administrators task list
TRANSCRIPT
7/31/2019 Administrators Task List
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LogOn Technologies 1 of 14 v1.02.050703 - draft
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Administrative Checklist
The tasks listed here are basic steps that should be carried out on a periodicbasis to maintain the network. By no means is this a complete or exhaustivelist of all duties involved in maintaining a network!
Although the majority of tasks described in this document are focused onMicrosoft based networks, it’s possible to apply the basic principles to otherplatforms. Many of the tasks within this document can be automated.Please refer to the vendor or contact LogOn Technologies to initiate a servicevisit to discuss such options.
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***************************LogOn Technologies is not responsible for any omissions of data/information and/oradverse affects encountered by the use of information within this document nor the use of any information contained within the LogOn Technologies web site athttp://www.logontek.com.
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Table of Contents
Reference Table..................................................................................................................................... 3
NOTES....................................................................................................................................................... 3
Recommended Network Documentation ....................................................................................... 3
One-Time Administration Tasks ....................................................................................................... 3
Electronic Notification Subscriptions........................................................................................... 3
Daily Administration Tasks ................................................................................................................ 3
Change Backup Tape ....................................................................................................................... 3
Weekly Administration Tasks ............................................................................................................ 3
Reboot NT Servers............................................................................................................................ 3
Clean Backup Tape Drive/s............................................................................................................ 3
Weekly Administration Tasks (continued) .................................................................................... 3
Check Server Event Logs for Errors ............................................................................................ 3
Exchange Server Basic Information Store Size Limitation/Management........................ 3Weekly Administration Tasks (continued) .................................................................................... 3
Workstation/Server Updates ......................................................................................................... 3
Semi-Weekly Administration Tasks................................................................................................. 3
Ensure Anti-Virus Definitions Up-To-Date................................................................................. 3
Workstation/Server File System Optimization......................................................................... 3
Monthly Administration Tasks........................................................................................................... 3
Check Hard Drive Space Usage on Servers.............................................................................. 3
Initiate/Schedule Network Wide Anti-Virus “Sweeps”/Scans ............................................. 3
Quarterly Administration Tasks........................................................................................................ 3Backup Integrity Test ...................................................................................................................... 3
Perform Hardware Preventative Maintenance on All Computer Hardware ..................... 3
Quarterly Administration Tasks (continued) ................................................................................ 3
Security Scans ................................................................................................................................... 3
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Reference Table
This document is organized in the following manner:
- Frequency of task. This dictates how often the tasks within the corresponding sections are tobe carried out.
- Task title. This specifies the target task. - Task table. This table is used to manage and track progress for the corresponding task.
o Description of Task: Provides the reader with a brief description of the task and itssignificance.
o Responsible Party: Provides a Primary and Secondary designation for responsibleparties. If the Primary is absent or unable to perform the task it is the responsibility of the Secondary Party to ensure the task is done as scheduled.
- The final column is used as a checklist. Depending on the designated frequency for a particulartask you will see a number of blocks that can be used as a check list to ensure tasks are donewhen necessary. You may use this area to communicate when a task was done by placing yourinitials with the date in the appropriate box.
- Notes/Comments: This area is used as a placeholder for notes. You may write down notes asyou see fit.
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Notes/Comments: This area is used as a placeholder for notes. You may write down notes as you
see fit.
NOTES
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- Disaster Recovery Plan
- Acceptable Usage Policy/Workstation Usage Guidelines
- Acceptable Use Policy for E-Mail
- Acceptable Use Policy for Web Access
- Remote Access Policy
- Acceptable Usage Policy for Computer/Network Resources
- Network Security Policy & Response Plan
- Emergency Escalation Procedures (Security Violations, User Problem
Escalation, etc.)
- Network Topology Diagram- Protocol Topology Document
- Systems Inventory Document
- Third Party Vendor Manual (holds contact info., services offered, etc.)
Recommended Network Documentation
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Electronic Notification Subscriptions
The Network Administrator is not necessarily a person with extensive computer experience/knowledge. Many times
someone in the organization is assigned the secondary role of the Network Administrator or Coordinator. It’s the
responsibility of this individual to either outsource the maintenance of the network or educate themselves. Electronic
notification subscriptions have become a very useful way of keeping up with the latest issues for your network. Bysubscribing to mailing lists you can be notified automatically via e-mail of potential threats and/or issues relating to the
software/hardware on your network. Mailing lists are managed by vendors and provide end-users/clients with
notifications ranging from the release of a new driver for a specific device on your network to high profile virus alerts that
could potentially hinder or paralyze operations for your organization.
