4. report body

8/10/2019 4. Report Body

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Bank Asia Ltd

1. General Banking

The General Banking section is what keeps the overall banking going. All sorts ofday-to-day transactions are performed here as it plays a vital role in banking. The

General Banking department consists mainly of the following:

1. Customer ervice !epartment

2. Cash ection.

3. Clearing ection

4. Accounts !epartment.

1.1. Customer Service:"odern marketing concept believes that CUSTOMER IS THE KING OF

MARKET.Customer is the sole entity of any business. #or a bank$ customer is

definitely lifeblood. %t is vital to assess the needs$ wants$ and interests of target

markets and deliver the desired satisfactions more effectively and efficiently than do

competitors in a way that maintains or improves the consumer&s and society&s will-

being. 'ow days$ (rivate Banking sectors$ especially third generation Bank have

achieved greatest values from their clients because of effective customer service.

And customer service is solely responsible to attract new customers by promisingsuperior value and to keep current customers by delivering satisfaction. And

successful completion of this )ob ensures the bank to get the best portfolio for the

bank. Customer ervice is unavoidable for the Banks. %t adds fuel to the overall

profitability of the Bank. A typical customer service desk renders wide range of

services to its customers.

*Customer Service refersto the broad range of activities that a company and its employees

undertake in order to attract customers and keep them satisfied so that they will continue

doing business with the company and speak positively about the company to other potential

consumers.]

1.a. Account Opening Section:The account opening section is a section from where the relationship between the

banker and the client begins with the opening of an account. Thus$ it is vital for

bankers to take good measures in making sure that the customers are genuine since a

lot of forgery is initiated through improper identification. There are different types of

account for different purposes.

This is an era of keen competition among banks. "ost of the commercial banks

compete with one another in appearing the savings of the public by means of different

kinds of deposits.

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Bank Asia Ltd

a.1. Types of Account:

Generally 0ur Bank facilitates customer with the following deposit account:

Savings Bank (SB) Account:

This is an interest bearing account and only individuals can open this type of accounts.

At present$ Bank Asia is offering 7% interest on its B accounts maintaining Tk.

1$22234 or above. There are restriction of withdrawals in a month and week. eavy

withdrawals are permitted only against prior notice. This may be considered as low

cost deposit for bank. %nterest is charged to the account on 5uarterly basis if full fill

certain condition. The bank charges Tk. 62234 per si7 month.

Current Deposit (CD) Account:

%t is popular known as Current Account which is generally opened by business

community for their convenience. Any individual$ company$ firm$ may open this typeof account by it&s own name. This is non-interest bearing account. o it is a cost free

deposit for bank. 0n the other hand$ customers en)oy the right to

To deposit and withdraw money as many times as they wish at any time.

0verdraft facility$ and

0ther facilities like collection of che5ue$ transfer of money and rendering

agency and general utility services.

The bank charges Tk. 82234 per si7 month.

Sort !er" Deposit (S!D) Account:

This is opened and operated for short term and for specific purpose. %t is also an

interest bearing account and where rate of interest is generally below the savings rate.

'ormally$ interest is paid on daily product basis. %ndividuals$ #irms$ Companies$

Associations may open this account. Current %nterest rate of Bank Asia for this deposit

is 89. Any withdrawals from this account re5uire seven-day prior notice.

#i$ed Deposit %eceipt (#D%) Account:

#i7ed deposit accounts are repayable after the e7piry of the predetermined period

fi7ed by the customer. %ndividuals$ #irms$ Companies$ Associations may open this

account. The deposit is taken for a specific fi7ed period of time$ such as / months$ 1months$ 6 months$ months$ /-year etc. %t is considered as high cost deposit for banks.

;hen a matured #!+ is withdrawn$ the principle amount along with the

interest amount en can open this type of accounts. And this account is opened and

governed by the foreign remittance related rules and regulations. ere the deposit

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Bank Asia Ltd

is held in foreign currency in denominated currency for say #C dollar a3c or #C

uro A3c etc.

%esident #oreign Currenc' Deposit (%#CD) Account:This account is opened

by the residents who re5uire depositing foreign currency in it&s own account to paysome specific future e7penditure proceeds upon proper permission from the

government on amount and purpose.

Deposit ension Sce"e (DS us): %t is a kind of deposit that customer can

open this account by paying installment monthly for a definite period such as

three$ five$ seven$ ten and twelve years. Bank guaranteed a definite amount

including profit after e7piry of period.

Bank Asia Sanca' us (BAS): Customer can open this deposit account for

months tenor to 6 months tenor deposit for Tk. /$22$22234 or above having

different interest rate varying from /1.229 to /?.229 based on tenor. Dou*e Bene+it , !ripe Bene+it Sce"e:!eposit amount is fi7ed from Tk.

/$22$22234 or above.2 years tenor deposit get double benefit @ 2 ears @ o

"onths cheme get triple benefit of actual deposited amount.

-ont' Bene+it: !eposit amount is fi7ed from Tk. /$22$22234 or above.26 years

and 28 years tenor deposit get Tk. 834 and Tk. /$22234 respectively

a.2. Classication of Customers:i. %ndividual and )oin account

ii. ole (roprietorship #irmiii. (artnership #irm

iv. (rivate Dtd. Co.

v.(ublic Dtd. Co.

vi. 0thers: "inor3infant account$ illiterate person

a.. !roce"ures of Account Opening:

/. At first customer service desk want to know whether the customer has introducer

to open the account or notE %f yes then give him a printed Account opening #orm

along with pecimen ignature Card$ Customer Transaction (rofile #orm$ %nfo

form on "oney Daundering. And re5uest customer to fill up the form duly andsubmit the form with re5uired documents.

1. The prospective customer is asked to fill up and sign an application form. %t

contains the rules and regulations of the bank along with the terms and conditions

of the deposit.

6. Then the customer return the #orm duly filled and enclose the reuired

docu"entswith it.

?. Then the responsible officer of Customer ervice will scrutini/e and veri+' the

form and attached documents accordingly.

8. Then the officer will fill up the 0#or Banks se n'portion in the Account

opening form and take proper approval accordingly. And upon approval he will

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Bank Asia Ltd

a.(. )ocumentation an" formalities nee"e"to open an account:

The Customer must observe proper documentation formalities before opening anaccount with the Bank. ach account holder needs to submit the following:

Account +or 5ndividuas or in 6oint na"e:

/. A0# and ignature Card properly filled in and signed.

