2.uluslararası İtibar yönetimi konferansı - the new reputation warfare / leslie gaines ross
TRANSCRIPT
The New Reputation Warfare Leslie Gaines ROSS
Weber Shandwick Chief Reputation Strategist
2.Uluslararası İtibar Yönetimi Konferansı 3-4 Ekim 2013, İstanbul
2
reputation warfare
3
reputation firestorms mount
4
reputation firestorms mount
5
reputation goes negative online
6
reputation goes negative online
7
the new conflict: asymmetrical reputational warfare
Today anyone armed with a hundred
dollar digital camera and a
connection to the Internet is a
potential Spielberg …
—War College Center for Strategic Leadership
“ “
8
6 strategies to follow when reputations under assault
1 Avoid disproportionate
shows of force
2 Don’t let bureaucracy get in the way.
Respond at high speed
3 Empower your team to help
tell your organization’s side
of the story
4 Go rogue: New media can be
your friend
1
5 Find sympathetic third
parties to serve as “force
multipliers”
1
6 Stockpile credentials for use in
battles ahead
Avoid any show of force that is disproportional
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1 1 Avoid disproportionate shows of force
1
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Don’t let bureaucracy get in the way. Respond at high speed
2
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Don’t let bureaucracy get in the way. Respond at high speed
2
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Don’t let bureaucracy get in the way. Respond at high speed
2
13
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Empower your team to help tell your organization’s side of the story
3
299,000
fans
14
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Go rogue: New media can be your friend 4
15
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Go rogue: New media can be your friend 4
November 28, 2010
BP to Commission Film About Oil Spill By BRIAN STELTER
BP is commissioning a feature-length film about the Deepwater Horizon oil spill — but the company says it is not intended to scrub its reputation clean.
16
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Find sympathetic third parties to serve as “force multipliers”
5
17
Avoid disproportionate shows of force
Don’t let bureaucracy get in the way. Respond at high speed
Empower your team to help tell your organization’s side of the story
Go rogue: New media can be your friend
Find sympathetic third parties to serve as “force multipliers”
Stockpile credentials for use in battles ahead
2
3
4
5
6
1
Stockpile credentials for use in battles ahead
6
18
new rules of engagement
> No one is immune
> Critics no longer need resources
> Can not eliminate uncertainty
> Response times grow shorter
> No advance warning
> No secrets anymore
> Dissatisfied customers, disgruntled employees or individual antagonists can target
your company
> Messages once controlled can now be hijacked
> Not all truthful or rational
> Established crisis playbooks no longer enough
19
what to do > Adopt new tools/change your mindset
> See as an ongoing journey
> Counter with truth and values
> Synchronize messages
> Every situation is unique
20
reputation is priceless “If you lose dollars for the firm by bad
decisions, I will be understanding.
If you lose reputation for the firm,
I will be ruthless.”
—Warren Buffett
