bariatric patients. An Eniax customer service technician would be selected as their supply agent and remain on that hospital campus throughout the day to ensure every ward had its equipment requirements met within the shortest possible time. The Eniax customer service technician would coordinate deliveries and collections from the nearest Eniax Service Centre and deliver and install equipment directly to the ordering ward. Eniax expects such close liaison would

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allow accurate tracking of Eniax rental equipment throughout the hospitals and provide a one-stop shop for all rental equipment requirements. There is a 2.5% discount applied to sole supplier agreements (in addition to volume based, on‐line and settlement discounts) as outlined in the Eniax discount structure. 

OPTION E – Equipment Rental Service.

Eniax maintain that (1) the expertise of Eniax in tracking equipment can be useful to large institutions whose own equipment is not utilised to maximal advantage; and (2) when equipment loan pools operate from hospitals, there may be an inability to track equipment resulting in financial loss. Eniax would assist health care facilities track the Eniax equipment to achieve better utilisation through Eniax on-line management system. Eniax service capabilities would seek quotes for repair of damaged and faulty items to be immediately provided. Eniax maintain also that (a) many institutions have their own powered pressure relieving, but they require repair and maintenance; and (b) by allowing Eniax to look after this equipment and treat it as an available rental item for that institution on Eniax’s VRM tracking system, significant cost savings would be achievable. Eniax, trading as Pegasus Healthcare, would manage the alternating mattresses owned by several Nursing Home Groups. All technical and educational services would be included in the management fee and a preventative maintenance program to ensure the mattresses remain in good working order. Eniax key performance indicator is to achieve a pressure ulcer incidence of < 1%. The cost of the Eniax rental management service is determined by the variety and number if items Eniax are asked to track. Home Delivery charges In order to give the most equitable delivery costs for items delivered to individuals homes, Pegasus Healthcare proposes that a range of costs dependent on distance be the criteria for delivery costs. Pegasus Healthcare has 5 Pegasus Service Centres and 7 Pegasus Sub-Contractors located around the state. This will help to achieve prompt delivery timeframes but also reduce the actual cost of delivery. We propose the following schedules. Our delivery fee includes delivery, installation, training of client & carers in correct use and ensuring equipment is functioning. In the case of powered pressure relieving surface this includes waiting to ensure correct inflation and pressure settings. Sydney Metro/Regional Areas Community/Home Use Bed – single person delivery $60.00 plus GST Powered Pressure Relieving Surface $40.00 plus GST Small items $20.00 plus GST Rural/Remote Areas Community/Home Use Bed (incl.mattress) – single person delivery Within 25 kilometres from office $60.00 plus GST 26 to 50 kilometres from office $90.00 plus GST 51 to 100 kilometres from office $130.00 plus GST 101 to 200 kilometres from office $190.00 plus GST 200 kilometres plus by negotiation for specific distances Mattress (powered & non-powered) & Small Items Within 25 kilometres from office $20.00 plus GST 26 to 50 kilometres from office $30.00 plus GST 51 to 100 kilometres from office $50.00 plus GST 101 to 200 kilometres from office $80.00 plus GST 200 kilometres plus by negotiation for specific distances

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For collection of equipment, a 50% discount is offered if a schedule delivery day is selected

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First In Pressure Care Pty Ltd ABN: 22 122 230 899 Trading as Bosshard Medical Equipment Postal address: Unit 1, 3 Kaleski St Moorebank NSW 2170 Sales Order Contact Name:   Sales Order Phone Number:  02 9822 5300 Sales Order Email Address: [email protected] Sales Order Fax Number:  02 9822 5350 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: within 24 hours of placing Order • Rural/Remote NSW & ACT: within 48 hours of placing Order • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order. • If an urgent delivery is requested at anytime day or night, the equipment will be delivered

within 2 hours in the Sydney/Gosford/Wollongong/Canberra/Newcastle/Wagga metro areas. Additional service charges apply: see attachment No.1 C1.3.2.2 Emergency Services

Geographic area covered

Rental service for Sydney Metro Area and greater Sydney. All areas of NSW for purchased products.

Help desk hours 24 hours/7 days per week

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Gerontic & General Products Pty Ltd ABN: 74 070 279 364 Trading as Liftcare Address: Unit 119, 7 Hoyle Avenue, Castle Hill Sales Order Contact Name  Paul Reeves Sales Order Phone Number  0417 631 999 Sales Order Email Address  [email protected] 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule Delivery Standard delivery times:

• Sydney Metro/Regional within 24 hours? 

• Rural/Remote NSW within 48 hours?  Emergency delivery times:

•  Sydney Metro/Regional within 12 hours? • Rural/Remote NSW within 24 hours? 

