7 habits

Personality & Character Ethics Character Ethics Foundation of success are things like

integrity, humility, fidelity, courage, justice, patience.

There are basic principles of effective living and one can experience true success and enduring happiness by integrating these principles into their basic character

Personality Ethics Focus more on personality Public image, attitude, behaviour,

communication skills etc.

Ethics – Personality and Character

Success is a function of personality, of public image, of attitudes and behaviors, skills and techniques, that lubricate the processes of human interaction.

Although image, techniques and skills can influence your outward success, the weight of real

effectiveness lies in good character

Success depends on things like integrity, humility, fidelity, temperance, courage, justice, patience, industry, simplicity and modesty.

Personality Ethic

Character Ethic

Power of Paradigm

Paradigm comes from a greek word.Means

model,theory,perception,assumption or frame of reference.

How we see the world?

We assume the way we see things is the way they are.

Paradigms are the source of our attitudes and behaviours.

Paradigm Shift Seeing and Being

Principle Centered Paradigm

Act as lighthouse.

Principles are natural laws that cannot be broken.

Principle of fairness, integrity and honesty, human dignity, potential

Universally applicable

Principles are fundamental guidelines for human conduct that are proven to have enduring, permanent value.

Principle of Growth and Change: step by step

The Way we see the problem is the problem.

HabitWe are what we repeatedly do

Excellence ,then ,is not an act ,but a habit-Aristotle

Knowledge What to, Why to

Skill How to

Desire Want to

KnowledgeKnowledge(what to, why to)

DesireDesire(want to)

SkillsSkills(how to)

HABITHABITSS

EFFECTIVE HABITSEFFECTIVE HABITS

The Maturity Continuum

EffectivenessP/PC Balance : The Principle of EffectivenessGoose and golden eggRelative /relationship

ProductionThe desired results produced

Production CapabilityMaintaining, preserving and enhancing the resources that produces the desired results

Three Kinds of Assets

Physical Assets

Financial Assets

Human Assets

Character & Personality

Although image, techniques and skills can influence your outward success, the weight of real effectiveness lies in good character.

Character & Competence

Character A person with high character exhibits integrity, maturity

and an Abundance Mentality.

Competence A person with high competence has knowledge and ability in a given area.

As people balance these two elements, they build their personal trustworthiness and their trust with others.

Character & Competence

Character Competence

JUDGEMENTJUDGEMENT

CHARACTER Integrity Maturity Abundance Mentality Interdependency

COMPETENCE Technical skills Qualifications Knowledge Experience

The Seven Habits of Highly Effective People

1. Be Proactive

2. Begin with the End in Mind

3. Put First things First

4. Think Win/Win

5. Seek First to Understand, Then to Be Understood

6. Synergize

7. Sharpen the Saw

Private Victory

Public Victory

Renewal

Habit One : Be ProactiveThe Habit of Personal Vision

Theories of Determinism

Reactive people blame their attitude and behavior on

things they think they cannot control. They respond

to stimulus, often attributing their behavior to three

determinants :

Genetic - Traits we inherited

Psychic - Our upbringing

Environmental - Our surroundings


ResponsibilityResponse + Ability

Effective people take responsibility of their own

actions.

Their behavior is a product of their own decisions.


Reactive BehaviorReactive people allow outside influences

(moods, feelings or circumstances) to control

their responses.

Stimulus Response


Proactive BehaviorProactive people use the margin of freedom to make choices that best apply their values. Their freedom

to choose expands as they wisely use the space

between stimulus and response.

Stimulus ResponseFreedom to

Choose Accordingto Values

PROACTIVE MODELPROACTIVE MODEL

StimulusStimulus ResponseResponseFreedomFreedom

totoChooseChoose

Self-Awareness

Self-Awareness

ImaginationImagination ConscienceConscience

IndependentWill

IndependentWill

BE PROACTIVEBE PROACTIVE

I can forgive, forget, and let go of past injustices

I’m aware that I’m responsible

I’m the creative force of my life

I choose my attitude, emotions, and moods

Reactive Proactive

There is nothing I can do

That’s just the way I am

He makes me so mad They wont allow that I have to do thatI mustIf only

Lets look for alternatives

I can choose a diff approach

I control my own feelings

I can create an effective presentation

I choose I prefer I will

Habit 1: Be Proactive (Principle of Personal Vision)

Where do you focus your time and energy?• Proactive people focus their efforts in the Circle of Influence. • Reactive people focus their efforts in the Circle of Concern.

