abbeygate welcome pack

8/4/2019 Abbeygate Welcome Pack

http://slidepdf.com/reader/full/abbeygate-welcome-pack 1/19

ACCOMMODATION

GUIDE

2010 / 1 1



WelcomeWelcome to your new home for this academic year!

We’ll do our very best to ensure that you have a fantastic stay with

ushereatAbbeygate.

This pack isaimed tohelpyou settle in that bit easier so be sureto

check it out – thengoandexplore!☺

Contents

Section 1 Your Home

Section 2 City Guide

Section 3 Moving In

Section 4 Things To Do

Section 5 FAQs

Section 6 Keep It Green

Section 7 Housekeeping

Section 8 Safety & Security

Section 9 Your Neighbours

Section 10 Moving Out

Section 11 Tips for New Students

Section 12 Useful Contacts

Section 13 Summary of Charges



Your homeWeshouldstart with thebasics....

Your new address

Belowyou’ll find thepostal addresstopasson to familyand friends

(Your room number)

Abbeygate

Victoria Road

Chester CH2 2AX

The Management Team

Karen Hemstalk is your AccommodationManager. Youcancontact

her on 01244 399415.

Speak to Karen if you have any questions regarding your room in

general.

The office is open from 9am-12.30pm and 2.30pm until 5.30pm,

Monday to Friday.

If you have a more urgent problem(and we mean urgent!) you can

contact one of your Senior Student Wardens 24/7 on 07787

290830. There is always someone available if you have an

emergency.

Speak to

Karen if

you have a

query

about your

room



If this city is new to you, you must be looking forward to getting out

thereand exploring – it’s the best way find out what’son offer. We’ll

giveyou aheadstart though– belowisamapshowing some of the

moreimportant locationstobeawareof

City Guide

Train Station

Pharmacy

University

Shopping

Centre

Spend a

whole day

walking

around to

find out

where

everything

is

Coach Station



Moving InWhenyou arrive at your accommodation, pleasereport to reception

whereyouwill completeyour checkinand receiveyour keys.

There is limited parking on site for pick up and drop off. There is

further parking in a pay and display car park opposite the site

however.

Your Key Fob

All residents at Abbeygate will be issued with key fobs which not

only give you access to the building and your room, but are also

used to activate power and lights in your room in an effort to save

energy.

Look after it!

Alwayslockyour roomwhenyou leave, keepyour fobwithyouat all

timesand DO NOT giveyour fob toanyoneelse.

If your fob is damaged we will issue you with a new one free of charge. If you loseyour fob, youwill becharged£25 toreplace it

Keep your

Key Fob

with you at

all times



Moving InSmoking

Abbeygate is a strictly NO SMOKING building. Ask your

Accommodation Manager for designated smoking areas where

cigarettebinshavebeenprovided.

TV License

It is your responsibility to arrange your own television license

whether it is for a shared TV in your communal area or your own

televisionin yourbedroom. Student Accommodationsuchasours is

checked by the authorities to ensure everyone has a license

registeredto thisaddress. For detailsgotowww.tvlicensing.co.uk

Parking

It’s not a great idea to bring a car with you to university. Apart from

theextracost of running it, we have limitedparkingof our ownhere.

If you do require a parking space – and we have one available for

you– the cost is £500 for theyear. Pleasecontact the Management

Suitetoarrange.

Laundry

TheLaundryroomhas coin-operated washing machinesanddryers

for communal use. Follow the instructions and try to avoid

squeezing too much in – any damage to your clothing is your

responsibility....

Mail

This will be delivered directly to your mailbox. These are located in

the lobby areas of Block A, B&C. Bulkier items suchas parcelswillbe delivered to Reception. If you have had a parcel delivered, you

will need tosignfor it sobringsomeID.

Expressly Forbidden Items

Drugs

Petsof any form

Weapons & dangerous implements (including: Pellet (BB) and air

activated weapons, crossbows & longbows, catapults, non-domestic

knives).

No

smoking

within thebuilding

please



Things to doThere is plenty to do in Chester and the surrounding area. You

shouldn’t struggleto findentertainment here! Youcould:

Visit the famous Chester Races – a 2 day Racing Festival takes

placeon10th &11th September2010

Cyclearound theOldWallsof theCity

Take a Historical Tour of Chester to learn about its long and

eventful past

Join a Ghost Hunter Tour – the place is old, there werebound to

bespooks!

Hit theshops!