The cost for home deliveries is as follows: $85.00 per unit delivery in the metro area and $2.50 per kilometre outside the metro area. The metro area goes to Wollongong in the south, Hornsby in the north and Emu Plains in the west. Authorised Distributors for Gerontic & General Products Pty Ltd PEAK CARE EQUIPMENT PTY LTD Sales Order Contact Name  Amanda White Sales Order Phone Number  PH: 02 4227 5599             Sales Order Email Address  amanda@peak‐care.com.au    Sido Healthcare Equipment Pty Ltd - for EnableNSW. Sales Order Contact Name  Graeme Donaldson Sales Order Phone Number  PH: 02 8783 8877             Sales Order Email Address  [email protected]  

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Hill-Rom Australia Pty Ltd ABN: 17 101 410 940 Trading as Medicraft Hill-Rom Australia Pty Ltd Postal address: 72-84 Shepherd St Marrickville NSW 2204 Sales Order Contact Name  Lyn Tozer Sales Order Phone Number  02 9562 0907 Sales Order Email Address  Customerservice@medicrafthill‐rom.com 

Sales Order Fax Number  02 9569 8394  Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: Standard Delivery times. Domestic Product 6 Weeks, Imported

Product 12 Weeks. Lead times have been significantly reduced on other Contracts eg Queensland Health through both parties working closely together with future requirements forecasted

• Rural/Remote NSW & ACT: Standard Delivery times. Domestic Product 6 Weeks, Imported Product 12 Weeks. Lead times have been significantly reduced on other Contracts eg Queensland Health through both parties working closely together with future requirements forecasted

• As above dot point, should NSW Health provide forecasts lead times for both Domestic and Imported Product can be reduced to 4 weeks. Medicraft Hill-Rom will deliver to Enable NSW between 8am and 5pm Monday to Friday

• There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order, subject to beds being in stock,

otherwise standard delivery times apply • Rural/Remote NSW & ACT: within 24 hours of placing Order, subject to beds being in stock,

otherwise standard delivery times apply.

Geographic area covered Australia and NZ

Help desk hours

Monday to Thursday 8.30am to 4.45pm. Friday 8.30am to 4.00pm. Technical Support is available outside of these hours.

Hill-Rom Preventative Maintenance Program

P.M.’s per annum Compliance Protection Priority

MC 700 1 $119 $205 $229

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P.M.’s per annum Compliance Protection Priority

HR 900 1 $137 $257 $316

MC 500 1 $119 $205 $229

AVG1600 1 $137 $257 $316

ES100 1 $137 $257 $316

VC200 2 $810 $1,523 $1,665 FEF 5400 1 $130 $243 $365

Triflex II 1 $405 $1,118 $1,260

VC255 2 $810 $1,523 $1,665

VC755 2 $810 $2,074 $2,326

TC-355 2 $810 $2,381 $2,755

TC-665 2 $810 $2,381 $2,755

TCB-655 2 $810 $2,681 $3,055

AF 400 2 $810 $1,692 $1,860 MHE 1000 1 $119 $205 $229

MC 700 M 1 $119 $205 $229

Clin Activ 1 $111 $350 $378 P330 1 $111 $350 $378

Compliance Service Agreement

Included in this Option: • Labour during normal working hours associated with Planned Preventative

Maintenance (“PPM”). • Operational function checks in accordance with Manufacturer’s instructions. • Calibration checks in accordance with Manufacturer’s technical literature. • Electrical safety checks in accordance with AS3551. • 2 visits per annum for Hill-Rom Acute Care products. 1 visit per annum for all others • Full 12 month warranty on all PPM parts, commencing from date of installation

(excludes accidental and wilful damage to equipment). Excluded:

• Travel costs for maintenance completion. • Cost of emergency and service call outs. • Cost of all routine replacements parts (“RRP”), as specified in Manufacturer’s

Technical Literature, and any parts used during emergency call outs. • Repairs resulting from wilful damage or misuse.

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Response Times: • A telephone response within three hours between 08:30 and 17:00, Monday to Friday

and visit, if required, at a time agreed with the Hill-Rom engineer. Payment Terms:

• Pre payment is required for Compliance Service Agreement. • An official order number is required for all work carried out.

