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Passenger Solutions and ServicesLiaison Agent User Guide

LiaisonAgent Guide

Table of Contents

Topic

1.0 Goal

1.1 Targeted Audience

2.0 What is Liaison?

2.1 Liaison Basics

2.2 Access to Liaison Sessions

.0 Liaison !eatures

.1 Basic Liaison !eatures

.1.1 Connection"#isconnection fro$ an e$ulator session.1.2 S%itching bet%een G&' and ($ulator %indo%s

.1. Wor)ing %ith Split screens

.1.* +rint Screens

.1.5 Cop,"+aste options

.1.6 Trac)ing Co$$ands -ie% recent co$$ands/

.1.7 Toolbar and Status #ispla,s

.1.8 S( ptions

.2 Adanced Liaison !eatures

.2.1 Screen Snapshots

.2.2 Screen Captures

.2. ecording and +la,bac) .2..1 Scripts

.2..2 acros

.2.4 3ot 4e,s

.2.5 Logs

.2.6 Liaison About

*.0 ($ulator Windo% ptions

*.1 !ont

*.2 Screen Si5e

*. 4e, apper

*.* !unction 4e,s

*.6 Scripting Co$$ands

*.7 +rinting ptions *.8 +roperties Screen

6.0 What is +C"+C?

6.1 +C"+C Basics

6.2 Access to +C"+C

7.0 +C"+C !eatures

(2001 S!"A All #ig$ts #eserved

"$e in%or&ation contained $erein is t$e 'ro'ert o% S!"A.Legal action )ill *e ta+en against an in%ringe&ent.

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7.1 #eice ptions

7.1.1 Selecting #eices

7.1.2 esets

7.1. 9ueues

7.1.* Test +rints

7.2 #iagnostics

7.2.1 essage Store

7.2.2 Tas) light 'nfo

7. Configuration ode

7.* essages to CT

7.6 +ectabs -para$etric tables/

7.7 General Troubleshooting Tips

Appendices:

A – Liaison Glossary & Acronym Guide

B – Checkin GUI

C – Boarding GUI

D – WorldTracer GUI

– All Tool!ar Icons

" – #C$#C% #riners



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1.0 Goal

The goal of this document is to provide a simple, concise overview of Liaison software operation. This information

can be used as a training tool or user guide. The Liaison Glossary/Acronym guide is included with this document as anappendix.

1.1 Targeted Audience

The Liaison Agent User Guide is targeted towards nontechnical Liaison users. !xamples are provided for each topic

covered from a nontechnical perspective. "ndividual airline trainers and supervisors are encouraged to provide

additional functionality examples as needed.

2.0 What is Liaison?

L"A"#$% is a software application created by #"TA&s #peciali'ed (esign and (evelopment team. The Liaison product

line is designed to provide terminal emulation access to Unisys and ")* mainframes. "t also provides a graphical user

interface +GU" to - existing mainframe legacy applications, hecin, )oarding and 0orldtracer.

1or users with scripting re2uirements, Liaison provides a scripting tool called Liaison #cript Assistant to help simplify

the scriptwriting process. This feature is intended for use by technical support personnel with programming language

bacgrounds and will not be addressed in depth for this guide.

Liaison runs on 0indows 34/35, 0indows %T 6 0indows 7888 and is fully certified on the #"TA UT! and A9"%

*U#! platforms:. Using 0indows %T Terminal #erver, Liaison can also run on thin client terminals.Users of Liaison have their choice of three communication types;

• T</"<

• =.74

•

=.75 dialup.

2.1 Liaison Basics

After installation of Liaison software on a user worstation, the application can be accessed via destop icon. TheLiaison icon is a graphical representation of a globe +planet.

Liaison Icon

(oubleclicing on this icon launches the ommander toolbar. The ommander toolbar serves as a central access point to all Liaison sessions. All configured Liaison sessions appear on the ommander toolbar as icons. (ouble

clicing an icon on the toolbar will open the corresponding session. #eparate sessions must be used for different GU"

applications. 1or example, an agent using both hecin and )oarding applications would need to have a sessionconfigured for each.