Enjoy all that Northgate Arena leisure complex has to offer. It’s

only over the road and has a swimming pool, sports hall,

gymnasiumandsauna

Visit themany museums, theatresandgalleries

Enjoy thevibrantnightlife

Visit nearby Liverpool of Manchester for a metropolitan day or

night out

Rural Wales is only a few miles to the West......get your walking

bootson!Get

dressed upand hit the

Races!



FAQsWe've made you lovely lot a list of frequently asked

questions...becausethere really isnofunnier wayto learnnewstuff.

Enjoy.

Q – Dear Abbeygate. I have recently moved in and love my

Studio! However...I think my hob isn't working...every time I

turn the dial to ‘3’ nothing happens! I can't feel any heat at all!

Help!

A–First of all please make surethat the red fuseswitch just above

the hob is switch on. In order to prevent you accidently turning on

thehob, it must be reset and activated whenyou wish touse it. You

can do this by pressing the reset button just by the fuse switch. A

red active light should appear and your hob is ready to use. Turn

the dial to the selected heat source (1,2,3 etc). A red light should

appear onyour hobandbegin toheat upsobecareful! Sorted!

Q – Dear Abbeygate. My window won't open properly. What's

wrong with it?

A–The windows have been locked so they only open at a tilt. Thisis to prevent hordes of undergraduates accidentally falling out of

their windows onto the unsuspecting passers by below. Trust us –

it's for your ownsafety!

Q – Dear Abbeygate. I’m in darkness and have no power or

ligh t in my flat, what do I do!!

A– All our rooms arepowered using energy saversso that you are

doing your part on saving the environment! In order to activate the

power inyour room, please make sure that your fob isplaced in theenergysaver properlyAND that the light switch isswitchedon!

Q – Dear Abbeygate. Last night my ceiling caved in, my oven

exploded and my shower collapsed on me. Am I doing

anything wrong?

A– Please fill out a maintenance request form URGENTLY!!!!

Thanks :-)

Frequently Asked Questions



Keep it green

Here at Fresh Student Living, we like to promote sustainable

living. With a little consideration fromall of us, we can help reduce

our ‘footprint’on theenvironment.

Wetry todo thisby:

Rewardingstudents whousetheleastelectricity

Holding‘Power Down’events

Providingrecycling facilitiesforall our tenants

Reducingpaperwork as faraspossible

Why join in?

What we do as individuals can make a real impact on the UK’s

greenhouse gas emissions, as a significant proportion comes from

our everyday activities. If everyone takes steps to saveenergy, the

combinedeffectwill makearealdifference



Housekeeping

Your Room

At Fresh Student Living, we ask you to do your best to keep your

apartment in the condition you found it in - for your wellbeing, for

your flatmatesand for thosewhomove inafter you.

Trytomakethisanongoinghabit rather thana ‘panic tidy’ everyfew

months as we will periodically come over to inspect your room/flat

and we ask that you arepresent if at all possible. The same applies

tocommunal areas.

If everything is being treated as it should be, everyone is happy.

However, if the condition of some items is lessthan satisfactory, we

will need to arrange a further inspection and this may carry an

administrationcharge.

Before you move in and when you move out, we will arrange to

inspect your room. This is toensurethat it is ingreat condition for

you to take possession of and, when you leave, that it is just as

good for thenext resident.

Shouldwe findany damage in your room/flat/communal space you

are l ikely to incur a charge for the repair/replacement in

accordance with the schedule of prices provided with your Tenancy

Agreement.

Your overall level of care and tidiness may also have a bearing on

whether we extend your tenancy with us. If you treat your new

homewithrespect, thereshouldbenoproblemat all!

Please do not remove any of the furniture from your room. Pleasealso refrain from using sticky tape, drawing pins or blu-tac on the

walls– thepinboardprovided isaprettygoodsize!

Don’t pour

cooking oil

down the

sink!

Wait until it

is cold, putit in a

container

and then in

the bin

TIP



Safety & Security

We want you to feel secure and relaxed throughout your stay with

us and would like to point out a few little habits which will help to

ensureyourpersonal safety:

Keep the Main Entrance doors closed at all times – avoid

propping themopen forany reason

Keep your key with you at all times and do not give it toanyone

else

Watchout for strangers– if youseesomeoneyoudon’t recogniseandsuspect they shouldnot be in thebuilding, askthem!

Remember to lock your door whenever you go out and make

sure your bedroom door is closed at all times, even when you are

just makingdinner or visitingfriendselsewherein thebuilding.