Protection Service Agreement

Included in this Option: • Labour during normal working hours associated with Planned Preventative

Maintenance (“PPM”). • Travel & accommodation required for maintenance completion. • Electrical safety checks in accordance with AS3551. • 2 visits per annum for Hill-Rom Acute Product. 1 visit per annum for all others • Operational function checks in accordance with manufacturer’s instructions. • Calibration checks in accordance with manufacturer’s literature. • Hill-Rom will refund the annual cost of Protection Service for that piece of equipment if

preventative maintenance is incomplete. • Clinical in-servicing, if sought by the Customer. • On-going user training. • Routine replacement parts as specified in Manufacturer’s technical literature. • Full 12 month warranty on all PPM parts, commencing from date of fitting (excludes

accidental and wilful damage to equipment). • 72hr response time. Once the call has been logged, a technician will attend site within

the 72 hours time frame, with the goal of product resolution. • All labour, travel and spare part costs associated with emergency call outs during

normal working hours. • All other non-PPM parts required to maintain the integrity and safe operation of the

equipment, with the exception of user replaceable items. Excluded:

• Extra costs associated with work scheduled out of normal hours • Repairs resulting from wilful damage or misuse. • At contract commencement, Hill-Rom expects that newly contracted beds are in a

satisfactory condition, and have had a history of maintenance. Where maintenance and product upkeep have been absent, Hill-Rom reserve the right to invoice the cost of parts incurred on the first Preventative Maintenance inspection only, to bring the newly contracted bed to a satisfactory working condition.

Response Times:

• A telephone response within three hours between 08:30 and 17:00, Monday to Friday and visit, if required, at a time agreed with the Hill-Rom engineer.

Payment Terms:

• Pre payment is required for Protection Service Agreement. • An official order number is required for all work carried out.

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Priority Service Agreement Included in this Option:

• Labour during normal working hours associated with Planned Preventative Maintenance (“PPM”).

• Travel and accommodation required for maintenance completion. • Electrical safety checks in accordance with AS3551. • 2 visits per annum • Operational function checks in accordance with manufacturer’s instructions. • Calibration checks in accordance with manufacturer’s literature. • Hill-Rom will refund the annual cost of Protection Service for that piece of equipment if

preventative maintenance is incomplete. • Quarterly clinical in servicing. • On-going user training. • Routine replacement parts as specified in Manufacturer’s technical literature. • Full 12 month warranty on all PPM parts, commencing from date of fitting (excludes

accidental and wilful damage to equipment). • 36hr Response time (once the call has been logged, a technician will attend site within

the 36hr time frame) • All labour, travel and spare part costs associated with emergency call outs during

normal working hours. • All other non-PPM parts required to maintain the integrity and safe operation of the

equipment, with the exception of user replaceable items. • Uptime Guarantee • Loan unit swap-out (if your unit is going to take longer than a specified time to repair,

we will provide a loan unit, of equivalent functionality, until your original unit is fixed) • Out of hours phone support

Excluded:

• Extra costs associated with work scheduled out of normal hours • Repairs resulting from wilful damage or misuse.

Response Times:

• A telephone response within three hours between 08:30 and 17:00, Monday to Friday and visit, if required, at a time agreed with the engineer.

Payment Terms:

• Pre payment is required for Protection Service Agreement. • An official order number is required for all work carried out.

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Huntleigh Healthcare Pty Ltd ABN: 75 007 200 900 Trading as ArjoHuntleigh Postal address: 78 Forsyth St, O'Connor WA 6163 Sales Order Contact Name: Customer Service Sales Order Phone Number: 02 9714 6300 or 1800 072 040 Sales Order Email Address: [email protected] Sales Order Fax Number: [email protected] 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule and offers below • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Standard delivery times for the rental of mattresses within the Sydney, Illawarra and Hunter New

England Metropolitan areas is 4 hours from the time of request. For beds, next working day delivery times shall apply.

• For deliveries made to rural/remote areas, a delivery timeframe of 2-3 working days from date request shall apply. ArjoHuntleigh currently does, and will continue to, work with rural and remote facilities in the management of their Pressure Area Care Mattresses. This includes supplying consignment stock and long term rental options which ensure that facilities have access to PAC mattresses as and when required.

• ArjoHuntleigh offer a 4 hour delivery target time for Pressure Area Care Mattress rentals to all metropolitan hospitals located in Sydney, Illawarra and the Hunter New England areas. ArjoHuntleigh's internal measurement for this target is 85% of mattress rentals delivered within 4 hours from placement of order. KPI reporting conducted monthly shows this target is consistently achieved, with 90%+ of actual deliveries meeting this target.

• There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order. • In addition, ArjoHuntleigh offer a 4 hour delivery target time for Pressure Area Care Mattress

rentals to all metropolitan hospitals.

Geographic area covered Australia

Help desk hours

Customer Service is available from 8:00am to 8:00pm (EST) Monday to Friday. ArjoHuntleigh also operates a 24 hour a day rental number - to request the commencement or cessation of a PAC mattress rental. This service is available 365 days a year by calling 1800 00 RENT (1800 00 7368).