Circle of Influence

Circle of ConcernProactive Focus Reactive Focus

Direct Control

Indirect Control

No Control


Characteristics of a Proactive Person

Respond according to values Accept responsibility for their

own behavior Focus on their Circle of Influence Makes and keeps commitments

and promises.

Habit Two Begin with the End in MindThe Habit of Personal Leadership

Mental Creation Precedes Physical Creation

To start with a clear understanding of your

destination.

Write your MISSION STATEMENT

Logotherapy

Choose a Life Center

Habit 2: Begin with an end in Mind(Principle of Personal Leadership)

Most endeavors that fail, fail with the first creation. Leadership is the first creation and Management is

the second creation. Management is doing things right but Leadership is

doing the right things.

Mental

Creation

Physical Creation

Peak Performers: They win because they visualize their victory

At The Centre

Whatever is at the centre of our life will be the source of our Security, Guidance, Wisdom and Power.

Alternative CentersSpouse CenterednessFamily CenterednessMoney Centeredness

Work Centeredness Possession Centeredness Pleasure Centeredness Friend/Enemy Centeredness. Religion Centeredness

A person’s center is a combination of these and/or other centers.

Define Leadership & ManagementLeadership deals with Direction

Management deals with Speed, Co-ordination, Logistics in moving in that direction

Habit ThreePut First things FirstThe Habit of Personal Management

ImportanceAn activity is importance if you

personally find it valuable, and if it contributes to your

mission values and high-priority goals.UrgencyAn activity is urgent if you or others feel

that it requires immediate attention.

. Crisis

. Pressing problems

. Deadline-driven projects, meetings, preparations

. Preparation

. Prevention

. Values clarification

. Planning

. Relationship building

. True re-creation

. Empowerment

. Interruptions, some phone calls

. Some mail, some reports

. Some meetings

. Many proximate,pressing matters

. Many popular activities

. Trivia, busywork

. Some phone calls

. Time wasters

. “Escape” activities

. Irrelevant mail

. Excessive TV

II IIII

IIIIII IVIV

UrgentUrgent Not UrgentNot UrgentIm

port

ant

Import

ant

Not

Import

ant

Not

Import

ant

Habit 3: Put First Things First (Principles of Personal Management)

√

x

P1s

x

• Effective Management is putting first things first• Urgent Matters are usually visible• Important Matters contribute to our mission• Effective People stay out of III & IV

Importance Vs. Urgency

The Habit of Personal Management

URGENTIM

PO

RT

AN

TNOT URGENT

NO

T I

MP

OR

TA

NT

Crises Management

Attach to Mission

Distractions Time

Wasters

The Time Quadrants Q 1, The Procrastinator

Often things just happen in life and we need to deal with them like being sick and not being able to work on an assignment until the last minute, however, we are often the cause of many of the Q1 headaches because we put off doing important things until the last minute and they then become urgent.

Too much life in Q1 = Stress, Burnout,

Mediocre Performance Group Exercise complete task on Group Exercise complete task on page 122-123. Are you a page 122-123. Are you a procrastinator?procrastinator?

Habit Three - Put First things FirstThe Habit of Personal Management

“Effective people have genuine Quadrant 1 crises and emergencies that require their immediate attention, but the number is

comparatively small. They keep P and PC in balance by focusing on the important, but not urgent,

activities of Quadrant II”

Quadrant 3. The Yes Man/Woman

The yes man/woman is often characterized by responding to other peoples every whim.

This quadrant is jam packed full of things that are very important to other people but not to you.

Results of spending too much time in Q3 = Reputation for being a pleaser, Lack

of discipline, Feeling like a doormat

How many of us fall into this category?

Quadrant 4.

The Slacker This is the category of waste and excess.