Report anything suspicious to the accommodationmanager or

security staff

If your room is at ground level, make sure your window is

securely closed whenever yougoout

If something is stolen fromyour room and any of the advice above

has not been followed, your insurance may not cover your loss. So

take responsibility for your possessions and make sure you do not

leave anything behind at the end of your contract. We cannot be

held responsible for any items thatgomissingoraredamaged.

Your Accommodation Manager will deal with all enquiries, concerns

or security issues between 8.30-17.00. Outside of these hours,

EMERGENCY CALLS ONLY should be made to your Senior Student Wardens on

Please

don’t prop

the Main

Doors openfor anyone



Your Neighbours

Our main aim is for all our Fresh Student Living sites to be clean,

safe and attractive places to live with a friendly and relaxed

atmosphere.

We’d like your roomtobe morethan just a place tostay inbetween

lectures and parties but we at least ask that you act responsibly

duringyourstay.

We understand that socialising, partying and staying up late is all

part of being a student and we certainly don’t see ourselves as

party-poopers – far fromit. But we must insist on a basic level of

behaviour that includesa fewvery important rulesof conduct:

No smoking anywhere in the building – including the courtyard

area

No drugs – the law is the lawand there is no exception whilst at

university! Azero-tolerancepolicyis inplace. Besides,why riskyour

placeatuni andpotentiallyyour chosencareer?

Please keep the noise down early in the morning and late in the

evening. Some of our tenants like to revise! Or more likely, they

need to catch up on much needed sleep. Any persistent disruptive

noisewill be reported to Environmental Health and could result in a

prosecution

Ball Games arenotpermittedanywhere in thebuilding

Occasional Overnight Guests are usually permitted but we ask

that they do not stay for more than 3 consecutive nights and that

you advise the accommodation manager beforehand. Your visitorsshould follow the same house rules as everyone else and any

misbehaviour on their part will be your responsibility. Any visitors

arrivingunannouncedwill notbepermittedintothebuildingsomake

sureyou’reherewhen they turnup!



Moving OutWe very much hope that you enjoy living with us but there are a

variety of reasons that may see you need/want to leave your room

before the end of you tenancy. If you are considering different

accommodationoptions, herearea fewpointsworthconsidering:

Moving Out at the End of your Tenancy

You will need to book and attend a check out inspection with a

member of the Fresh Student Living staff and sign a copy of the

inspection report. If you fail toattend the inspection it may influence

your ability to challenge any charges levied against you as a result

ofdamageordisposal of refuseandabandoned items.

Moving Out before the end of your Contract

You are obliged to find an appropriate replacement to move into

your room.

Both parties must complete relevant paperwork

Your replacement must pay a booking fee and sign a TenancyAgreement

You are liable for a £50 administration charge

Transferring into another vacant room

You will need to complete the appropriate paperwork and sign a

newTenancy Agreement. There is a £50 charge for administration

costs.

Swapping Rooms with another student

Both students will need to complete new paperwork, sign new

contractsand bothof youwill have topay the£50charge.

Moving Out Procedure

All keys must be returned to Reception and you must sign them

backin.

Pleaseensureyour roomis clear of all your possessions beforeyouleave.

If you want

to move out

before the

end of your

contract

you’l l need

to find a

replacement

tenant



Tips for new

Voucher Codes

Stick ‘voucher codes’ into Google and you’ll discover a whole world

of discounts, tokens, vouchers and offers that will help you save

bucket loads of valuablecash; fromeatingout toclothesshopping–

you’ll get hooked!

Social Supermarket Sense

Try to do your grocery shopping as a group. You’ll save money by

buying items in bulk, cooking meals for each other and benefiting

fromall those2 for 1offers

Friendly Freshers

Take the opportunity to swap notes with people you meet in

Freshers’ Week.Youareall in thesameboat andyou’ll besurprised

at thehintsand tipsyouget fromothers.

Keep Healthy

Unfortunately, the phenomenon known as ‘Freshers’ Flu’ is alive

and well. When hundreds of friendly people fromacrossthe country(& the World!!) come together in such close proximity, it isn’t any

wonder that illnessesspreadquickly.

Try to eat healthily and take some vitamins if you can. It all helps -

and maybe after a week or so your social calendar will be less

intense...............pah!!!!☺

Vouchers

are your

new best

friends!