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PRESSURE AREA CARE (PAC) MATTRESS – Rentals Discount Structure Any or all of these discounts can be selected dependent on individual Hospital or Local Health District requirements so long as the discount criteria (detailed below) are met.

OPTION 1

ArjoHuntleigh offers a 10% discount off all rates quoted under the following Consolidated Invoice – No Agreement required 1. Single invoice per month provided electronically for any Hospital / LHD supported by detailed management reports.

OPTION 2 ArjoHuntleigh offers a 20% discount off all rates quoted under the following Rental Service Agreement – up to 80% commitment 1. Single invoice per month provided electronically for any Hospital / Area Health Service supported by detailed management reports. 2. Two (2) Year Rental Service Agreement with commitment up to 80%* of the business across the Hospital or Local Health District. 3. Either Ad- hoc rentals with no specific volume or product mix nominated or ‘Capped Contract’ agreement with agreed Volume / Product Mix *Subject to quarterly compliance audits by ArjoHuntleigh arrangements

OPTION 3 ArjoHuntleigh offers a 25% discount off all rates quoted under the following arrangements: Rental Service Agreement - greater than 80% commitment required 1. Single invoice per month provided electronically for any Hospital / Area Health Service supported by detailed management reports. 2. Two (2) Year Rental Service Agreement with commitment to greater than 80%* of the business across the Hospital or Local Health District. 3. Ad- hoc rentals, i.e. no specific volume or product mix nominated. *Subject to quarterly compliance audits by ArjoHuntleigh

OPTION 4 ArjoHuntleigh offers a 27.5% discount off all rates quoted under the following arrangements: Rental Service Agreement – Sole Supply 1. Single invoice per month provided electronically for any Hospital / Area Health Service supported by detailed management reports. 2. Two (2) Rental Service Agreement with exclusive commitment* to ArjoHuntleigh across the Hospital or Local Health District. 3. Ad- hoc rentals, i.e. no specific volume or product mix nominated. *Subject to quarterly compliance audits by ArjoHuntleigh

OPTION 5 ArjoHuntleigh offers a 30% discount off all rates quoted under the following Long Term Rental Agreements - ideal for regional based hospitals or facilities looking for a lower cost solution with reduced service support levels. 1. Single invoice per month provided electronically. 2. An agreed number & mix of systems is provided under a 6-12 month long-term rental contract. 3. The agreement includes quarterly decontamination, swap-out and service. 4. The volume/product mix can be adjusted within 2-3 days. rrangements:

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Invacare Australia Pty Ltd 

45 074 676 378 Trading as Invacare Australia

Site Address (principal place of businesss): 1 Lenton Place, North Rocks, New South Wales 2151 

Sales Order Contact Name: Becci Dobaczewski Sales Order Phone Number: 02 8839 5333 Sales Order Email Address: [email protected] Sales Order Fax Number: 02 8839 5353/ 1800 460 460 

Help Desk Access    Geographic area covered?  Australia Wide Toll‐free Phone number (s)?  1800 069 642 Non toll‐free Help desk number?  (02) 8839 5300 8.00am ‐ 6.00pm EST, 24 hour emargency contact and email 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule

Standard Delivery Times    

Sydney Metro/Regional   48 hours 

Standard Delivery Times ‐ Rural/Remote NSW   48 hours Rural / 72 Remote Weekdays 

Emergency Delivery Arrangements    

24 hours for Sydney Metro / 48 hours Regional Weekdays 

48 hour emergency service for Rural / Remote regions in NSW Weekdeay 

   

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Independent Living Specialists Pty Ltd ABN: 78 106 336 958 Trading as Independent Living Specialists Postal address: PO BOX 889 Lane Cove, NSW 1595 Sales Order Contact Name  AMANDA POLWIN Sales Order Phone Number  1800 008 267 OR 02 9427 4995 Sales Order Email Address  [email protected]  

Sales Order Fax Number  02 9427 4338  Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). • Option 1. Prompt payment discount of 5% will be offered on all invoices that are settled and paid

with funds deposited into the ILS nominated bank account with maturity of no more than 30 days end of month.

• Option 2. Sole Supplier or Capped Contract (80% of total mattress rental) to single hospital or LHD then 10% discount.

o A. Sole Supplier Contract would be a 12 month contract (ad hoc rentals) with a 80% commitment to mattress rental within a hospital or LHD. B. Capped Contract would be a 12 month contract (agreed monthly volume) with a 80% commitment to mattress rental within a hospital or LHD.