These activities are neither urgent or important.

Results of spending too much time in Q4 = Lack of responsibility,

Feelings of Guilt, Flakiness.


Quadrant 2. The Prioritizer

This is the category of things that are important but not urgent.

Q2 is the quadrant of excellence where things are done and organized before they become urgent and a stress in our lives.

Results of spending time living in Q2 = Control of your life,

Balance, High performance.


Quadrant 2 questions

What one thing could you do in your personal/professional life that would make a tremendous difference ?


Put First things First involves a six-step, QII processThat will help you act on the basis of importance. Importance, in the context of Put first things First, is defined By your mission statement and confirmed by your conscience.The six steps can be used in weekly planning or as often as needed.

Connect to Mission Review Roles Identify Goals

Organize Weekly Exercise Integrity Evaluate


Things which matter most must never be at the mercy of things which matter least.

The Key is not to prioritize your schedule but

to schedule your priorities.

Habits Four, Five & Six

These are the habits that lead to interdependent relationships. Habit Four : Think Win-winThe attitude of seeking solutions, so that every one can win.Do this by communicating. This is done by Habit Five

Habit Five : Seek first to understand, then to be understoodHabit Six : This is the habit of creative co-operation - SynergyThis happens when two sides in a dispute work together to come with a solution which is better than what either side initially proposed.

Habit Four – Think Win-WinThe Habit of Interpersonal Leadership

SIX PARADIGMS OF HUMAN INTERACTION

Win-Win Win-Lose Lose-Win

Lose-Lose Win Win-Win or No-Deal

Habit Four - Think Win-Win The Habit of Interpersonal Leadership

Win-Win : People who choose to win and make sure others also win - practice win-win. People with a win-win paradigm take time to search for solutions that will make them happy and simultaneously satisfy others.Characteristics•Seeks mutual benefit•Is cooperative, not competitive•Listens more, stays in communication longer, and communicates with •more courage.


Win-Lose : People with a win-lose mindset are concerned with themselves first and last. They want to win, and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven by comparison, competition, position, and power. Characteristics•Is very common scripting for most people•Is the authoritarian approach.•Uses position, power, credentials, possessions, or personality to get the “Win”.


Lose-Win : People who choose to lose and let others win show high consideration for others, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity. Characteristics•Voices no standards, no demands, no expectations of anyone else.•Is quick to please or appease.•Buries a lot of feelings.


Lose-Lose : People who have a lose-lose paradigm are low on courage and consideration. They envy and criticize others. They put themselves and others down. Characteristics•Is the mindset of a highly dependent person.•Is the same as a “no win” because nobody benefits.•Is a long-term result of a win-lose, lose-win, or win.


Win : People who hold a win paradigm think only of getting what they want. Although they don’t necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without sensitivity or awareness of others. Characteristics•Is self-centered.•Thinks “me first”.•Doesn’t really care if the other person wins or loses.•Has a Scarcity Mentality”.


Win-Win or No Deal : Win-Win or No Deal is the highest form of win-win. People who adopt this paradigm seek first for win-win. If they cannot find an acceptable solution, they agree to disagree agreeably.Characteristics•Allows each party to say no.•Is the most realistic at the beginning of a relationship or business deal.•Is the highest form of “Win”.


FOUR DIMENSIONS OF WIN-WIN

Character

Relationships

Agreements

Systems & Processes

Integrity,Maturity,Abundance Mentality

Trust, EBA

Mutual Commitment

Deep Understanding of Issues & Concerns


1 – Win-Win Character

Integrity – People of Integrity are true to their feelings, values and commitments.

Maturity – Mature people express their ideas and feelings with courage and with consideration for the ideas and feelings of others. Relationships

Abundance Mentality – People with an Abundance Mentality believe that there is plenty for everyone.


2 – Win-Win Relationships

Demonstrate consistent actions that convince people that they have a well-earnedreputation for honesty, integrity and loyalty. Their actions are consistent with their

behaviour, decisions and position.

Believe in the best of other people

Disclose – help others understand their positions, behavior and decisions.

Communicate clear expectations.

Seek other ideas and listen with empathy.

