Cisco 7800 Series IP Phone Training

CNS TelecommunicationsPHONE: 352-273-1234

Cisco 7821

2 Button Phone Buttons may be configured as combination of 1 Line

& 1 Speed Dial, Busy Lamp Field or Call Pickup Up to 2 lines

Cisco 7841

4 Button Phone Buttons may be configured as combination of

Lines, Speed Dials, Busy Lamp Fields or Call Pickups

Up to 4 lines

Cisco 7861

16 Button Phone Buttons may be configured as combination of Lines, Speed Dials, Busy Lamp Fields or Call Pickups Removable paper insert to update programmable buttons Up to 16 lines

LCD Display

Displays line appearances and speed dials Provides features such as date, time, calling

party name, calling party number, number dialed

Soft keys for added features Icons depicting call status

Phone Features

LIGHT ON HANDSET - Indicates message waiting and flashes when a call is incoming

NAVAGATION PAD/SELECT BUTTON Scrolls between calls Scrolls Through Contacts & Applications

VOLUME Controls ringer & incoming caller (auto save) Silences the ringer on an incoming call (press left side

once)

HEADSET – Built-in headset port (back of phone) – Headset Button MUTE - Only “mutes” your side of call (you can still hear caller) Note: when mute is on button will be lit SPEAKER – Toggles speakerphone on/off Note: When speaker is on button is lit

Feature Keys

Messages – Direct access to voice mail

Contacts – Opens/closes the Directories Menu IPhone Directory Personal Directory

NOTE: Calls can be placed from directories (must edit if off campus calls)

Applications – Opens/closes Applications Menu - access to call history, user preferences, phone settings & phone model

Information Call History– (set contrast) Preferences – (set ringtone & contrast) Accessories Phone Information Admin Settings

Phone Buttons

Hold/Resume – Places active call on hold – Resumes a held call

Programmable Feature ButtonLines appearance, Speed Dials, Busy Lamp Fields Call PickupsColor Indicators - Green/Steady - Active Call- Green/Flashing - Call on Hold

Red/Steady – Line in use – Red/Flashing – Remote Line on Hold Amber/Steady – DND active or logged in Hunt Group

Amber/Flashing – Incoming Call

Conference – Use to Create a conference call

Transfer - Use to transfer a call

SoftKey - Enabled SoftKey options shows up as icons on phone screen

Soft Keys Four soft keys that guide users through

call features and functions

On screen display changes based on

operation you are doing

Not all soft keys apply to our system

On Hook – Soft Keys 1-Redial

2-New Call – Press to get dial tone

3-Fwd All With phone on hook: Press key Dial number to which you want phone forwarded

(display will show ‘To XXXXX’) To remove, press Fwd Off once

4-Blank or More

Off Hook – Soft Keys First screen

1-Redial 2-Cancel 3-Fwd All 4-more (takes you to 2nd screen)

Second screen 1-Pick up 2-GPickup 3-Meet Me 4-more (takes you back to 1st screen)

On a Call – Soft Keys

First screen 1-Hold 2-Details 3-End Call 4-more

(takes you to 2nd screen)

Second screen 1-Transfer 2-Park 3-Conf 4-more (takes you

to 3rd screen)

Third screen 1-Select 2-Join 3-Blank 4-more (takes you

back to 1st screen)

Note: Soft Keys configuration may differ depending on what is programmed on user’s phone

On Hold – Soft Keys First screen

1-Resume 2-Details 3-New Call 4-more (takes you to 2nd screen)

Second screen 1-Select 2-Join 3-blank 4-more (takes you to 1st screen)

PHONE SCREEN ICONS

ll Call on hold/Resume Call

Off -Hook

On-hook

Connected Call

Shared lines in Use

Incoming Call

Missed call

Received Call

Speed Dial Line

Call Functions

This overview will show how to:

ANSWER A CALLANSWER A CALL TOGGLE BETWEEN CALLSTOGGLE BETWEEN CALLSTRANSFER A CALL TRANSFER A CALL CONFERENCE CALLSCONFERENCE CALLS

ANSWER A CALLANSWER A CALL

There are several ways to answer a call Pick up receiver Press speaker button Press Answer soft key If you are using a headset, you must

press Answer soft key Press line button

ANSWER WHILE ON EXISTING CALL ANSWER WHILE ON EXISTING CALL (Toggle)(Toggle)

Press the blinking line button when you are on a call and another call comes in

No need to put first call on Hold (the phone will do it for you) The call you are on Caller Id shows steady The call on hold will show the blinking line button & Call 2 of 2

at top of screen If you need to put the 2nd call on hold - Press the hold soft key or

hold button – top of screen will show call 2 of 2 To see both calls on hold press the blinking line button

You can toggle between calls with the (up/down) Navigation Button

or Press the Swap Soft Key To select the call you want back – Press Resume soft key Press EndCall soft key when you want to hang up from the call

you’re on Press Resume to Retrieve the other call

CALL TRANSFERCALL TRANSFER

To transfer a call from your line to another line

Press button or Transfer soft key Dial number

If you wish to announce the call, stay on the line. If no answer or call is rejected, press End Call

then Resume.

Press button or Transfer soft key Example to direct transfer to 392-1234

Press Dial 21234 Press

CONFERENCE CALLSCONFERENCE CALLS Dial number (or from existing call) Press more then Conference Button or

Conf soft key – Dial second number – it answers

Press Button or Conf soft key Press more then Button or Conf soft key –

Dial third number - it answers Press or Conf soft key Repeat these steps – you may add up to 5

people

Questions?

More info: http://telecom.cns.ufl.edu/

Phone: 352-273-1234

Thanks for your attendance !

Created by: Rosa Jacksonjrwilk@ufl.eduLast updated: 07/31/2014