Ordering and Delivery • Sydney Metro/Regional NSW: ILS Standard Delivery Times • Rural/Remote NSW & ACT: within 48 hours of placing Order • There is no minimum order quantity or fee. Standard Delivery: • Sydney Metro/Gosford /Newcastle / Wollongong/ Tweed: within 24 hours of placing Order / 4

hours (rental) • Rural/Remote NSW & ACT: within 48 hours of placing Order / 24 -48 hours (rental) Emergency Delivery: • Sydney Metro/Gosford /Newcastle / Wollongong/ Tweed: within 12 hours of placing Order / 2-3

hours ($132 charge applies and minimum 7 day rental) • Rural/Remote NSW & ACT: within 24 hours of placing Order.

Geographic area covered

Sydney Metropolitan, Newcastle, Central Coast, Wollongong, Bathurst, Orange, Lismore, through to regional country areas covered by ILS qualified staff.

Help desk hours 24 hours/7 days per week

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Home Delivery Charges for Mattresses

Sydney metro $78 ILS Staff Newcastle $132 ILS Staff Tweed Heads& Murwillumbah $132 ILS Staff Wollongong Area $132 ILS Staff Albury $242 ILS DISTRIBUTOR Armidale $242 ILS DISTRIBUTOR Bathurst $242 ILS Staff Casino $242 ILS DISTRIBUTOR Coffs Harbour $242 ILS DISTRIBUTOR Dubbo $242 ILS DISTRIBUTOR Goulburn $242 ILS Staff Grafton $242 ILS DISTRIBUTOR Griffith $242 ILS DISTRIBUTOR Kempsey $242 ILS DISTRIBUTOR Lismore $242 ILS DISTRIBUTOR Port Macquarie $242 ILS DISTRIBUTOR Riverina Region $242 ILS DISTRIBUTOR Southern Highlands $242 ILS Staff Tamworth $242 ILS DISTRIBUTOR ACT $242 ILS Staff

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Iona Medical Products Pty Ltd ABN: 26 078 948 633 Trading as Iona Medical Products Pty Ltd Postal address: Unit 1, 56 Norcal Road, Nunawading Vic 3131 Sales Order Contact Name: Chris Pearson Sales Order Phone Number: 03 9761 4617 / See Able Healthcare details Sales Order Email Address: [email protected] / see Able Healthcare Details Sales Order Fax Number: 03 9761 4618 / See also Able Healthcare  

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Normal Delivery Times for bulk orders are 4-6 weeks from order date • There is no minimum order quantity or fee. Distributor Able Healthcare Pty Ltd have been appointed as the distributor for Iona Emergency Delivery: • Sydney Metro/Regional NSW: do not agree to Emergency Delivery Times • Rural/Remote NSW & ACT: do not agree to Emergency Delivery Times.

For stock items Iona offer 24 Hours Metro and 48 Hours Rural

Geographic area covered Sydney Metropolitan and Rural NSW

Help desk hours 24 hours/7 days per week

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JB Medical Equipment Pty Ltd ABN: 18 114 865 520 Trading as JB Medical Equipment Pty Ltd Postal address: Unit 2, 25-27 Whyalla Place, Prestons NSW 2170 Sales Order Contact Name  Raquel Gomez Sales Order Phone Number  8783 5511 or 1300 788 182 Sales Order Email Address  [email protected] Sales Order Fax Number  8783 5522 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: within 4 hours (Metro) and 24 hours (Regional) of placing Order • Rural/Remote NSW & ACT: within 24 to 48 hours of placing Order • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order. • Additional: 2 hours metro and 8 hours regional

Geographic area covered National Help desk hours 24 hours/7 days per week

Capped Contract – Pressure Area Care As a firm commitment to its customers, JB Medical Equipment will offer each area the option of entering into a capped contract. JB Medical Equipment will make itself available to work in partnership with any hospital or area to achieve all its aims and objectives in regards to the prevention and treatment of pressure sores. The main points of this option are as follows; 1) A hospital agrees to make JB Medical Equipment sole supplier for a period of 12 months. 2) An accurate estimation of usage requirements is made covering the full range of products. 3) Based on State Contract submitted prices, the cost is averaged out over the contractual period and the site receives 12 x monthly invoices. This will reduce the amount of paperwork / administration required. 4) Quarterly contract reviews take place to discuss the trends and the cost of the monthly usage either increases or decreases dependant on usage findings. 5) Quantity and mix of systems can be adjusted to suit needs. 6) Levels of service are identical to those of ad hoc rentals. 7) JB medical Equipment will offer a 20% discount on the total annual cost.