Are accurate, timely and honest in communication.

Treat people with respect and respond to others’ needs.

Focus on the positive, but provide constructive feedback on improvement areas.


3 – Win-Win Agreements

Elements of Win-Win Agreements

Desired Results : Clarify the end in mind, objectives and outcome.

Guidelines : Specify boundaries and deadlines for accomplishing the results.

Resources : List the human, financial, technical or organizational resources availablefor accomplishing the desired results.

Accountability : Identify the standards and methods of measurement for progress and accomplishment.

Consequences : Determine the result (s) of achieving or not achieving win-win.


4 – Win-Win Systems and Processes

You can best achieve win-win solutions with win-win systems and processes. But if Changing your systems to win-win feels overwhelming and out of reach, remember to work from the inside out. As you first develop a win-win character and then Win-Win

Agreements and relationships, you will expand your Circle of Influence and be Able to work on processes.

Habit 4: Think Win-Win (Principles of Interpersonal Leadership) Think Win-Win is a frame of mind that seeks mutual benefit in

all human interactions

Win-Win Is Win-Win Is Not

A courageous effort Always being “nice”

The best way to get to interdependent relationships

Always achievable

A philosophy of human interaction supported by an

Abundance Mentality

A manipulative effort

A character-based code for interactions

A personality-based thought pattern

Habit 5Seek First to Understand.

Being genuinely interested in seeking another person’s point of view whether or not you agree

Attitude of openness

Skill of empathetic listening

Helps search for mutually beneficial alternatives

Habit Five -Seek First to Understand, Then to Be Understood The Habit of Empathic Communication

Ignoring Making no effort to listenPretend ListeningMaking believe or giving the appearance you

are listeningSelective Listening Hearing only the parts of the conversation

that interest you.Attentive Listening Paying attention and focusing on what the

speaker says, and comparing that to your own experiences.

Empathic Listening Listening and responding with both the heartand mind to understand the speaker’s words, intent and feelings.

Habit 5: Seek First to Understand, then to be Understood(Principles of Empathic Communications) To interact effectively and to

influence, you need to understand first – Diagnosis must precede prescriptions

Effective people focus first on listening to understand and not on listening to reply.

Effective people listen with empathy unlike defective people who have no genuine desire or interest in anyone else but himself/herself.

In order to Win-Win, you need to first understand

7%

38%55%

Non-verbal

Sounds (How we say)

Words we use

The one who listens does the most work, not the one who speaks

Habit 5: Seek First to Understand, then to be Understood(Principles of Empathic Communications)

Repeat verbatim – just words not feelings Rephrase content – summarize meaning in your

own words Reflect feelings – capture feelings in your own

words Rephrase content and reflect feelings – express

both in your own words Discern – when empathy is not necessary or

appropriate

The key to listening is with the eyes and the heart

Habit Six – SynergizeThe Habit of Creative Cooperation

Synergy

The whole is greater than the sum of its parts.

Synergy takes place when two or more people produce more together than the sum of what they could have produces separately.

Habit Six - SynergizeThe Habit of Creative Cooperation

To Synergize is•Results-oriented, positive synergy

•Examining exploring, seeking diverse perspectives openly enough to alter or complete your paradigm

•Cooperating

•Having a mutually agreed-upon end in mind.

•Worth the effort and highly effective

•A process.

To Synergize is Not•A brainstorming free-for-all.

•Accepting others’ ideas as full truth.

•Win-lose competition.

•Group think (giving in to peer pressure).

•Always easy.

•Only a negotiation technique.

LEVELS OF COMMUNICATIONLEVELS OF COMMUNICATION

TRUSTTRUST

Synergistic (Win/Win)Synergistic (Win/Win)

COOPERATIONCOOPERATION

Respectful (Compromise)Respectful (Compromise)

Defensive (Win/Lose or Lose/Win)Defensive (Win/Lose or Lose/Win)

LowLow

HighHigh

LowLow HighHigh

Habit Six - SynergizeThe Habit of Creative Cooperation

Problem or

Opportunity

SynergizeHabits 4,5, & 6

The Actionand Process

Third Alternative

SYNERGY

The Result

Habit Six - Synergize The Habit of Creative Cooperation

Defensiveness Fear Fixation Ego

Anger Anxiety Jealousy


The essence of synergy is valuing the differences. Valuing the differencesdoes not imply that individuals approve of or agree with differences;however it does mean that people respect differences and view them

as opportunities for learning. The differing opinions of others and their viewpoints, perspectives, talents and gifts are valuable when seeking

solutions. These differences enable you to discover and produce thingstogether that you would much less likely discover and produce

individually. At what level do you value the differences ?