1. Applicant introduced by an A3C holder of our Bank or by a respectable person

acceptable to the Bank.

6. Two copies of passport si>e recent photograph of each of all the applicantsattested by the introducer.

?. 'ame of 'ominee written and photograph of the nominee


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Bank Asia Ltd

6. Certified copy of Certific#te of Commecemetof Business in case of (ublic

Dtd Company.

?. Copy of +esolution of the Board of !irectors authori>ing for opening and

specimen signatures for operation of the Account duly attested by theChairperson.

8. Datest audited Balance heet and (rofit @ Doss A3C.

. Trade Dicense.

. T%' Certificate.

F. Dist of !irectors of the Company certified by +HC.

#or artnersip nterprises:

/. Certified copy of the constitution of the firm.

1. +egistered $#rters'i& (ee!3 'otari>ed (artnership !eed at ;ill


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Bank Asia Ltd

And renewal charge is Tk. /22 per year. The minimum amount that can be withdrawn

is T,. 82234 and the ma7imum amount being T,. 12$22234. This service is available

to the valued customers 1? hours a day$ days a week$ and through out the year

1. 0. -emittance Section:Cash handling from one place to another is very risky and thus banks remits funds on

behalf of customers to save them from any awkward happening through the network

of their branches.

0.1. /e"ium of -emittance:

Three ways of remitting fund from one place to another. These are:

1.1. a' rders:

is non-negotiable instruments. %t is a written unconditional order to pay a certain

sum of money$ to a specified person or to his order. %t is re5uired to transfer money

within the clearing house. nlike che5ue$ (0 would not be dishonored. The drawer

and the drawee is the same bank3branch. %n whose favour$ the (0 is issued is called

the payee


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Bank Asia Ltd

(repare leaf for !! and (0

(repare vouchers for charges.

0btain signature of authori>ed persons.

Give posting in the register

!eliver the documents to the customer

Give posting in the TDA+ and send to the !rawn on Branch .

0.. Clearing of )) TT !O:

very day !!$ TT @ (0 advice come form other branches via TDA+ and then

customer service desk takes action to release the amount of order if there is no reason

of return of the instrument. %f the bank is not satisfied then it may return the 0rder and

held payment. sually an 0rder may return due to wording mistake$ over writing

cause or for any suspect of figure embe>>lement.

1.c. Ot&er Activities of CustomerServices:

1. rovide Account State"ent to te custo"er:

Customer service desk sends monthly$ 5uarterly statement of Accounts to the

customers. And also provide statement to the customer on re5uest.

2. Seing o+ Banks deposit products:

Besides opening of various accounts$ customer service sells bank&s own deposit

schemes as !eposit (ension cheme

Benefit (lus

3. Cosing Account:

The closing of an account may happen if

-the customer is desirous to close the account

-%f BA finds that the account is inoperative for a long duration.

-%f the court orders on BA.

To close the account$ the che5ue book is to be returned to the bank. BA takes all the

charges by debiting the account and the remaining balance is then paid to the

customer. 'ecessary entries are given to the account closing register and computer.;hen an account holder wants to close his account with the bank the customer service

unit asks for the following re5uirements:

/. +e5uest letter by the client to close the respective account.

1. nused che5ue


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Bank Asia Ltd

0fficer check his3her overall history of transactions and en5uire all leaves of

che5ue book to know whether all active or not.

e3she sends it for taking '0C


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Bank Asia Ltd

%t provides other services as " banking$ %nternet banking facilities and related

works regarding this. And overall marketing of Bank&s assets and liabilities

All the activities stated above are vital for the bank not only that those earn handsome

share of Bank&s income but also for building relation with the public$ business entityand the community as a whole. o we can define customer service as the window of

the bank that aid to oversee the whole world. By ensuring prompt and flawless flow of

all these services a bank can create a sound and strong base comprises with bulk of

satisfied customers. And this ensures to achieve long time vision in brighter future.

There fore$ to ensure sustainable growth the bank management must give proper focus

on the arrangement of Customer ervice !esk and it&s service team.

1.". /o"ern 3lectronics 'acilities inBA4:

1. S-S Banking: Through " facility customer can access his account using

mobile phone from anywhere$ anytime at his convenience. The services available are:

Balance and transaction information

Alert "essages

(romotional message

;ish message

2. 5nternet Banking: Through %nternet Banking customer can access his3her account

for: Balance n5uiry

#und Transfer

Transaction (rofile

pdating (ersonal %nformation

Changing ser %! @ (assward

Calculating Doan installment

Customer has to go to BA&s web site: www.bankasia.netby typing his3her user %! @

(assword


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Bank Asia Ltd

*.1.1. Cas %eceive over counter:This counter receives cash from the customer with

deposit slip3credit voucher through over the counter. Cash receive transaction is

performed by the following formalities:

/. Count 'otes and check fake notes by fake note detector.1. Check !eposit lip whether it&s wording is correct. ere we check account

Title and number$ date$ amount in word and number figure$ depositor sign$

etc. ere also we check Account no belongs to which branch.

6. %f every thing is found correct$ give Cash +eceive eal on the deposit slip$

write the amount in words and figure in red ink and give signature.

?. Take authori>ation sign form authori>ed officer.

8. Give the counter part


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Bank Asia Ltd

?. Also check Account no belongs to which branch. #or other branch&s che5ue

more than B!T 822$22234 is not to be paid over counter.

8. Lerify the signature with the specimen signature and give verification seal

and signature of the verifier.. Check proper endorsement is given behind the che5ue leaf in case of

Che5ue !rawn on (ayees in the name of any #irm. #or che5ues in the name

of #irm$ Attestation by authori>ed person to draw che5ue is re5uired along

with #irm&s common seal to be paid over the cash counter.

. Check the drawer account whether the account has enough balanceand if

enough has$ give posting in TDA+ and debit drawer account and note the

transaction no. on the top of the che5ue. %n case$ where a prior arrangement

has been made with the bank$ a client may overdraw against a che5ue

F. (ut +paid sealon the che5ue @ write the denomination notes on the back of

the che5e.

. Take receiver signatureon backside and verify it with earlier one given on

backside when placing the che5ue in the counter and make payment to the

client. And also write down the denomination of notes behind the che5ue.

/2. +eturn che5ue is refused for refusal reason.