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Distributor Details Sido Healthcare Equipment Pty Ltd Unit 3/25-27 Whyalla Place Prestons NSW 2170 Email: [email protected] 02 8783 8877 0405 060 628

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Jem-Ell Sewing Pty Ltd ABN: 38 002 626 744 Trading as Jem-Ell Sewing Pty Ltd Postal address: 10 Aspinall Pl, Mulgrave NSW 2756 Sales Order Contact Name  Simon Elliott Sales Order Phone Number  (02)45776355 Sales Order Email Address  jemell@visual‐impact.com.au Sales Order Fax Number  (02)45774108 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: determined at time of placing Order • Rural/Remote NSW & ACT: determined at time of placing Order • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: determined at time of placing Order • Rural/Remote NSW & ACT: determined at time of placing Order.

Geographic area covered Australia

Help desk hours No help desk is available. Staff will answer queries by phone or email anywhere within Australia.

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Jomor Healthcare Pty Ltd ABN: 54 064 853 916 Trading as Jomor Healthcare Pty Ltd Postal address: 308 Lower Dandenong Road, Mordialloc. Vic 3195 Sales Order Contact Name  Gerry Halpern / Andrew Horrobin Sales Order Phone Number  1300 651 235 Sales Order Email Address  sales @jomor.com.au Sales Order Fax Number  03 9588 2255 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: within 24 hours of placing Order • Rural/Remote NSW & ACT: within 48 hours of placing Order • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: within 12 hours of placing Order • Rural/Remote NSW & ACT: within 24 hours of placing Order.

Geographic area covered Australia Help desk hours 7 am – 7pm

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Joyce Foam Pty Ltd ABN: 21 116 491 635 Trading as Joyce Foam Products Postal address: 5-9 Bridges Rd Moorebank NSW 2170 Sales Order Phone Number  1800 021 034 Sales Order Email Address  [email protected] 

Sales Order Fax Number  1800 807 168  Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: do not agree to Standard Delivery Times • Rural/Remote NSW & ACT: do not agree to Standard Delivery Times • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: do not agree to Emergency Delivery Times • Rural/Remote NSW & ACT: do not agree to Emergency Delivery Times.

Geographic area covered NSW Help desk hours 8am - 6pm

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KG Vost Pty Ltd ABN: 47 056073468 Trading as KG Vost Pty Ltd Postal address: 3 Mundowi Road, Mt Kuring-gai NSW 2080 Sales Order Contact Name Justin Stoermer Sales Order Phone Number 02 9457 9500 Sales Order Email Address [email protected] Sales Order Fax Number 02 9457 9550 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS) for Sydney, Newcastle and

Wollongong metropolitan areas ONLY. Delivery charges for all other areas should be agreed at the time of placing each Order outside the Sydney, Newcastle and Wollongong metropolitan areas and should not exceed reasonable and direct costs of delivery.

Ordering and Delivery • Sydney Metro/Regional NSW: determined at time of placing Order • Rural/Remote NSW & ACT: determined at time of placing Order • There is no minimum order quantity or fee. Emergency Delivery: • Sydney Metro/Regional NSW: do not agree to Emergency Delivery Times • Rural/Remote NSW & ACT: In cases of urgent delivery requirements, all efforts will be made to

assist the customer in meeting their delivery expectations.

Geographic area covered Australia

Help desk hours Monday-Friday, 9.00am to 5.00pm AEST

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Medistore Australia Pty Ltd 

51 106 477 356 

Trading as Medistore Australia Pty Ltd Products, Pricing, Discounts and Special Offers • See Pricing Schedule  Delivery Five (5) Hour Delivery Window Sydney Metro ‐  For orders received before 11am delivery will be made same day. For orders received after 11am delivery will be made prior to midday next business day Eight (8) Hour Delivery Window Regional Areas ‐  for orders received before 9am delivery will be made same day. For orders received after 11am delivery will be made prior to 1pm next business day 

Rural/Remote NSW & ACT Areas1‐3 Business Days from receipt of valid purchase order 

Emergency deliveries can be made within 2 hours within the Sydney Metro area. Emergency deliveries can also be made on weekends & public holidays as required to all areas (at an additional cost dependent on individual circumstances) 

Help Desk Access    Geographic area covered  Australia Wide Coverage Toll‐free Phone number   1300 882 194 Non toll‐free Help desk number  02 8425 6805 

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PEAK CARE EQUIPMENT PTY LTD 

61 121 552 672  

Trading as PEAK CARE EQUIPMENT 

Postal Address: 3/10 Tannery St, Unaderra NSW 2526

Sales Order Contact Name  Amanda White Sales Order Phone Number  02 42722688 Sales Order Fax  02 42722688 Sales Order Email Address  amanda@peak‐care.com.au 

Peak Care Equipment Pty Ltd is the corporate body from which member companies purchase product at very favourable price.  The Administration of Peak Care Equipment is located at Wollongong and shall become the single communication point for all products and services requested on this Contract.  Orders received at the Wollongong office will be immediately forwarded to the nearest Peak Care member company who will then be responsible for delivery of goods and services within their own Territory.  Products, Pricing, Discounts and Special Offers • See Pricing Schedule

Standard Delivery Times 

Standard Delivery Times ‐ Sydney Metro/Regional within 24 hours 

Standard Delivery Times ‐ Rural/Remote NSW within 48 hours 

Emergency Delivery Arrangements 

Emergency Delivery Times ‐ Sydney Metro/Regional within 12 hours? 