The following is a brief list of suggested mailing lists:
-
Operating System security and update alerts (i.e., Microsoft, Novell, Redhat, IBM, etc.)- Antivirus security and update alerts (i.e., Symantec/Norton, Computer Associates, Network Associates, Trend
Micro, etc.) - Critical Application security and update alerts (i.e., ArcServe, BackupExec, Exchange Server, SQL Server, etc.) - Critical hardware security and update alerts (i.e., BIOS releases, driver updates, etc)
Since each organization is different it’s up to the assigned Network Administrator to determine which mailing lists to
subscribe to. One can accomplish this by either contacting the developer’s and/or manufacturer’s of the products on your
network or by contacting LogOn Technologies to initiate a service request and have a consultant provide assistance.
__________________________________________________________________________
One-Time Administration Tasks
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Change Backup Tape
Description of Task Responsible Party Daily (checklist)
PRIMARY To ensure the successful dailybackup of the network’s data
the responsible party mustchange out tapes at the backup
server on a daily basis and logthis event. Furthermore, the
responsible party must checkthe backup logs to ensure that
significant errors are notoverlooked. Please refer to the
documentation for your backup
solution on how to managebackups and logs or contactLogOn Technologies to
initiate a service visit for thistask.
SECONDARY
NOTES/COMMENTS
Daily Administration Tasks
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Reboot NT Servers
Description of Task Responsible Party Weekly (checklist)
PRIMARY To reduce the amount of issueson a server related to memory
leaks it’s highly advisable toreboot NT/Win2k/Win2k3
servers on a weekly basis.Procedures on how to properly
power cycle your equipmentcan be obtained from the
developer’s web site,documentation or by contacting
LogOn Technologies to
initiate a service visit for thistask. SECONDARY
NOTES/COMMENTS
Clean Backup Tape Drive/s
Description of Task Responsible Party Weekly (checklist)
PRIMARY Many of the problemsencountered by tape drive
backup devices are due to lackof cleaning. Depending on the
environment tape drives haveto be cleaned regularly. Many
tape cleaning cartridges comewith a 52 week logging
checklist which infers that thetape device should be cleaned
on a weekly basis. Procedureson how to properly clean your
tape drive/s equipment can beobtained from the
manufacturer’s web site,
documentation or by contactingLogOn Technologies to
initiate a service visit for thistask.
SECONDARY
NOTES/COMMENTS
Weekly Administration Tasks
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Check Server Event Logs for Errors
Description of Task Responsible Party Weekly (checklist)
PRIMARY To ensure the integrity of thenetwork servers it is imperative
that the Event Logs bemonitored. See the web site
for the developer of youroperating system for more
information on how to checkand manage the event logs on
your systems or contact LogOnTechnologies to request
service for this task.
SECONDARY
NOTES/COMMENTS
Exchange Server Basic Information Store Size Limitation/Management
Description of Task Responsible Party Weekly (checklist)
PRIMARY Exchange Server 5.5 & 2000Standard Edition have a file
size limitation on the maindatabase file called the
Information Store. This iswhere all e-mail resides. Once
this file size limit is reachedExchange ceases to function
until free space is recovered.Exchange Server has utilities
that allow you to defragmentthe database and recover
unused free space. Please referto Microsoft’s web site for more
information on how to check
and manage the InformationStore file size on your system/s
or contact LogOnTechnologies to request
service for this task.
SECONDARY
NOTES/COMMENTS
Weekly Administration Tasks (continued)
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Workstation/Server Updates
Description of Task Responsible Party Weekly (checklist)
PRIMARY To ensure all systems(workstations/server/s) are free
of bugs and protected from thelatest virus threat it is
imperative that theadministrator ensures the
operating system and all criticalapplications are up-to-date with
the latest service packs andsecurity patches. To find out
more information on how to
accomplish this task pleaserefer to the web site for thedeveloper of the software
product you are wanting toupdate or contact LogOn
Technologies to initiate aservice visit for this task.
NOTE: Make sure youcompletely understand the
patches/updates that are beingapplied. Sometimes the
application of suchupdates/patches may cause
additional problems. Thisnotice applies especially to
driver updates. **PLEASE
PERFORM A FULL BACKUPPRIOR TO APPLYING ANYUPDATES!!!