At the end of the day$ this teller also reports to the cash %n-charge providing data on

+eceipt #orm vault about receipt from Cash +eceive Teller$ payment to the customer

one as per limit


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Bank Asia Ltd

heavily then the vault balance e7ceed this limit and then cash in-charge

deposit e7cess amount to our account in Bangladesh Bank as per the

instruction from treasury. And when vault suffers from cash shortage then

Cash %n-charge as per direction of Treasury$ draws cash from Bangladesh

Bank A3c.

c= Cash %n-Charge give opening cash at the beginning of the day to the teller

and collect the day end cash in the hand of teller and keep it in vault.

d= And at the end of the day Cash %n-Charge along with )oint custodian will

check the vault cash balance with the balance in the Lault register. -aily

'ash (osition Memois prepared every day to show cash balance and signed

by himI and signed by the head official and counter signed by the )ointcustodian.

Dai' Cas osition -e"o

B' Cas Depart"ent

Cash in and


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Bank Asia Ltd

!ue care and concentration is re5uired to perform all these activities successfully and

faultlessly and this is very crucial for smooth continuation of Bank business as cash is

treaded the most sensitive asset of any organi>ation. And for bank it is the lifeblood

proper circulation of which result on the good health of the bank.

1.. Clearing Section%n our country clearinghouse takes place in the Bangladesh Bank and thus all the

representative banks have account with the Bangladesh Bank. The net amount payable

or receivable is settled through the account maintained by the Bangladesh Bank. The

BA$ Agrabad Branch has a separate clearing department. After receiving an

instrument$ the following are e7amined:

;hether the paying bank is in Chittagong.

;hether the paying bank is out of the Chittagong.

;hether the paying bank is a BA$ branch.

$#*i) +#, -it'i C'itt#)o): The che5ue clearing department section sends inter

branch debit advice


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Bank Asia Ltd

authori>ed official of every bank attend clearing house floor at opening time with all

collection Che5ues in his hand drawn on other banks and settle down their transaction

by the arrangement of clearing house.

sually all the collected che5ues are presented in this clearinghouse.sually eachmember takes sit at around :22 A.". and return house sits at 8:22 (." or as directed

by the ouse uper. And then we place the Che5ues collected earlier day$ in

clearinghouse today for settlement. And at day end i.e. at 8 (.". after coming back

from return house we credit the collected amount to the customer account and the

customer can withdraw money form his account on ne7t transaction day or may draw

by AT" or through evening banking facility if provided by the Bank. That means the

customer gets money on ne7t transaction day.

.0. Types of Clearing:

ut9ard Cearing:;hen a particular branch receives instruments drawn on other

bankwithin the clearing >one and sends those instruments for collection through the

clearing arrangement is considered as 0utward Clearing for that particular branch.

This branch is known as coecti) +r#c'.

5n9ard Cearing: ;hen a particular branch receives instruments where drawee

branch is itself$ which are sent by other member bank for collection are treated as

%nward Clearing of that branch. This branch is known as *i) +r#c'!r#-ee +#,.

.c. Se+uential arrangement of ClearingOperation:

sually two houses sit for settlement named as follows:

1. Collect all collection and clearing Che5ues from cash counter and clearing desk.

2. Collect collection Che5ues from other branches which send 0BC (ut9ard Bi

+or Coection)vouchers for collection. one along with itself =.

3. ort out >onal che5ues and outside of >onal checks prepare BC (ut9ard Bi

+or Coection)vouchers and send those to respective Branches for collection. And

then the local office of that region$ which is authori>ed for clearing$ place theses

checks in the clearinghouse that sits in its region$ for instance$ (rincipal 0ffice of

Bank Asia Dimited for !haka Qone and collects the Che5ues accordingly and

sends the money to the respective branch accordingly vide issuing an 5BCA (5nter

Branc Coection Advice). ome times it may happen that we received a Che5ue

on a branch of a bank where we have no branch or there is no clearinghouse. Then

we send the Che5ue to that branch of the Bank with 0BC and re5uest them tomake the payment to us by DD (De"and Dra+t)drawn on any of its branch in our

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Bank Asia Ltd

clearing region e.g. Chittagong city clearing house member branch. The bank then

debits its customer account and issue !! to us drawn on any of its member branch

in Chittagong city. And then we collect the !! by placing it in Chittagong

clearinghouse.

4. orting the Che5ues as branch wise and classify them according to different

Banks.

. (erform ealing formalities:

a. Specia Cross Sea:Affi7 cross seal on the left corner of Che5ues that will be

placed on clearinghouse for collection.

Crossing:!rawing of two parallel transverse lines with or without any words

across the face of negotiable instrument is called crossing. %t is a direction to

the paying bank to pay money to the bank and not to pay to the holder of the

instrument over counter in cash. Generally$ crossing is done on the left-handtop of the instrument.

i. ?enera Crossing: ;hen customers cross the che5ues by two parallel

lines with or without word$ which is called general crossing. General

crossing implies that this che5ue is not eligible for payment over counter

and payment must be made by clearing basis

ii. Specia Crossing: sually$ bank use special crossing$ when itreceives the che5ue to clear$ on the top left corner by mentioning bank

name and branch name. The purpose of special crossing che5ue is that

the specific bank&s branch that is marked as Scrossed& is only eligible to

clear this che5ue

*. Cearing Sea:Affi7 this seal on all Che5ues to be placed on clearinghouse

c. ndorse"ent Sea.

S !'pes o+ ndorse"ent Sea Causes o+ ndorse"ents

a.

(ayee&s A3C Credited

#or Bank Asia Ltd.

Agrabad Branch$ Chittagong

#or say a'ee is -r. @ari"and e is our A3c older in

Agrabad Branch Branch$ Bank Asia Dimited. This

endorsement means that we credited payee&s account by

this amount of Che5ue.

*.

+eceived (ayment

#or Bank Asia Ltd.


ere a'ee is Bank Asia Li"ited8Cas8Se+89n. This

endorsement means that Bank Asia A3c is credited for

this Che5ue amount.

c.

!epositor&s A3C Credited

#or Bank Asia Ltd.


;hen Se+is written on Che5ue$ then this endorsement

seal is used.

d.

(ayee&s A3C will be Credited

after reali>ation

#or Bank Asia Ltd.Agrabad Branch$ Chittagong

#or BC: This endorsement is made when Che5ue is

sent to other region for collection. And this endorsement

means that payee&s A3c will be credited upon reali>ation

of the Che5ue amount. ere also we give 0BC seal with0BC 'o. @ !ate on the Che5ue.

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Bank Asia Ltd

e.