Emergency Delivery Times ‐ Rural/Remote NSW within 24 hours? 

 

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Prius Healthcare Solutions Pty Ltd ABN: 64 134 356 362 Trading as Prius Healthcare Solutions Pty Ltd Postal address: 21 Smith St. Chatswood, NSW 2067 Sales Order Phone Number  02 9417 5999  Sales Order Email Address  [email protected] Sales Order Fax Number  02 9417 7900 

Products, Pricing, Discounts and Special Offers • See Pricing Schedule • The pricing of all items on this Contract is Free into Store (FIS). Ordering and Delivery • Sydney Metro/Regional NSW: If a forecast is provided to Prius, Prius is prepared to hold one

months inventory in country. Beds 2- week weeks from receipt of Order- Mattress Powered 1-2 week from receipt of Order s

• Rural/Remote NSW & ACT: if a forecast is provided to Prius, Prius is prepared to hold one months inventory in country. Beds 2-4 week weeks from receipt of Order- Mattress Powered 1-2 weeks from receipt of Order.

• There is no minimum order quantity or fee. Emergency Delivery: Sydney Metro/Regional NSW: within 12 hours of placing Order, but with additional fees to be agreed at time of Order. • Rural/Remote NSW & ACT: within 24 hours of placing Order, but emergency freight carried over

at cost.

Geographic area covered Australia Help desk hours 24 hours/7 days per week

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Section 4 – Conditions of Contract Customers Eligible to Purchase from the Contract The following organisations are eligible to purchase from the Contract: a) Any department, agency or office of the Commonwealth including any Statutory Authority

constituted under Commonwealth legislation b) Any department, agency or office of any State or Territory of the Commonwealth, including

any Statutory Authority constituted under State/Territory legislation c) Any council of a city, municipality or shire constituted by a State or Territory d) Any other organisation constituted by or subject to an Act of Parliament either Commonwealth or

State or by a Regulation thereunder e) Any body or association, other than a trading, commercial or industrial firm or corporation, which

conducts a service, not being a trade, business or industry followed or carried on for profit, at the request of the Government, in respect of such service

f) Any authority, person, body, corporation, association or organisation, whether incorporated or not, to which permission has been given by the Minister for the Department of Commerce, or an official delegate of the Minister, to issue orders for supplies comprised in that agreement.

For the purpose of parts (d) and (e) examples of typical organisations include, but are not limited to: Government Schools and Private Schools TAFE Colleges Public Hospitals and Area Health Services Trustees of Public Parks Boards Tribunals Commissions Registries. For the purposes of part (f) authorities to which permission has been given generally have: Charitable or benevolent status Non-profit objective Level of government subsidy/support. Examples are: Non-Government Schools Pre-Schools/Kindergartens and Child Care Centres Child Care Centres (excluding privately owned) Family Day Care Administrations Nursing Homes (excluding privately owned) Other community based service providers Student support groups which are established under the auspice of the relevant school or education institution Arts based groups sponsored by the Ministry for the Arts.

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Operation of Nominee Purchasing Introduction The Nominee Purchaser Arrangement was created under REG 18 of the Public Sector (Goods and Services) Regulation 2000 (NSW). The Regulation allows the State Contracts Control Board (“SCCB”) to provide access to suppliers of public sector agencies to SCCB standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector agencies making the nominations are known as Nominating Agencies. What is a Nominee Purchaser? “Nominee Purchaser” means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement. Access of nominee purchasers to SCCB standing offer agreements:

• Is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration; and

• Is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a SCCB standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector agency. If you have any further enquires, or are interested in using this facility please call NSW Procurement Client Support Centre on telephone 1800 NSW BUY (1800 679 289) or e-mail [email protected]. Code of Behaviour – Protection of Children and other Vulnerable People The Supplier must, in carrying out this Agreement, comply with the codes, policies and guidelines and Standards listed in the Contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

Government Taxes, Duties and Charges The pricing for the Products includes all applicable levies, duties, taxes, insurances, packaging, imposts, overheads and profits, any applicable discounts, but is exclusive of GST.