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Liaison Commander Toolbar

Session Icons

2.2 Access to Liaison Sessions

*ost users of Liaison begin their use of the product after session configuration. "n this case, re2uired sessions arealready available as icons on the ommander toolbar once Liaison is launched.

Launching a #ession > To launch a session, doubleclic the session icon on the ommander toolbar. (epending on the

configuration of the session, it will open either as an emulator window or a GU" for a specific application.

$nce the Liaison session window has opened, the session name description can be located in the title bar on the upper

left side of the window.

.02Liaison Session !eatures

The Liaison emulator window offers various tools and options to the user. These options are accessible from theLiaison pulldown menus +such as 1ile, !dit, etc and also via toolbar icon. The session status bar +bottom of session

window displays connect status, capture status, emulator type, date/time and row/column information. ?arying

statuses such as message wait indicators and system wait indicators are also displayed on the session status bar.

Liaison Emulator Window

Title bar Pulldown menus

Toolbar icons

Emulator Window

Status Bar

Connection Status

Message wait indicator

Emulator messages

Emulation type

PC data PC time

RowColumn indicator



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.1 Liaison Basic !eatures

The following features are considered basic aspects of Liaison usage.

.1.1 Session Connection"#isconnection and Sign:in.

To connect to the #"TA networ, a user must provide a login username and password for terminal security. Usernamesand passwords for agents are re2uested from #"TA by Airline @ead2uarters. Login information can be provided during

session configuration or provided by the user at each session launch. 0hen the user login is provided during session

configuration, the session will automatically log the user in at each session launch. "f user login information is not

provided during configuration, the user will be prompted to enter it +system response; !%T!9 U#!9"(/<A##0$9(B at each session launch.

%ote; Liaison&s default transmit ey is Cscroll locD. +#ection E.-

$nce a user has logged into the #"TA networ, an Agent #ignin is re2uired to advance further. Agent #ignins are

assigned by and must be re2uested from a user&s Airline @ead2uarters. A general signin consists of the following

information;

(;a$ple< SI!S"""""""a""

#" =sign:in>

=# =airline> +optional depending on airline setup >

please verify with agent supervisor

FFF/ =agent nu$ber>

FFFFa/ =pass%ord>

FF =usergroup> +can be up to - digits

Session Ti$e:uts

#ession connects are given a -8 second window of connect time, after which the session will be timed out. Liaison will

respond to a timeout event by prompting the user to disconnect or reconnect the session.

Session Time#out Prompt

Toolbar Icons$

%Connect Session&

%'isconnect Session&



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.1.2 S%itching bet%een G&' and ($ulator %indo%s

0hen a Liaison session is launched, the woring window will open to a default setting either as an emulator window

or a GU" window. These settings are determined during configuration and before the first use of the session. 1rom anemulator window default launch, the GU" for the application being used can be accessed by clicing the 1ile pulldown

window and selecting )ac to BGU"BB +GU" application name can be hecin&, )oarding&, 0orldTracer&, etc.

Emulator Window ( )ccessing *+I

$nce a user has accessed a GU" window for an application, !xpert *ode& must be selected from the GU" pulldown menu

to return to the emulator window. ommands executed in the GU" window will appear as Gabriel commands in theemulator window. 1or example, if a passenger list is accessed in the GU" window, the same listing will appear in the

emulator window if the user returns to expert mode. <lease refer to Appendices ), 6 ( for examples of other application

GU"s.

C,ec-in *+I



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Toolbar Icon$

%Bac- to .*+I/&

.1. Wor)ing %ith Split Screens

Liaison #plit #creens are additional emulator screens used to display different functions and results within the samesession. Liaison provides split screen capability for emulator sessions to allow the user the ability to switch between

different functions without losing existing data on any individual screen. Liaison features the ability to wor in as

many as five split screens for a single session. Liaison users can toggle between split screens by pressing CctrlD H

CtabD.

Split Screen Setup

The Liaison split screen setup window can be accessed by clicing the ?iew& pulldown menu, then clicing #plit

#creen& / #etup&.