0ur Branch ndorsement

Confirmed

#or Bank Asia Ltd.Agrabad Branch$ Chittagong

#or BC: when we send Che5ue for clearing to another

branch of our Bank in another region then clearing

branch gives this endorsement in Che5ue to place in

clearing house. This implies that the clearing branch is

confirming that this amount will go to that branch only.And also here the clearing branch use 5BC seal along

with %BC 'o. @ !ate on the Che5ue.

;. Give posting in '%,A.

7. Then the responsible officer gives posting vide TDA+ . Take copy of '%,A posted entries in #loppy disk.

#irst ouse:

1.Then the authori>ed officer of Bank go to clearing house in Bangladesh Bank


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Bank Asia Ltd

the Che5ues and send all the Che5ues drawn on other branches to have the

confirmation on fund sufficiency in the respective customer account and to debit

accordingly from customer account.

#or Che5ues placed by other Bank for collection


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Bank Asia Ltd

#or +eturn che5ues placed to other Bank for collection


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Bank Asia Ltd

Then Agrabad Branch clearing section will make proper arrangement to place the

che5ue in clearing house i.e. it will cross the che5ue$ give clearing seal and make

endorsement as N3ur !ranch Endorsement confirmed2and then give posting in the

%BC register and place this che5ue in house.

And then in the house via Bangladesh Bank this che5ue will be given to (rime Bank

Docal 0ffice ed software$ here in our Bank we use TDA+

and hence tedious ledger recording is not re5uired$ and moreover computer ad)usts all

the entries automatically. And also data are input in every desk by the office in that

desk. o we can summari>e the prime task of the Accounts is to post input che5ues

and vouchers and providing day end assets-liability position.

'unctions of Accounting )epartment:;e can divide the functions of accounting department into two categories.

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Bank Asia Ltd

Dai' #unctions:

(reparing !aily Clean cash

(reparing the daily position of deposit$ loans and advances$ and cash.

(repare statement of affairs. "aking the payment of the e7pense of the branch.

+ecordings of inter branch fund transfer.

Checking whether all the vouchers are correctly passed.

(osting Louchers in the system.

#iling and maintaining the total debit and total credit vouchers.

eriodica #unctions:

"onthly statement of position or affairs$ profit and loss etc.

uarterly statement of position or affairs$ profit and loss etc etc.

early statement of position or affairs$ profit and loss etc etc.

early statement of classified Doans and Advances.

tatement of Affairs.

early Budget of the Branch$ etc.

B


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Bank Asia Ltd

0ther !emand !eposits !!AL ADA&CS

0ther !eposits Bank Asia General Account


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Bank Asia Ltd

g. Ad)ustment of DT+$ Term loan$ CC ation of charges.

2.c. Types of Cre"it 'acility:

Credit facilities are broadly divided under the following categories:

a. #acilities needed for temporary3seasonal3very short term re5uirement.

b. #acilities needed for current asset re5uirements.

c. #acilities needed for long term investment re5uirement.

#acilities covered under Category


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Bank Asia Ltd

c.1. #unded Credit:Any type of credit facility that involves direct outflow ofBank&s fund is known as funded credit. #unded credit facilities may be classified into

five ma)or types: i= Continuous Doan$ ii= 7port #inancing$ iii= %mport #inancing$ iv=

!emand Doan$ and iv= Term Doan.i. Continuous Loan:ere the customer avails the loan facility continuously for a

specific time period. And also noted here$ with in stipulated limit he can en)oys the

facility as much as he desires. That&s why this loan arrangement is also termed as

revolving loan.This is a very much popular form of loan facility in the business

community. Two most popular continuous loans are as follows:

a. ver Dra+t (D):This loan is disbursed in client&s present current account as

maintained with the bank. The customer may be sanctioned a certain limit within

which he can overdraw. The amount up to which overdrawing is permitted is

depend on the need of the customer$ the previous conduct of his account with the

Bank and turnover in the account$ average balance maintained. 0! facility is

generally granted to businessman for financing working capital re5uirement and

high net worth individual to overcome temporary li5uidity crunch. Customer can

draw money over and above his credit amount in his account up to that limit. This

loan is for one year time and renewable upon maturity. Generally on maturity the

customer clear all debit balance of this account and re5uest the bank to renew the

facility and then bank proceed on to renew the facility.

0verdraft Uclean

ecured 0!: ;hen the over draft facility is secured by financial

obligation or cash e5uivalent i.e. #!+ certificate$ !( certificate$ or anyother avings %nstrument$ this is called Secured ver Dra+t (SD).

0! against stock of goods


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Bank Asia Ltd

secondary security may be cash e5uivalent instrument or any mortgage

property.

2. CC pedge: here both ownership and possession of the goods$ sub)ect

matter of the loan$ lies with the bank. And upon prior payment the clientrelease goods from bank&s custody and sale accordingly.

ii. $port Credit:To facilitate the e7port trade$ Bank provides following loan

facilities:

a. Loan against acking Credit (C): %t is granted to e7porters to facilitate

purchase of raw materials for the purpose of manufacturing and e7porting

finished goods by the lien of "aster D3C. The credit is granted after the

evidence of D3C or firm contract in favor of the borrower and against the

security of inventory$ and in e7portable package .This loan is also reported

under the head of continuous oan.7$re0s'i&met E1&ort Fi#ce2*. Bi urcase8Discounting: Amounts advanced against the purchase3discount

of negotiable instruments


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Bank Asia Ltd

829 of total advances.And this loan is reported in Classified Doan Disting

under the head of continuous oan.

c. L5- (Loan against 5"ported -ercandise): (arties$ who are not in a

position to retire the documents$ they may be allowed to retire (A!s throughD%" account. %t is like as DT+ and used to make payment of import bills. But

here the goods are held in bank&s godown under it&s possession and

ownership and bank allow the customer to discharge goods a certain portion

and make payment from the sales proceeds and so on. This loan is also

reported under the head of continuous oan.

iv. De"and oan:These loans are short-term loans which is repayable by the

borrower on demand. That means for this loan the borrower is bound to pay back ondemand of bank. And hence this loan become due after one day of it&s drawing.

sually they are made for periods of 6 month to one year to cover short term

funding re5uirements. There is no principal reduction during the loan term$ the entirebalance becoming due on maturity.

v. !er" Loan: This loan is given for a specific term and usually repaid in 5ual

"onthly %nstallment


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Bank Asia Ltd

1. rei"inar' Steps (%eationsip *uiding): #irst of all we have to know the

customer. %f the applicant is new to us then we let him to open bank account and

continue transaction for a certain time and upon good reflection of transaction we will

proceed with the loan proposal. aving an account or opening an account is must to

proceed for any loan re5uest from any customer. ;hat ever we want to facilitate the

customer depends on our knowledge on the client. And an account helps up to enrich

our knowledge on our client. And if the transaction in the customer account reflects

healthy and sound views then we proceed with the loan application to the ne7t step as

follows.