SECONDARY
NOTES/COMMENTS
Weekly Administration Tasks (continued)
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Ensure Anti-Virus Definitions Up-To-Date
Description of Task Responsible Party Semi-Weekly (checklist)
PRIMARY To ensure your network isprotected from the latest virus
threat it’s important to checkthe AntiVirus Server and spot
check a couple of systems onthe network and guarantee
virus definitions are beingpropagated. For more
information on how to managevirus definitions on your
network please refer to the
documentation for yourantivirus solution, check theweb site of the antivirus
developer, or contact LogOnTechnologies to initiate a
service visit for this task.
SECONDARY
NOTES/COMMENTS
Workstation/Server File System Optimization
Description of Task Responsible Party Semi-Weekly (checklist)
PRIMARY To ensure the integrity andcontinued optimized
performance of the file systemon all workstations and servers
it is imperative to have boththe Scandisk and
Defragmentation utilities run onall systems on a weekly basis.
This task can be run manuallywith native tools on many
systems or you may contact aLogOn Technologies
representative forrecommendations on third
party utilities that automate theprocess. For more information
please refer to the web site forthe developer of your operating
system or contact LogOnTechnologies to initiate a
service visit for this task.
SECONDARY
NOTES/COMMENTS
Semi-Weekly Administration Tasks
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Check Hard Drive Space Usage on Servers
Description of Task Responsible Party Monthly (checklist)
PRIMARY To ensure the integrity of thenetwork servers it is imperative
that the administrator confirmsthat all servers have adequate
space on their hard drivepartitions. An absence of disk
space can cause file systemcorruption and at times system
crashes. For more informationon how to manage hard disk
space on your servers please
refer to the developer’s website for your operating systemor contact LogOn
Technologies to initiate aservice visit to discuss this
task.
SECONDARY
NOTES/COMMENTS
Initiate/Schedule Network Wide Anti-Virus “Sweeps”/Scans
Description of Task Responsible Party Monthly (checklist)
PRIMARY To decrease the chances of avirus residing in a “dormant”
state somewhere on yournetwork it’s necessary that a
monthly virus sweep/scan beperformed. For more
information on how to manageand initiate network wide virus
sweeps please refer to theantivirus documentation or the
developer’s web site. You mayalso contact LogOn
Technologies to initiate aservice visit to discuss this
task.
SECONDARY
NOTES/COMMENTS
Monthly Administration Tasks
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Backup Integrity Test
Description of Task Responsible Party Quarterly (checklist)
PRIMARY To ensure the integrity of thedata backed up on the network
it is necessary to perform testrestore. A test restore should
be done every quarter to atemporary location other than
the production area. Once atest restore has been
completed the administratorshould test that the restored
data is good. For more
information on how to managetest restores on your serversplease refer to the developer’s
web site for your operatingsystem, backup solution and
database vendor or contactLogOn Technologies to
initiate a service visit to discussthis task.
SECONDARY
NOTES/COMMENTS
Perform Hardware Preventative Maintenance on All Computer Hardware
Description of Task Responsible Party Quarterly (checklist)
PRIMARY To ensure the hardware on the
network (servers, workstations,printers, routers, hubs,
monitors, scanners, keyboards,mouse, CD/floppy drives, etc.)
continues to work properly andwithout obstruction from dust a
preventive maintenance
schedule should be establishedand followed. NOTE: THIS
TASK SHOULD BE PERFORMEDONLY BY A QUALIFIED
TECHNICIAN. Someenvironments may be more
polluted with dust than others.In such cases the components
may have to be cleaned morefrequently to extend the life of
your hardware.
SECONDARY
NOTES/COMMENTS
Quarterly Administration Tasks
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Security Scans
Description of Task Responsible Party Quarterly (checklist)
PRIMARY Typically networks should have
security mechanisms in place toalert administrators in the
event of a break in attemptand/or success by hackers.
Sometimes these tools fail orare circumvented so it is up to
the administrator to remaindiligent and ensure the security
of the network and the data
contained therein. Manualsecurity scans should be aroutine performed at least 4
times a year to ensure all iswell on the network.
Performing security scans (portscans, trojan scans, etc.) and
comparing the results against anetwork services document can
be invaluable. In many casesadministrators don’t know and
aren’t notified of networkbreak-ins until it’s too late.
Many times these break-ins arediscovered by accident after the
administrator mistakenlynoticed out of the ordinary
activity while troubleshootingeither a related or non-related
issue on the network system
and/or service. NOTE: THISTASK SHOULD BE PERFORMED
ONLY BY A QUALIFIEDTECHNICIAN. Some network
environments may be morecomplicated than others so a
generic approach may or maynot work in each case.
SECONDARY
NOTES/COMMENTS
Quarterly Administration Tasks (continued)