Split screen menu options

The resulting window gives the user the option to select up to five split screens, each identified by a letter +A, ), , (

and the original session name in the title bar. 1or users who will access split screens fre2uently, there is an option toautomatically split screens at session launch.



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Split Screen setup window

licing $I& in this window will launch the split screens.

aneuering bet%een split screens

Liaison split screens can be arranged on a user&s destop in a tile +side by side or cascade +overlapping format. These

options are accessible from the split screen pulldown menu and can be used once split screens have been launched.The #plit& option in the split screen menu allows the user to access split screens at any point during an open session.

The #hrin& option will close split screens, leaving the original session window open.

Use of split screens allows the user greater flexibility between transactions without losing convenient screen data.

(ifferent types of transactions can be delegated to a specific screen without affecting other split screen windows. 1or

example, an emulator main window may be used to display and refresh a complete passenger list, while;

• #plit #creen A is used to process passengers with special needs

• #plit #creen ) is used to process passengers to be uncheced&

• #plit #creen is used to process standby passengers

• #plit #creen ( is used to process walup passengers without reservations.

Toolbar Icons$

%Split Screen Setup& %Split Screens& %S,rin- Screens&

.1.* +rint Screens

The print screen option for Liaison is used to print the current contents of a user&s screen without saving the contentsto a file. <rint screens can be launched by clicing the 1ile& pulldown menu and selecting <rint& or by toolbar icon.



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Print screen menu option

Toolbar Icon$

%Print Screen&

.1.6 Cop,"+aste ptions

Liaison copy/paste options are provided to give users a simple way to move text between screens or into other

applications for further use. opy paste functions can be accessed by selecting the !dit& pulldown menu or by toolbaricon.

Cutpaste menu options

opy 1eature

The opy& feature can be used to copy text from one location on the window or screen and place it at anotherlocation. This can be accomplished in Liaison by using the mouse. Text can be copied from the screen by first

selecting it with the mouse, then clicing either the opy& icon or selecting the !dit& pulldown menu and selecting

the opy& option.

<aste 1eature

The paste feature allows for the actual placement of text that has been copied. <asting of text can be accomplished by placing the cursor at the desired paste location, then clicing the <aste& icon or selecting the !dit& pulldown menu and

selecting the <aste& option.



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<aste $ptions

<aste $ptions& is a window designed to give Liaison users the ability to choose paste settings. Liaison default paste

settings are set to overwrite&. This means that pasted text will overwrite any existing text at the paste location. <aste

options can also be set to insert&, meaning that pasted text will be inserted in front of any existing text at the pastelocation. The paste options window can be found by selecting the !dit& pulldown menu, then selecting <aste

$ptions&.

Paste 0ptions Window

Tool bar Icons$

% Copy& %Paste&

.1.7 Trac)ing Co$$ands

The Liaison 9ecent ommands& feature was designed to allow user access to a listing of the most recent commands

entered into the emulator. The recent commands window can be accessed by selecting the ?iew& pulldown menu, then

selecting 9ecent ommands&

1iew recent commands menu option



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The recent commands option is different from screen capture in that it does not copy the actual results of the

commands listed. ommands listed can be executed by double clicing them with the mouse. ommands can also be

executed from the eyboard using arrow eys to move to the desired command and then pressing the enter& ey.

Recent commands window

There are no toolbar icons for this feature.

.1.8 Toolbar and Status #ispla,s

The icon toolbar and status bar on the Liaison emulator window are defaulted to appear for the user&s convenience.

@owever, these features can be removed from the emulator window at the user&s discretion. 0hen either feature isenabled, it will appear checed on the pulldown menu. "f either feature has been disabled, it will appear as uncheced.

Toolbar and status bar settings can be enabled or disabled by selecting or clicing on the item in the pulldown window.

Liaison toolbar and status bar settings can be accessed by selecting the ?iew& pulldown menu.

Toolbar and Status bar settings enabled



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Toolbar and Status bar disabled

.1. S( ptions

"n the context of use with Liaison, #$! is an acronym for #tart of !ntry&. #tart of !ntry is the point at which an

emulator screen will accept commands from the user. ommands entered at a location where there is no #$! will not be accepted by the Liaison emulator. Liaison offers different methods for users to place the #$! at the desired location

on the emulator screen;

@ome Location

The home location& on the Liaison emulator is the first row, first column of the screen. ommands entered at this point will be accepted by the emulator without an #$! character being present.