Tolerate

Accept

Value

Celebrate

Habit Seven - Sharpen the Saw The Habit of Renewal

Sharpen the Saw is a daily process of renewing for four dimensions of our nature : Physical, Mental, Spiritual and Social / Emotional.

These four dimensions sustain and increase our capacities and help us discipline our mind, body and spirit. This daily private victory is a

victory over self. Not only does the daily Private victory stimulate growth,but it also helps us to achieve the Public Victory. As we achieve these victories through renewal, we cultivate and nurture the other six habits.

Habit 7: Sharpen the Saw(Principles of Balanced Self-Renewal)

This is a daily process of renewing four dimensions of our nature

A Private Victory and is a victory over self

Quadrant II activity and hence a must– Physical – Exercise– Mental – Reading– Spiritual – Core Values and Mission

Statement– Social – Relationship with others

PHYSICALPHYSICALExercise, Nutrition,Stress Management

FOUR DIMENSIONS OF RENEWALFOUR DIMENSIONS OF RENEWAL

MENTALMENTALReading, Visualizing,

Planning, Writing

SOCIAL/EMOTIONALSOCIAL/EMOTIONALService, Empathy,

Synergy, Intrinsic Security

SPIRITUALSPIRITUALValue Clarification

& Commitment, Study& Meditation

Lose/WinLose/WinH

igh

Hig

hLo

wLo

w

Win/WinWin/Win

Lose/LoseLose/Lose Win/LoseWin/LoseCO

NS

IDER

ATIO

NC

ON

SID

ER

ATIO

N

LowLow HighHigh

COURAGECOURAGE

PARADIGM SHIFTSPARADIGM SHIFTS

A BREAK FROMTRADITIONAL WISDOM

A BREAK FROMTRADITIONAL WISDOM

TOWARD7 HABITS PRINCIPLES

TOWARD7 HABITS PRINCIPLES

Habit 1Habit 1 We are a product of our environment and upbringing.

Habit 2Habit 2 Society is the source of our values.

Habit 3Habit 3 Reactive to the tyranny of the urgent. Acted upon by the environment.

Habit 4Habit 4 Win-lose.One-sided benefit.

Habit 5Habit 5 Fight, flight, or compromise when faced with conflict.

Habit 6Habit 6 Differences are threats. Independence is the highest value. Unity means sameness.

Habit 7Habit 7 Entropy.Burnout on one track - typically work.

We are a product of our choices to our environment and upbringing.

Values are self-chosen and provide foundation for decision making. Values flow out of principles.Actions flow from that which is important.

Win-win.Mutual benefit.

Communication solves problems.

Differences are values and are opportunities for synergy.

Continuous self-renewal and self-improvement.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

HABIT 1HABIT 1

Be Proactive. Proactive people take responsibility for their own lives. They determine the agendas they will follow and choose their response to what happens around them.

Be Reactive. Reactive people don’t take responsibility for their own lives. They feel victimized, a product of circumstances, their past, and other people. They do not see as the creative force of their lives.

Begin with the End in Mind. These people use personal vision, correct principles, and their deep sense of personal meaning to accomplish tasks in a positive and effective way. They live life based on self-chosen values and are guided by their personal mission statement.

Begin with No End in Mind. These people lack personal vision and have not developed a deep sense of personal meaning and purpose. They have not paid the price to develop a mission statement and thus live life based on society’s values instead of self-chosen values.

HABIT 2HABIT 2



Put First Things First. These people

exercise discipline, and they plan and execute according to priorities. They also “walk their talk” and spend significant time in Quadrant II.

