24 01 11 km at cass business school

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Knowledge Management Principles, People, Tools & Technologies

Ron Young, CEO, CKO, Knowledge Associates International Ltd,

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“The most important, and indeed truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing.

The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker”

Peter F. Drucker

© Knowledge Associates International Ltd. 2009 3

www.knowledge-management-online.com


Exponential explosion of Knowledge

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KM Principles, People, Tools & Technologies

Progress in 30 years

Knowledge Management today

Back to Basics

The next 10 years

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Back to Basics

The next 10 years

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The Economy is

changing

Jobs are changing

The workforce is

changing

Are we ready?

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Knowledge Based Economy

KnowledgeWorkers

Knowledge BasedOrganizations

Knowledge Era

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Progress in 30 years?

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Back to Basics

The next 10 years

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Knowledge Assets

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Types of Knowledge

Tacit Knowledge

Explicit Knowledge

Ron Young, 23rd November 2010, KM Asia, Singapore

Knowledge Transfer

Thin Communications

Rich Communications

TACIT KNOWLEDGE

EXPLICIT KNOWLEDGE

TACIT KNOWLEDGE

EXPLICIT KNOWLEDGE

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"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and

apply knowledge, to better achieve their objectives"

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"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and

apply knowledge, to better achieve their objectives"

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Knowledge Asset Management

90m?

10m

90m

10m

MA

SA

HA

FA

MA

SA

HA

FA

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Knowledge Asset Management

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KM Vision Framework

KMVision

1.Communication Generation 1

2. Collaboration Generation 2

3. KM Processes Generation 3

4.Enterprise Integration Generation 4

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KM Process

3. Share

2. Store

1. Capture

5. Harvest6. Best Practice/ Best eKnowledge

8. Measure

7. Best eXperts/C of P

9. Maintain/ Improve

KM Process

4. Collaborate

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Knowledge Management and Web 2.0?

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Knowledge Management and Mass Collaboration

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Mobile Knowledge Management

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http://twitter.com/ronyoung

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http://km-consulting.blogspot.com

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http://knol.google.com/k/ron-young

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Facebook Ron Young


BBC


Step 1 Get people talking


Step 2 People Finder


Step 3 Get Blogging


Step 4 Use Wiki’s

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Knowledge Management status

Back to Basics

The next 10 years

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Timeless Business Principles

Productivity

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Productivity Relations

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Quality

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Quality

Knowledge

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Why?


Quality

Knowledge

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Why?

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Increase Sales

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Increase Sales

Reduce Costs

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Increase Sales

Reduce Costs

IncreaseProfit/Value

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Increase Sales

Reduce Costs

IncreaseValue

Knowledge

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People & Knowledge Sharing

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Fear vs Trust

Protective of ideas & knowledge Open and sharing ideas & knowledge

No Loyalty High LoyaltyShort Term & impatient Long Term & patientDisrespect & political Respect & supportive Individual & isolated Inter-connected by networks &

teamsIndependent Inter-dependentNon communicative Open, frequent communications- and 'one way' - and 'two way‘ feedbackUninformed InformedFeel no responsibility Feel responsibleDisempowered EmpoweredScarcity mentality Abundance mentality

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KM Principles

Trust

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KM Principles

Communicate

Trust

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KM Principles

Communicate Learn

Trust

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KM Principles

Communicate Learn

Share Trust

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Timeless, Changeless Business Principles (Business Wisdom)

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+ application of the best of the emerging

and changing strategies, methods, tools and technologies

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+ application of the best of the emerging

and changing strategies, methods, tools and technologies

=extraordinary value

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Back to Basics

The next 10 years

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Back to Basics

The next 10 years

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“The Web has radically and fundamentally changed

the economics, processes and tools of knowledge"

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Knowledge Asset Auditing?

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Knowledge Portal www.eol.org

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Knowledge Management and the ‘Meaningful Web’

Semantic Web 3.0 is about making all this technology and content smarter -- by adding semantics to the data and by adding more smarts to applications so that they can do a better job of helping humans.

Nova Spivak

www.radarnetworks.com

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New Knowledge Organizations on the Web

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New Knowledge Organisations on the Web

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New Knowledge Organisations on the Web

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New Knowledge Spaces on the Web

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Virtual Team Meetings

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Virtual Team Meeting

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Virtual Team Meetings

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Electronic Whiteboards

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Virtual Training Centre

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Virtual Training Centre L1

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Virtual Library

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Virtual Library

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Virtual Library

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Virtual Knowledge Spaces

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Virtual Knowledge Spaces

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Integrating Distributed Knowledge

• Adaptive knowledge infrastructure is in place

• Knowledge resources identified and shared appropriately

• Timely knowledge gets to the right person to make decisions

• Intelligent tools for authoring through archiving

• Cohesive knowledge development between JPL, its partners, and customers

NASA Knowledge Management Roadmap

• Instrument design is semi-automatic based on knowledge repositories

• Mission software auto-instantiates based on unique mission parameters

• KM principles are part of culture• KM practices are supported by layered

COTS products• Remote data management allows

spacecraft to self-command

• Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet

• Expert systems on spacecraft analyze and upload data

• Autonomous agents operate across existing sensor and telemetry products

• Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system

Capturing KnowledgeSharing Knowledge

• MarsNet• Mars Exploration Rovers• Space Interferometry Mission

Enables capture of knowledge at the point of origin, human or robotic, without invasive technology

Enables seamless integration of systems throughout the world and with robotic spacecraft

Enables sharing of essential knowledge to complete Agency tasks

Modeling Expert Knowledge

• Systems model experts’ patterns and behaviors to gather knowledge implicitly

• Seamless knowledge exchange with robotic explorers

• Planetary explorers contribute to their successor’s design from experience and synthesis

• Knowledge systems collaborate with experts for new research

• Interstellar missions• Permanent lunar and

Martian colonies

• Europa Lander/Submersible• Titan Organics: Lander/Aerobot• Neptune Orbiter/Triton Observer

• Mars robotic outposts• Comet Nucleus Sample Return• Saturn Ring Observer• Terrestrial Planet Finder

2003 2007 2010 2025

Enables real-time capture of tacit knowledge from experts on

Earth and in permanent outposts

http://km.nasa.govhttp://km.nasa.govJeanne Holm, Chief Knowledge ArchitectJeanne Holm, Chief Knowledge Architect

NASA/Jet Propulsion LaboratoryNASA/Jet Propulsion Laboratory

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The Next Ten Years - Key Challenges

substantially increase the productivity of knowledge working, at least, 50 fold exponentially develop global knowledge sharing networks & relationsradically innovate dramatically improve quality leadership aligned to the timeless principles

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[email protected]

twitter & facebook ronyoung


Contact Me

Twitter: www.twitter.com/ronyoung

Blog: http://km-consulting.blogspot.com

Facebook: www.facebook.com/ronyoung

Linkedin: www.linkedin.com/ronyoung

Website: www.knowledge-management-online.com

Email: [email protected]


Old Knowledge Paradigm

Thin Communications

Rich Communications

TACIT KNOWLEDGE

EXPLICIT KNOWLEDGE

TACIT KNOWLEDGE

EXPLICIT KNOWLEDGE


New Knowledge Paradigm

An Ocean of Knowledge

A Sky of Information

24 01 11 km at cass business school

Documents

knowledge

changeless

knowledge

knowledge

knowledge

business wisdom

knowledge

km principles