S0E 2ome Location



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*enu option #$!

An #$! can be placed at any point on the emulator screen by first placing the cursor in the desired location, then

selecting the @ot Ieys& pulldown menu and selecting #$! char&.

S0E menu option

Toolbar "con option #$!An #$! can be placed at any point on the emulator screen by first placing the cursor in the desired location, then

clicing the #$!& icon on the Liaison toolbar. %ote; the Iey *ap option for #$! is CtrlD H s. +#ee #ection E.-

Toolbar Icons$

%S0E&

.2 Liaison Adanced !eatures

The following features are considered advanced aspects of Liaison usage.

.2.1 Screen Snapshots

A screen snapshot is the process during which an emulator records or snaps a picture& of current screen contents. The

recorded contents can then be saved to a new text file or appended to an existing text file.

#napshots can be used if a user has specific onscreen data to be saved. #napshots of screen contents can be taen by

clicing the 1ile& pulldown menu then selecting #creen #napshot&. The toolbar icon can also be used for the same

result.

Screen snaps,ot menu option



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$nce the snapshot has been taen, Liaison prompts the user to name the snapshot file.

Screen snaps,ot sa3e prompt window

1rom the save prompt, a user can provide a name for the snapshot as a new file, or select an existing file to append oroverwrite the snapshot to.

%ew #napshots

<roviding a name for a new snapshot file and clicing $pen& will save the file to ;J<rogram

1ilesJ#"TAJLiaisonJ#cripts. The save prompt window will remember the last directory accessed. "f another directory is

chosen, the save prompt window will automatically return to that directory to save the next snapshot.

$verwriting or Appending #napshots

To overwrite or append a snapshot to an existing snapshot file, the user must select the snapshot in the save prompt

window and clic $pen&. This will launch the 1ile !xists& prompt, allowing the user to select an action.

4ile e5ists window



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"f the user chooses to $verwrite the existing file, the contents of the file will be replaced with the current screensnapshot contents. "f the user chooses to Append to the existing file, the current screen snapshot contents will be

appended at the end of the existing file contents.

Liaison saves all screen snapshots as notepad.exe or 6t5t & files.

Toolbar Icons$

%Snaps,ot&

.2.2 Screen Captures

A screen capture is the process during which the user records or captures& emulator command inputs and results for a

specified period of time. The recorded commands and results can then be saved to a text file for future use or appendedonto an existing file.

#creen capturing is ideal for use in recording and documenting errors, processes or specific settings and parameters.1or example, if a user encounters an error in processing, screen capture could be used to document that error forcorrection efforts. #creen capture can also be used to document processes for example use or as future reference

material for other agents. 1or rarely used processes that re2uire complicated command se2uences, screen capture can

be used to record the codes and parameters used and the format of process results.

#creen capture can be launched by clicing the 1ile& pulldown menu and selecting #creen apture& or it can be

accessed by toolbar icon.

Screen capture menu item

7ote$ t,e Liaison emulator status bar includes a %capture on capture off& status indicator6

$nce screen capture has been launched, Liaison prompts the user to name the capture file prior to recording.



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Screen capture sa3e prompt window

1rom the prompt window, a user can provide a name for the screen capture as a new file or append the recorded data

onto an existing screen capture file.

%ew #creen aptures<roviding a name for a new screen capture and clicing $pen& will save the capture file to ;J<rogram

1ilesJ#"TAJLiaisonJ#cripts and begin recording. The save prompt window will remember the last directory accessed. "f

another directory is chosen, the save prompt window will automatically return to that directory to save the next screencapture.

$verwriting or Appending #creen apture 1iles

To over write or append a capture file to an existing capture file, the user must select the capture in the save promptwindow and clic $pen&. This will launch the 1ile !xists& prompt, allowing the user to select an action.