2. Appraisa o+ credit reuest: %t is the most vital and crucial steps in loan

procedures. ere we go through in-depth study of the credit re5uest. The prime

motive of this study is to identify the purpose of the loan and the ability of the

borrower to implement the purpose and pay back the loan amount along with interest

to the bank. And for the study we collect various information on the applicant vide thefollowing #orms:

Doan Application form duly filled up

ponsor !irector %nformation

(ersonal 'et ;orth tatement of all !irectors

(ro)ect feasibility study by the client

Annual Audited #inancial tatement of the client.

Copy of land valuation report in case of property mortgage.

(apers on land and building or any other property.

And by this information available in our hand we prepare following statements:

a. #inancia Spread Seet (#SS):

This is an intensive analysis of pro)ected financial figures of the pro)ect to assess the

financial strength and growth of pro)ect or proposal. ere we prepare

Balance heet.

(rofit and Doss tatements.

Cost of Goods sold.

Cash flow statement of the applicant. (ro)ected statement of the proposed pro)ect on which loan facility is

being sought.

+atio analysis to assess financial strength.

Calculate Q score and score accordingly

*. Lending %isk Ana'sis (L%A):

Bangladesh Bank has made it mandatory for commercial banks to e7ercise D+A for

granting big amount of loan. +isk analysis is very important before reaching to the

final decision of e7tension of credit to some certain pro)ect on the basis of the risk

scores t. Before analysis the risks involved must be delineated. +isks are mainly of

two types-

+A#%A A,T+ 1F


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Bank Asia Ltd

D+A is an e7tensive analysis of risk e7posed to a business that is conducted by

ob)ective as well as sub)ective )udgment. After analy>ing all the risk$ an overallscoring is assigned to assess the risk e7posure to this specific business as follows:

Business %isk Securit' %isk

Scoring 5nterpretation Scoring 5nterpretation

/6-/ Good +isk -12 to -/8 Good +isk

12-1 Acceptable -/? to -2 Acceptable

1-6? "arginal 2 to M/2 "arginal

Above 6? (oor +isk Above /2M (oor +isk

%isk ?randeScore Card:we prepare another weighted risk grade score

card considering all the rations on the financial spread sheet and somesub)ective )udgment like Business outlook$ management$ personal details$

age of business and si>e of business etc.

c. Coect C5B %eport:

And in the mean time we send the C%B form to the Bangladesh Bank C%B


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Bank Asia Ltd

'ature of industry and business$ capacity of the business and background

and particulars of owners or directors.

!escription of "anagement

ister concerns or group information. Bank relation.

Account turn over and business performance with us

Banks past earning and proposed earnings from this relation.

Business performance with other banks.

Diability with us and other banks.

#inancial highlights for last three years.

Brief analysis of financial strength.

stimation of working capital re5uirements.

Brief description of the pro)ect.

pecific particulars of proposed facilities.

Branches visit report

ecurity arrangement and documentation status

#inally comments and recommendation.

And this proposal is send to head office along with followings-

+isk grade score sheet$

Copy of land valuation report$

#inancial pread heet


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Bank Asia Ltd

+esolution of meeting of board of directors for a limited company.

Trust receipt


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Bank Asia Ltd

principles$ or constituents a banker is e7posed to the +oo9ing tree

*asic uestions.

%s the borrower credit worthyE

Are loan terms$ or in other words$ loan agreements properly structured and

documentedE

as the bank been able to perfect its claim on the assets or securitiesE

%f a banker handling a credit can find the answers to the above three basic 5uestions in

a proper fashion lending operation carried out by him based on the same

is e7pected to be sound. To answer the 5uestion as to whether the

borrower has credit worthiness a banker is to have clear idea about the

following Csconcerning the borrowers.

/. Character1. Capacity

6. Capital

?. Collateral

8. Condition

The 8C&s reflect the following points$ which should be kept in mind for sound lending:

/. Hudicious selection of Customers

1. (urpose

6. afety

?. Di5uidity8. ecurity

. Ade5uate return


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Bank Asia Ltd

1. ri"ar' securit':These are the security taken by the ownership of the

sub)ect matter of loan for which bank provides the facility.

2. Coatera securit':%f bank ask for additional securities with the sub)ect

matter of loan$ these is termed as collateral securities. %t denotes any type ofsecurity on which the bank has a personal right of action on the debtor in

respect of the advance.

There are different "odes of Charging ecurity:

1. edge: (ledge is the bailment of the goods as security for payment of a

debt or performance of a promise. A pledge may be in respect of goods

including stocks and share as well as docu"ents o+ tite to goodssuch as

railway receipt$ bills of lading$ dock warrants etc. and duly endorsed in

bank&s favor.

2. 'potecation: %n case of hypothecation$ the possession and the ownershipof the goods both rest the borrower. The borrower to the banker creates an

e5uitable charge on the security. The borrower does this by e7ecuting a

document known as Agreement of ypothecation in favor of the lending

bank.

3. Lien: Dien is the right of the banker to retain te goodsof the borrower

until the loan is repaid. The bankers& lien is general lien. A banker can retainall securities in his possession till all claims against the concern person are

satisfied.

4. -ortgage: "ortgage is the Strans+er o+ an interestin specific i""ova*epropert'for the purpose of securing the payment of money advanced. %n

this case the mortgagor does not transfer the ownership of the specific

immovable property to the mortgagee$ only transfers some of his rights as

an owner. The banker e7ercises the euita*e "ortgage.

Credit the most crucial and sensitive division of a Bank. o it must be competent

enough to chose the right place to land others money and ensure

sustainable growth of the bank as well as the society at a whole.

0therwise it will cut long-term loss of the bank that may lead to threat to

the e7istence of the bank. o utmost care and sincerity must be placed in

choosing the business house to e7tend loan facilitate.

. Tra"e 'inance )ivisionarlier N#oreign 7change !ivisionO used to conduct import and e7port related allforeign trade related activities. The modern banking system adopted the dimension of

+A#%A A,T+ 66


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Bank Asia Ltd

NTrade #inance !ivisionO upon the diversity of functional e7posure. Basically this

division facilitates both the importer and e7porter to settle down their transaction and

in this process$ provides finance to them.