Put Second Things First. These people are crisis managers who are unable to stay focused on high-leverage tasks because of their preoccupation with circumstances, their past, or other people. They are caught up in the “thick of thin things” and are driven by the urgent.

HABIT 3HABIT 3



Think Win-Win.

These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence.

Think Win-Lose or Lose-Win. These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, resulting in a defensive mentality and adversarial feelings.

HABIT 4HABIT 4



Seek First to Understand, Then to Be Understood. Through perceptive observation and empathic listening, these non-judgmental people are intent on learning the needs, interests, and concerns of others. They are then able to courageously state their own needs and wants.

Seek First to Be Understood. These people put forth their point of view based solely on their auto-biography and motives, without attempting to understand others first. They blindly prescribe without first diagnosing the problem.

HABIT 5HABIT 5



Synergize. Effective people

know that the whole is greater than the sum of the parts. They value and benefit from differences in others, which results in creative cooperation and team-work.

Compromise, Fight, or Flight. Ineffective people believe the whole is less than the sum of the parts. They try to “clone” other people in their own image. Differences in others are looked upon as threats.

HABIT 6HABIT 6



Sharpen the Saw. Effective people are involved in self-renewal and self-improvement in the physical, mental, spiritual, and social-emotional areas, which enhance all areas off their life and nurture the other six habits.

Wear Out the Saw. Ineffective people fall back, lose their interest, and get disordered. They lack a program of self-renewal and self-improvement and eventually lose the cutting edge they once had.

HABIT 7HABIT 7



1. The principle of continuous learning, of self- reeducation - the discipline that drives us toward the values we believe in. Such constant learning is required in today’s world, in light of the fact that many of us can expect to work in up to five radically different fields before we retire.2. The principle of service, of giving oneself to others, of helping to facilitate other people’s work.

SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASEDSEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED

3. The principle of staying positive and optimistic, radiating positive energy - including avoiding the four emotional cancers (criticizing complaining, comparing, and competing).

4. The principle of affirmation of others - treating people as proactive individuals who have great potential.

5. The principle of balance - the ability to identify our various roles and to spend appropriate amounts of time in, and focus on, all the important roles and dimensions of our life. Success in one area of our life cannot compensate for neglect or failure in other areas of our life.

FOUR UNIQUE HUMAN ENDOWMENTSFOUR UNIQUE HUMAN ENDOWMENTS

1. 1. SSelf-Awarenesself-Awareness

We begin to become self-aware and explore the programs we are living out. We come to realize that we stand apart from our programming and can even examine it. We also realize that between stimulus and response, we have the freedom to choose. This self-awareness then leads to the ability to look at other unique endowments in our secret life.

Our conscience is our internal sense of right and wrong, our “moral nature.” It is the “greater harmonizer” and “balance wheel” of all the principles that govern our behavior. Our conscience gives us a sense of the degree to which our thoughts and actions are in harmony with our principles.

2. 2. CConscienceonscience


We can visit the power of the mind to create or to imagine that which does not exist now. In that imagination lie our faith and our hope for the future. We look at what is possible, what we can envision.

3. 3. PPower of Imaginationower of Imagination


Willpower refers to our determination, our resoluteness - our ability to act based solely on our self-awareness. We ask ourselves, “Am I really willing to the distance on my mission statement?” “Am I willing to walk my talk?” “Am I really willing to put first things first in spite of external distractions and pressures?” “Am I going to live a life of total integrity?”

4. 4. WWillpower or Independent Willillpower or Independent Will


Eighth Habit: From Effectiveness to Greatness

• The world, though, is a vastly changed place. • Being effective as individuals and organizations is no longer merely an option – survival in today's world requires it• For today’s knowledge worker era, we need additional habit for personal effectiveness• We need to reach beyond Effectiveness towards Fulfillment, Contribution and Greatness• We need to find our inner-voice and inspire others to find theirs (In other words, finding inner-voice is identifying the strengths, talents of the individual and work on it)

People who have found their voice require no management

7 habits

Documents

communication skills

outward success

things first4

personalitypublic image

true success

ethics personality

function of personality

principle of growth