4ile e5ists window

"f the user chooses to $verwrite the exiting file, the contents of the file will be replaced with current screen capture. "f

the user chooses to append to the exiting file, the current screen capture will be appended at the end of the existing

screen capture. licing $verwrite& or Append& on this screen will begin recording.

ompleting #creen aptures



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$nce a user has started recording a screen capture, the status bar on / off indicator will display as apture $n&. $nceall desired commands and results have been accomplished, the user may end recording by clicing the 1ile& pulldown

menu and selecting #creen apture& again, or clicing the #creen apture& icon. $nce recording is complete, the

1inished apturing& prompt appears, giving the user an option to view or print the captured data immediately.

licing Kes& will open the capture file, maing it available for printing, while clicing %o& will stop recording thecapture and return the user to the emulator window. The capture file can then be accessed at another time.

4inis,ed capturing prompt

Liaison saves all screen captures as notepad.exe or .txt& files.

Toolbar Icon$

%Screen Capture&

.2. ecording and +la,bac)

Liaison offers the options of recording and playing bac scripts and macros. These options are provided for use in

automating simple commands entered by the user. (etailed scripts re2uiring computer programming experience should

be handled by technical personnel and will not be addressed in this section.

.2..1 ecording and +la,bac) of Scripts

A script is a collection of functions or commands listed and performed in a specific order to automate and

complete a specific process or multiple processes. #cripts are best used for processes that are fre2uently

performed or processes that contain many steps. 1or example, if an agent would lie to access a passenger listand perform a number of generic commands in a single step, recording the commands as a script allows that

flexibility.

A script recording is the process during which the user records emulator commands inputs. The recordedcommands are then saved to a text file. #cript recording can be launched by clicing the 1ile& pulldown menu

and selecting 9ecord #cript& or by toolbar icon.

Record script menu item



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Please also note t,e %Playbac- Script& command and %Edit E5isting Script& command6

)efore recording of a script begins, Liaison prompts the user to provide a name for the script.

Script sa3e prompt window

1rom the save prompt, a user can provide a name for the script as a new file, or select an existing file to append

or overwrite the script to.

%ew #cripts

<roviding a name for a new script and clicing $pen& will save the file to ;J<rogram1ilesJ#"TAJLiaisonJ#cripts. The save prompt window will remember the last directory accessed. "f another

directory is chosen, the save prompt window will automatically return to that directory to save the next script.

$verwriting or Appending #napshots

To overwrite an entire script or append specific commands to an existing script, the user must select the script to

be overwritten or amended in the prompt window and clic $pen&. This will launch the 1ile !xists& prompt,

allowing the user to select an action.

4ile e5ists window



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"f the user chooses to $verwrite the existing file, the contents of the file will be replaced with the script beingcurrently recorded. "f the user chooses to Append to the existing file, the current script contents will be

appended at the end of the existing script. "f the user then would lie to move commands to a different place in

the text file script, the cut/copy and paste commands within notepad.exe can be used.

ompleting a #cript 9ecording

$nce a user has started recording a script, the status bar on / off indicator will display as 9ecording $%&. 0henthe script is complete, the user may end recording by clicing the 1ile& pulldown menu and selecting #top

9ecording&, or clicing the 9ecord #cript& icon again. $nce recording is halted, the Liaison Terminal& windowappears, listing the location of the script. licing $I& will return the user to the emulator window.

4inis, script recording prompt 8Liaison Terminal9

Liaison saves all script files as .txt& text files in notepad.exe.

#cript <laybac#cript playbac runs the emulator commands saved in a script file as if they were realtime commands. Liaison

users can launch script <laybac by clicing the 1ile& pulldown menu and selecting <laybac #cript& or by

toolbar icon.

Upon launching script playbac, Liaison prompts the user to choose the script name.

Script selection prompt window

1rom this window, the user can select a script and select $pen& to play it bac.



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!diting an !xisting #criptLiaison gives the user the ability to access a script for editing in notepad.exe. $nce a script has been opened and

edited, it can be played bac to verify changes made. #cripts can be accessed for editing by clicing the 1ile&

pulldown window and selecting !dit !xisting #cript&.

0hen !dit !xisting #cript& is selected, Liaison will prompt the user to select the desired script for editing.