%n international trade$ as importer and e7porter are from different global location$problems often arise during the delivery of the goods and the settlement of payment.

Then$ they want to solve these problems and secure their transaction. And at this point

both parties rely on 6rdparty institution to secure the transaction and this institution is

Bank. %t is known as NTrade #inancingO. %t includes any instrument drawn$ accepted$

made$ withdrawn or issued via foreign currency.

0nly Authori>ed !ealer


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Bank Asia Ltd

to bring in goods from abroad that may be in the form of goods or services. %mport of

goods from global market takes place in a country when the country is in a shortage of

that product or if purchasing it from abroad is cheaper. %n import of goods the basic

instrument is an D3C. This import business is governed by the country&s import

policies under the practice of general business rules and regulations. sually$ import

business takes place in the form of government$ commercial and industrial import.

a.1. /ec&anism of $mport:Transaction between importer ande7porter is settled by any way of following four ways:

1. a' in advance:Before shipment$ importer may pay to e7porter in advance by

#!! or TT. %t is the case for only e7porter dominated trade.

2. pen Account: ;hen importer and e7porter agree to settle payment aftershipment of goods through bank account.

3. Docu"entar' Coection:ere both parties use a bank as their postman to

e7change of documents and payment. nlike D3C$ both remitting bank and

collecting bank has no risk and liabilities in the settlement of transaction.

Because$ both e7porter and importer does not en)oy any credit facilities from it.

ere the procedures under this is as follows:

4. Docu"entar' Credit: %t is widely known as Detter of Credit. Generally D3Csettles a cross border transaction. Both parties en)oy credit facilities againstD3C to run their business and settle payment. ince importer and e7porter are

from different global location$ risks for both parities involve during the

delivery of the goods and the settlement of payment. Then$ they want to solve

these risks and secure their transaction through third party institution. This

institution is called a bank which provides D3C facility. 'ow the 5uestion is

what D3C is and how it operates.

a.2. Letter of Credit (L/C):D3C is an irrevocable documentary credit$ which is an undertaking by the issuing bank

on behalf of the applicant U generally importer$ to pay a certain sum of money to the

+A#%A A,T+

%mporter


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Bank Asia Ltd

beneficiary U generally e7porter$ if certain terms and conditions are fulfilled as stated

in the D3C. Bank deals in documents and not in goods.

An D3C may be opened against a (erforma invoice$ if the e7porter has no agent or

otherwise against an indent if the foreign supplier has an indenting agent.

2.1. 3lements of a 4etter of Cre"it:

A payment undertaking given by a bank


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Bank Asia Ltd

2.#. !arties of 4%C:

-aHor arties o+ L8C are:

1. 5ssuing Bank or LC opening Bank: %t is the bank which opens3issues D3C on

behalf of the importer after an D3C opening application by an importer.

2. Bene+iciar' ($porter): The party on whose favor the "' is issued. Thebeneficiary will have to present the re5uired documents to avail payment under

the letter of credit.

3. &o"inated Bank: The bank$ which negotiates the bill and pays the amount to

the Beneficiary. %t has to carefully e7amine and scrutini>e the documents under

the letter of credit before negotiation in order to see whether the documents

apparently are in order or not.

Additiona arties o+ L8C are:

4. Appicant (5"porter): The party on whose re/uest the credit is issued.Generally$ the applicant is an importer who reaches an agreement with the

e7porter before approaching the bank to issue D3C. The applicant is also

+A#%A A,T+

Applicant


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Bank Asia Ltd

normally obligated to reimburse the issuing bank for any payments made under

D3C. e is here an au7iliary party. Because$ after contract between applicant

and issuing bank$ only issuing bank is liable to pay to beneficiary. o only

e7porter claim for payment from D3C issuing bank not to importer.

. Advising Bank:#t advises the "' to the exporter at the re/uest of the issuing

bank.%t may be a branch of the issuing bank or a correspondent bank in the

beneficiary&s country. %t may also assume the role of confirming and3or

nominated bank. The advising bank simply advises the letter of credit without

any obligation on its part. owever$ the advising bank shall take reasonable

care to check the apparent authenticity of the credit that it advises.

;. Correspondent *ank. %t may also assume the role of confirming and 3ornominated bank depending upon the conditions of the credit.

7. %ei"*urse"ent Bank: The bank or to whom the bill will be drawn. %t ismentioned in the credit to make payments against stipulated documents

complying with the terms of the credit. %t may or may not be the issuing bank.

=. Con+ir"ing Bank:The bank that adds its confirmation to the credit and it is

done at re5uest of the issuing bank. The confirming bank may or may not be

the advising bank.

2.(. 4%C Types:General DC can be divided into two broad heads:

1. %evoca*e LC:A revocable letter of credit may be revoked3cancelled or modified

for any reason$ at any time by the issuing bank without notification. %t can be

cancelled without prior discussion or consent of the e7porter3beneficiary.

2. 5rrevoca*e LC: The irrevocable letter of credit may not be revoked or amended

without the agreement of the issuing bank$ the confirming bank$ and the

beneficiary. %t insures beneficiary that if the re5uired documents are presented andthe terms and conditions are complied with$ payment will be made.

2.*. -e+uire" "ocument for opening an 4C:

Current !eposit Account


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Bank Asia Ltd

o #BCC% membership Certificate Copy.

o '0C from lien Bank.

o Dist of ister Concern.

o

0ther Bank liability tatement. DCA#- D3C authori>ation form

%"( #orm.

Charge documents paper such as !( note$ GDCA


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Bank Asia Ltd

that very account. Then upon receipt of any D3C re5uest$ the following steps are

initiated:

i. 0pening a Current Account.

ii. D3C opening form is duly filled up and submitted along with thefollowing papers:

%mport registration certificate

Trade license

(roforma %nvoice

Ta7 identification certificate

Lat registration certificate

Association&s membership certificate

D3C and DCA form

%"( form

The submission of all these papers gets the proposal to the ne7t step.

3. Coect C5B %eport:

The bank would ask for C%B report. At this step a formatted C%B in5uiry form is dully

filled and sent to Bangladesh Bank. The term SC%B& refers to Credit %nformation

Bureau. This is the speciali>ed department of Bangladesh bank preserving all the data

and credit status of all the customers of all Banks related to Sadvance&. ere we must

remember that without having C%B clearance about the credit worthiness of our client$

we are not supposed to issue D3C or render any other credit facility to any of our

clients. pon receipt of a clean report from C%B$ we proceed to the ne7t step.