Title and Risk Title in the Deliverables shall pass to the Customer on satisfactory delivery to the Customer, as evidenced by the signature on the delivery docket of a duly authorised representative of the Customer. Such signature is not an acknowledgement of the acceptability of the Deliverables. Notwithstanding that the Customer has taken delivery, the Supplier will remain liable for any loss or damage to the Deliverables, which may have occurred prior to delivery, and for any non-compliance of the Deliverables with the Order and Customer Contract.

Insurance The Supplier is obliged to take out and maintain with a reputable insurance company: a. Public Liability Insurance; b. Product liability Insurance; and c. Workers Compensation Insurance

Price Variations Price Variations for this contract are managed by HSS. Prices that appear in this User Guide are current at the time of issue.

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Best Price This “Best-Price” contract provides a single price, per supplier, per item. This means that all customers receive the same price for items bought under similar circumstances. If during the term of the contract you find a more competitive price in NSW please notify the Contract Manager.

Delays and Emergencies Please contact Suppliers in the first instance.

Section 5 – Frequently Asked Questions Who is eligible to purchase from the Contract? See Section 4 (Conditions of Contract).

What types of products are available under the contract? See Section 2 (Range of Products/Services) or see the Pricing Schedule. Who selected the products? The new contract offers items recommended by a panel of product experts and approved by the State Contracts Control Board (“SCCB”) to ensure goods and services on contract meet the needs of NSW Health. Can I negotiate discounts? Product price negotiations can only be conducted by the Contract Manager. Clients cannot negotiate a price for a product. Clients can negotiate value added services with their chosen supplier/s. Can I still use my current supplier? Under the contract, suppliers are contracted to supply items according to category. Some suppliers may be contracted to provide the same items as they have supplied under previous contracts. However, in some cases there will be a change of supplier required. Am I required to use this contract? Yes. As directed by Premier’s Memorandum M2006-11 NSW Procurement Reforms: “All agencies, other than State Owned Corporations, must use SCCB whole-of-government contracts, where they are available, when procuring goods and services.” What if the supplier on contract doesn’t want to supply the product I need? When the Customer enters into a Customer Contract with the Supplier during the Term, the Supplier must supply the required Deliverables to the Customer on the terms and conditions of the Customer Contract and in accordance with the relevant Deed of Agreement. Please notify the Contact Manager if there is an issue.

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What if the supplier on contract doesn’t have the product I need? The contract will offer almost all of the items available from current State Contracts and arrangements. However, you may find some items are provided by a different supplier. If you are certain a product you require is not offered by the contract, you can make a request to the Contract Manager that the product be added to the contract. Keep in mind this contract seeks to deliver efficiencies to government throughout the supply chain. This includes rationalising the items available, throughout the life of the contract. You will need a strong case for an item to be added. How do I seek an exemption? Where the supplier of the product you need is not contracted to supply, you must seek an exemption. Exemptions are granted only in rare and exceptional circumstances. Detailed procedures in Chapter 2, section 2.10 of the Purchasing and Supply Manual must be followed. For information on how you make this request, NSW Health buyers should contact the Contract Manager at Health Support Services or your Clinical Products Co-ordinator at your nearest Service Centre. For all other buyers, call the NSW Procurement Client Support Centre. To see contact details go to the Contract Factsheet.

How do I report purchasing, supply or payment issues? Try to resolve contract and product issues directly with the Supplier. If you unable to resolve to your satisfaction, escalate to the Contract Manager at Health Support Services . How do I report issues with clinical products, equipment or services provided by the supplier? The Health Quality Reporting System (“HQRS”) is a secure state-wide system that enables reporting of quality issues for clinical goods, equipment or services purchased by NSW Health. It alerts all Health Services of clinical product quality issues and risks and allows the performance of suppliers to be effectively managed. It is government policy that, wherever appropriate, alternative dispute resolution techniques are used rather than litigation. Steps to resolution are: 1. Try to resolve contract and product issues directly with the Supplier. 2. If you unable to resolve to your satisfaction, escalate to the Product Manager in at Health Support Services or the

Contract Manager. 3. Report all product issues, incidents and lodge contract exemptions using HQRS. It receives immediate attention as it

is accessible to all health system users in real time. How do I access HQRS? Access to HQRS is restricted to Contract Managers and members of the Clinical Product and Equipment Manager Groups who understand their duty of care. To register or to find your nearest member, contact the Contract Manager or visit www.intranet.hss.health.nsw.gov.au Where can I find more information about the contract? Contact your Contract Manager whose details are listed on the Contract Factsheet. For access to the Contracts Register, Standing Offer Arrangements and previous tender documents visit www.tenders.nsw.gov.au/health Click here for all NSW Department of Health contract award notices. Click here for all Health Support Services contract notices. Registration and login may be required

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