Edit script selection window

$nce a script has been selected, clicing $pen& will launch the script for editing. As Liaison saves script,

capture and snapshot files as .txt& files, the open script will appear in notepad.exe.

#cript recording only records commands entered into the emulator for playbac. "t does not record results of

commands entered into the emulator. The following is an example of part of a completed script. <lease note that

trans$it& appears in the written script as "@&.

Script E5ample

da CtransmitD

7 help; CtransmitD

- CtabD CtabD CtransmitD

E CtabD CtabD CtransmitD

Translation;

1or step F, the user enters da&, and transmits. The script records; send da/=&.

1or step F7, the user enters the command help;& and transmits. The script records; send help;/=&.

1or step F-, the user hits the tab ey twice and transmits. The script records; send /T/T/=&.



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1or step FE, the user hits the tab ey twice and transmits. The script records; send /T/T/=&.

Tool!ar Icon:

'(ecord $ )op (ecord* % )crip #lay!ack*

.2..2 ecording and +la,bac) of acros

A macro is a freestanding window or icon that can be created and edited to allow 2uic access to a specific

function, collection of functions +script or application. Liaison macros can be used to automate repetitive

functions and tass in a single action. Liaison features a *acro bar&, which is a toolbar for macros. *ultiplemacro icons can be stored on the *acro bar and displayed on the screen for the user&s 2uic access.

Liaison Macro Bar

reating a *acro )ar

A macro bar can be created in a few simple steps. %ew macro creation can be launched by clicing the ?iew& pulldown window and selecting *acro bar& / reate %ew )ar&.

Create new macro bar menu item



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#electing reate new bar& will create an initial macro bar called %ew&. 9ight clicing on %ew& will launcha submenu offering the user an option to rename the macro bar. licing on this menu item will launch a

prompt window, allowing the user to assign a specific name.

Rename macro bar menu option

Rename macro bar prompt

!ntering a name in this window will return the user to the new macro bar +The name !xample *acro )ar 1or

User Guide& was chosen for use in this document. 9ight clicing on the bar will again display the submenu.

#electing the Loc *acro )ar& option will disable the %ew *acro& and 9ename %ew *acro& options on the

submenu. #electing again will reenable these options.

reating a %ew *acro

To create a new macro, select the %ew *acro& option from the submenu shown above. This will launch the

new macro icon.

7ew macro icon

9ight clicing the new macro icon will launch the 1ormat *acro "tem& window.

4ormat Macro Item window



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The 1ormat *acro "tem window gives the user the ability to;

• 9ename the macro

• (isplay the macro icon and name as preferred

•

(etermine what command the macro will perform.

"n the following example, the parameters are set as follows;

<icture; Accept (efault(isplay Text; !xample *acro

Text Location; Text below the picture.

Action; 9un a script file +script file name #ample #cript& from section -.M.

<lease note the default path c;J<rogram 1ilesJ#"TAJLiaisonJ#criptsJ#ample #cript.txt

Macro format e5ample ( Run a script file6 Macro format e5ample ( Run a single command



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licing $I on the 1ormat *acro "tem& window will complete the macro creation process.

4inal macro

To modify this macro, relaunch the 1ormat *acro "tem& window and mae desired changes. The macrocreated above will run the sample script outlined in section -.M. of this document.

Adding an !xisting *acro )ar

Liaison users can access existing macro bars for easy viewing during a session by selecting the ?iew& pulldown

menu and selecting *acro )ar& / Add !xisting )ar&. This will launch the Add !xisting *acro )ar& window."n this window, the user can select the desired macro bar. licing $I& will close this window and open the

desired macro bar on the user destop.

)dd e5isting macro bar window

*acro <laybac

$nce a macro bar is visible on a user&s destop, any macro displayed on the bar can be run by simply selectingit. 1or example, selecting the macro on the macro bar below would run the action indicated in the !xample

*acro& earlier in this section.

Macro Bar and E5ample Macro

#electing the example macro above will execute #ample #cript.txt as indicated during the macro creation. Theresults of running this macro will mirror the results of #ample #cript.txt from section -.M..