4. Coect Credit report:

Then the Bank collects the supplier&s credit report to know the credit worthiness of the

supplier. sually supplier&s credit report is asked for in case of indent and if the total

D3C value is more than B!T. /2$22$222.22 and in case of (erforma %nvoice of B!T.

8$22$222.22$ then C+ is re5uired.

. Arrange"ent o+ "argin and sette"ent "ode:

ere we usually negotiate with client for D3C margin and accordingly the client&s

deposits the margin amount of money. Another issue at this stage is to negotiate with

the customer on the retirement of the D3C$ i.e. how the customer will reimburse theD3C amount due. The customer may reimburse the payment in cash or this can be

managed by any loan facility to the favor of the client agreed by the bank. sually the

following loan arrangement is made by the commercial banks to facilitate the import

trade.

L!% (Loan Against !rust %eceived): This is a special type of loan

arrangement by the commercial banks to facilitate its clients to retire D3C and

clean goods. ere the client takes the loan by e7ecution of trust receipt and

make the payment on maturity usually from sales proceeds of the imported

goods. %n this process the goods remain under the possession of the client. L5- (Loan against 5"ported -ercandise):%n this process thepossession

as well as the ownership of the goods belongs to the bank. The client cleans a

+A#%A A,T+ ?2


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Bank Asia Ltd

portion of goods upon the agreement with the bank$ sales them and proceeds

the payment to the bank for the retirement of the goods and it continues. This

process results to less risk e7posure for the bank as compared to DT+.

;. reparation and Su*"ission o+ te roposa to ead ++ice:

pon the settlement of the margin as well as the mode of retirement$ the D3C moves to

the ne7t step. Based on all the information collected from the client$ the import

division prepares a formal D3C proposal and send it to the ead office with all the

supporting documents. sually a proposal contains the details of the applicant$ the

nature @ the strength of the business of the client$ capital structure$ particulars of the

proprietor or the directors etc. alongside the following documents in particular:

C%B status.

Business relation with the bank and the current liability position$ ifany.

Diabilities with other banks or financial institutions.

(articulars of D3C$ i.e. purpose$ 5uality$ name of the item$ value$

country of origin$ suppliers credit report$ port of shipment$ D3C

e7piry date$ landed cost$ market price etc..

(resent working capital structure

(articulars of proposed credit facility.

ecurity collateral and control over security.

+ecommendation.

Then head office will evaluate the proposal and upon due approval send the proposal

to the branch

7. L8C issue and trans"it:

0pen the D3C and transmit the D3C to the advising Bank or confirming bank


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Bank Asia Ltd

o Courier +eceipt.

o +ailway3Truck +eceipt


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Bank Asia Ltd

+A#%A A,T+ ?6


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Bank Asia Ltd

+A#%A A,T+

0pening D3C by %ssuing Bank

Transfer D3C to the Beneficiary&s Bank

+eceive import3shipping documents

from 'ominated3Collecting Bank of

Beneficiary.

Are the documents discrepantE

Dodgment of %mport Bills:

Cash3(A! 3DT+ A3CVVVVV!r. 30 A3C


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Bank Asia Ltd

.2.0. 39port Section%n case of e7port$ bank functions as advising Bank or 'ominated bank or collecting

bank. 7port section ensures the proper e7port proceeds to the e7porter. sually thee7porter may ask his importer or buyer to make payment by advance TT or D3C.

Generally proceeds come by D3C form.

The ma)or activities of e7port department is involved with the procedure of sending

goods to the local or foreign purchaser with the assurance of receiving proceeds and

collection of e7port proceeds in favor of the e7porter. %n short$ e7port procedure is )ust

the vice versa of the import procedure. %n addition to it$ e7port department of a bank

also process Back-to-Back D3C under the lien of "aster D3C.

'ow we would discuss the e7port activities of a bank under a real life e7ample.

$a"pe: Assume that "r. SP& is our client and his business is +"G manufacturing@ e7port. +ecently he has received a buying order from one of his foreign buyer of

! /22$222 and a purchase agreement took place between those two. ;e would now

illustrate our role as a bank in this dealing.

5ustration: The total procedure of this e7port can be se5uentially discussed as

follows$

/. Det us assume that "r. SP& has agreed to accept the payment for e7port via D3C.

Then he would ask his buyer to open D3C for aforesaid amount. Then the buyer

would re5uest his bank issue accordingly.

1. The buyer&s bank will open D3C upon the purchase agreement and send the D3C

copy to advising bank to advise our bank on this D3C.

6. The advising bank will advise on this D3C to our bank. ;e may also derive a copy

of the D3C directly from the buyer.

?. pon receipt of the D3C$ we will clarify each and every point of D3C and advise

our client regarding this D3C. Then our customer will go through the D3C and

arrange for necessary amendment.

8. pon receipt of D3C$ "r. SP& will initiate to start production and for that purpose$

definitely he would be in need of raw materials$ accessories and other supplies thatwould put him in necessity of working capital and here comes the bank to facilitate

the necessary finance. The bank allows the e7porter to open back to back D3C by

lien of the master D3C and supply re5uired cash to the supplier. By this BTB D3C$

"r. SP& will purchase re5uired supplies and will start production and on

completion of the production$ will go for the shipment to the importer.

. pon shipment of the goods$ "r. SP& will prepare all the D3C documents as per

D3C and place all these D3C documents to us to negotiate with the issuing bank for

e7port proceeds. sually e7port D3C re5uires the following documents$

#orwarding letter by the e7porter.

Bill of e7change.

+A#%A A,T+ ?8


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Bank Asia Ltd

hipping documents


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Bank Asia Ltd

+A#%A A,T+

Bank: +eceive DC from the issuing bank

through an Advising Bank or from e7porter

Certification of P( #ormby 7porter&s Bank

;ill the 7porter be allowed pre-

shipment facilitiesE

hipment of commodities by

7porter

+eceive the e7port3 shipping

documents from e7porter

Are the documents discrepantE

'egotiation the documents through#!BC3#!B(:

#!BC3#!B( A3CVVVV!r.

7porter A3cVVV.V.Cr.

"arks Bank&s Dien on 0riginal DC

(rovide Credit facility @ obtain necessary

securities: (acking CreditVVVVV!r.

7porter A3CVVVV.Cr.

es

crutiny of 7port !ocuments.