Students



Useful Contacts

Late Night Pharmacy

Royal House Co-Operative

Pharmacy

12 Upper Northgate Street

Chester

01244 379268

Doctors

The Garden Lane Medical Centre,

19 Garden Lane

Chester

CH1 4EN

01244 346677

Dr R. M. Davies

Northgate Avenue

Chester CH2 2DX

01244 381418

Nearest Library

Chester Cathedral Library

Northgate Street

City Centre,

Chester CH1 2HQ

Sexual Health Clinic

GUM Clinic

Liverpool Road

Chester

CH2 1UL

Citizens Advice Bureau

Folliott House,

53 Northgate St,

Chester,

Cheshire,

CH1 2HQ



Summary

A list of standard charges is provided along with you Tenancy

Agreement. Thesecharges relate to the cost to replaceitems within

the building as a result of damage caused directly by you or by

through lackof duecareandattention.

TIP

ofCharges

£10Clean the

curtains

£100Double

Mattress

£40Bar Stool£300

Wood-effect Vinyl

£100Desktop

£50Bookshelves

All of our rooms are in excellent condition but we accept that there

will be usual wear and tear that comes with life in general and we

will not beunreasonable in our assessment of condition. It cansoon

addup though–sotreat it withrespect!



SCALE OF CHARGES

TO BE APPLIED EITHER DURING OR AT THE END

OF THE TENANCY

ITEM COST

Replace Mattress Single £50/Double £100

Repair/Replace Bed Single £100/Double £150

Clean Curtains £10

Repair/Replace Wardrobe £120

Replace Curtains/Blinds £35 ‐ £80 depending on size

Clean Bedroom Carpet £70

Replace Bedroom Carpet £300

Replace Door Lock £85

Replace Bedside Cabinet £50

Replace Under bed Drawers £85 each

Replace Intercom Phone £110

Replace Room Telephone Handset £125

Clean Corridor Carpet £50

Replace Corridor Carpet £300

Replace Kitchen Vinyl £300

Redecorate Bedroom £100

Redecorate Corridor £100

Redecorate Kitchen £150

Replace drawer or shelf in refrigerator or freezer £25 each

Replace Microwave £75

Replace Kitchen Bin £10

Replace Vacuum Cleaner £120

Replace Cooker £275

Replace Kitchen Table £120

Replace Kitchen Chair £25

Replace

Living

Area

Chair

£60

Clean Dining/Lounge/Operator Chair £10

Replace Work Top Up to £300

Replace Fridge/Freezer £350

Replace Fire Blanket £20

Replace Fire Extinguisher £20

Replacement Key £25

Replacement Po Box Key £10

Replacement Car Park Gate Remote Control £60

Replacement Fob £10

Replacement Bedroom Chair £40

Replacement Pin Board £30



Replacement Book Shelves £50

Replace Desk Top £75

Replace Shower Curtain £15

Replace Bathroom Mirror £20

Replace Glass Shelf in Bathroom £20

Replace Shaver Light £30

Replace Toilet Seat £20

Replace Shower Tray £250

Replace Internet Cable Connection £15

Replace Door £200

Repair Electrical Switch or Socket £30

Clean En‐Suite at the end of tenancy, if not up to

standard

£20

Clean Bedroom at end of tenancy if not up to standard £20

Clean

Kitchen

at

the

end

of

tenancy

if

not

up

to

standard

£50

Disposal of items left in room £10

Disposal of items left in kitchen £10

Disposal of refuse £10

At the end of your stay, your room will be inspected by a member of the Management Team.

If there are any items of damage or issues regarding the cleanliness of the room and shared

areas, you will be advised and invited to put the matter right. If this is not done, you will be

advised and the costs will be charged to you.

The charges will take into account the following:

Damages/Cleaning

to

Room‐

Individual

will

be

charged

for

the

full

amount

Damages/Cleaning to Flat ‐ Charges divided between all residents of the flat*

Damages/Cleaning to Block ‐ Charges divided between all residents in block*

Damages/Cleaning to Development – Charges divided between all residents in development*



Rebooking

If you’ve enjoyed your stay with us this year, why not come

back again next year?

You’ ll need to register your interest ear ly to avoid

disappointment. Next year’s hopefuls will be knocking on our

door before Christmas.

Don’t forget, if you meet people on your course in need of

somewhere to stay, we may have room for them here......

You’l l receive a £50 referral fee if we have a room for them and

they decide to move in.

You’ll even get £50 if you refer a friend successfully to a room

at any of our locations across the UK. These include:

Kingston Upon Thames

Ipswich

Loughborough

Wolverhampton

SheffieldChester

Bangor

Liverpool

Newcastle

Thanks for taking the time to read through this Guide. If you

have any further questions, please do not hesitate to contactyour Accommodation Manager.

- Fresh Management Team

abbeygate welcome pack

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