Ask e7porter to remove

discrepancies.

es

%nform %ssuing

Bank about

!iscrepancies

!iscrepancies

removedE

!oes it allow

'egotiationE

'o

Check whether the 'ostro A3C has been

credited or not.

'o

es

#orward the documents to DC

%ssuing Bank with reimbursement

instruction

2.0.2. 39port!roce"ures7porter: 0btaining e7port +egistration

Certificate


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Bank Asia Ltd

2.0.. Back to 0ack 4%C:This is a special D3C arrangement. pon receipt of any purchase order$ e7porter starts

production of that specific consignment. #or raw materials and other necessity of

production additional working capital and packing materials is re5uired. Then the

e7porter re5uests his bank to issue an D3C to procure all those necessities from home

or abroad$ that is called back to back D3C. Then BTB D3C is produced to the e7porter

in lien to the master D3C received from the importer. sually bank permits to open

BTB D3C amounting 89 of the master D3C invoice value at ma7imum and /29 for

packing credit. After production and shipment of the goods$ the e7porter gets the

proceeds of the master D3C and the bank ad)usts the BTB D3C with that. sually back-

to-back D3C is issued to be retired by the proceeds of the master D3C that is in

usance3deferred basis.

BackEtoEBack #oreign: ;hen back-to-back D3C is opened in a foreign countrysupplier it is called back to back foreign and is generally payable within /12 daysat

sight.

BackEtoEBack D#:;hen the bank is not in a position to support the amount of

back-to-back D3C$ they apply for loans to the Bangladesh Bank for back-to-back !#


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Bank Asia Ltd

2.0.#. 8egotiation of )ocuments:

oon after the shipment$ the e7porter should make arrangement for early submissionof the documents to the bank$ correctly prepared in conformity with the terms of the

creditI e7porter should remain in constant touch with the negotiating bank for early

negotiation of e7port bills. %f any minor mistake is detected or any document is found

missing$ the same should immediately be corrected or supplied for early settlement of

the matter. The bank negotiates the documents by any of the following two ways:

1. #oreign Docu"ents Bi urcase (#DB): 7port section provides bill

purchase and discountingfacility to e7porter before receipt of payments from

importer. Bank basically deals with purchase of bills of usually two types U local

bills es all documents. %f the documents are satisfactory and in order$ bank

purchase the documents up to 2 9 of the value on the basis of bank-customer

relationship. This is known as foreign documentary bill purchase


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Bank Asia Ltd

.2.c. 'oreign -emittance+emittance means sending of fund from one place to another place$ which may bewithin the country or between two countries. ;hen fund in transferred to or received

from foreign country it is called remittance. (urchases of foreign currencies constitute

inwards foreign remittance and sales of freely convertible foreign currencies constitute

outward foreign remittance.

o there are two types of #oreign +emittance-

/. #oreign inward remittance.

1. #oreign outward remittance

#oreign remittance section provides foreign remittance service to its customers.

sually it collects foreign remittance through %TT


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Bank Asia Ltd

c.#. Traveler;s C&e+ue 5TC6: The A! branch under itsforeign trade activities also issues TC for the travelers& who want to go abroad. But the

A! bank cannot issue TC to any walk-in-customer. ere for endorsement of dollar$

bank re5uires necessary papers as 0riginal (assport$ Lisa duly stamped$ Air Ticket$

duly filled up T3" #orm.

The A! bank should ensure the followings before issuing TC:

The intending client should be a client of the A! bank or should be

sufficiently well known to the bank.

The intending traveler is in possession of a confirmed air ticket for )ourney

to be undertaken.

The amount released should be endorsed on the passport and air ticket with

signature and the name of the A! branch.

%n each case of release of foreign e7change for travel abroad$ photocopies of

first si7 pages of the passport and the page recording endorsement of

foreign e7change and the photocopies of the pages of ticket showing name

of the passenger$ route and date of the )ourney and endorsement of foreigne7change along with relative T" #orm should be sent to Bangladesh Bank

along with report of the transaction in the usual monthly returns.

c.(. 'oreign currency Account:

1. %esident #oreign Currenc' Deposit (%#DC):+esidents of Bangladesh may

open the resident foreign currency deposit account with the foreign currency brought

in at the time of their return from abroad.

2. && %esident #oreign Currenc' Deposit Account (CD):This account

is opened by the 'on +esidents. Generally '+B&s


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Bank Asia Ltd

#. ConclusionHob +otation is one of the effective tools of uman +esources !ivision to make the

new employees effective and efficient at their banking )ob. As a fresh one$ % got some

preliminary knowledge about the different sections of Branch Banking at Agrabad

Branch. All the members were very cooperative and % got immense support to learn

how to move with the )ob.

Banking sector plays vital role for the economic development of a country. %t is

re5uired to ensure 5uality banking service for flourishing the economic sector and

enhancing the overall business and manufacturing environment of the country that

will ultimately accelerate the national growth wheel. %n recent times in Bangladesh

banking industry has been considered the most prospective$ compared to the other

service sectors$ for their 5uality service and transparency.

'ow a days$ a bank is not )ust selling services but we may define it as selling of

solution to the business community as a whole to the society basically solution for thefinance. o it is very important to ensure most efficient work force with innovative

ideals and proper technological back up to render such an important solution to the

society that will ensure sustainable growth of the economy.

Today&s business world is dynamic and ever changing. To cope up with all thesechanges and adopt with new scenario a group of skilled and talented word force is the

first re5uirement. Bank Asia has rightly focused on skill development of employee

and at the same time introducing technology in almost every step of its day-to-day

activities to insure prompt and 5uality service.

And we have to focus on the current competition level in the industry as in such asmall economy we have about 82 banks and the giant nationali>ed banks are operated

with private management. And this will make the competition more severe. This

severe competition can be only faced with learning process and adoption of latest

technology. This will help us to read the environment properly and ad)ust in the

changed environment.

Bank Asia$ started its )ourney in / for N A Better TomorrowO %ts friendly and

congenial environment$ dedication to service and ability to proved e5uality$ at low

cost$ with high efficiency has been able to develop a reputation in market. %f all the

efforts which were put forward in past$ can be continued again with renovation andincreased integrity then we can hope that it will not only be able to build a NBetter

+A#%A A,T+ 81


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Bank Asia Ltd

Tomorrow for itself Nbut also for the whole nation that will lead us to build a

developed and civili>ed nation.

#. -eferences

/. ome Articles about General Banking of Bangladesh %nstitute of Bank

"anagement

4. report body

Documents