*acro @elp

A $el' docu&ent $as *een 'rovided )it$ Liaison s'eci%icall %or /acros. "$e Liaison /acro el' 'age can *e launc$ed *selecting t$e ie)3 'ulldo)n &enu and selecting /acro ars3 , el'3. "$ere are no tool*ar icons %or t$is %eature.



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.2.* 3ot 4e,s

Liaison @ot Ieys& is a pulldown menu designed to provide the user with 2uic access to commonly used commands

and actions.

2ot :eys menu option

@ot Ieys consists of the following items;

alculator This hot ey function opens calculator.exe +a *icrosoft 0indows program in a separate window.

Calculator window

lear #creen > This hot ey function clears all text from the emulator screen.#$! har > This hot ey function places an #$! character at a point designated by the user 8see ;6<=9.

"gnore > This hot ey function causes the emulator to ignore commands for the current <%9 on display.

<age )ac > This hot ey function moves the user to the previously accessed page of data.

<age %ext > This hot ey function moves the user to the next page of data, if available.

.2.6 Logs

Liaison/</<* records logs for different processes that occur during its operation. These logs can be accessed

through the Liaison directory on the user worstation hard drive. Logfiles are very useful in the event of problems, as

they can be sent to the Liaison support team to assist them in defining solutions.

There are two primary logs used;

#K#*#G.L$G



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This log file is located under c;J<rogram 1ilesJ#"TAJLiaisonJ</<*Jsysmsg.log. #ysmsg records all systemmessages and transactions that transpire over a certain length of time, including errors.

</<*.L$G

This log file is specifically recorded by </<*. "t is located under c;J<rogram1ilesJ#"TAJLiaisonJ</<*J</<*.log. </<* log records all system messages and transactions within </<*

that transpire over a certain length of time, including errors and problems with printer configurations.

%ote; A technician is re2uired to ensure proper creation of log files.

.2.7 Liaison About

Liaison About& is a screen designed to give the user a simple listing of Liaison software version numbers andcopyright information. "nformation about additional software re2uired for the operation of Liaison is also included.

Liaison About& can be accessed by right clicing the #ettings& icon on the Liaison ommander toolbar, then selecting

About& from the submenu.

)ccessing Liaison )bout

Liaison 1ersion

1ersion Information for supporting software

Copyrig,t 'ata

Liaison )bout window

1iew Registration :ey

1iew System Information



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*.0 ($ulator Windo% ptions

Liaison provides a number of options for emulator personali'ation and user information. Liaison options can be

accessed by selecting the $ptions& pulldown menu, then selecting the desired feature. !ach listing opens a separate

window where users can designate specific settings.

0ptions menu option

*.1 ptions !ont %indo%

The Liaison 1ont& option gives the user the ability to choose from a number of fonts in regular and bold style.

hanges made in this window are automatically applied to the text in the emulator.

4ont window

%ote; %ew fonts are not applied to split screen windows until the session has been restarted.



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*.2 ptions Screen Si5e %indo%

The Liaison #creen #i'e& option gives the user the ability to change the emulator window&s si'e by adNusting the rows

and columns. Using the mouse, Liaison emulator windows can be automatically si'ed by clicing and dragging the bottom right corner of the screen. @owever, using the screen si'e window sets a default window si'e that remains

constant for each session launched in Liaison.

Screen si>e window

%ote; The screen si'e in this window must match the screen si'e specified for the session&s <"( on the host. A

technician or supervisor is re2uired to chec the 9T(& field of the $%L%I if a problem related to this featureoccurs.

*. ptions 4e, apper

The Liaison Iey *apper& option gives the user the ability to change the mapping assignments for specific eyboardeys. The window is split into three sections;

• Iey Action

• Iey *ap

• #pecific settings

:ey mapper window

To map a specific ey or ey combination to a specific action;

• #elect the desired action from the Iey Action listing

• #elect the desired ey or ey combination from the Iey map listing

• lic $I&.

<ressing the ey or ey combination designated in this window will launch the action mapped to that ey. 1or

example, the Liaison default for lear #creen& is the ey combination CtrlD H C=D. The example Iey *apper

window +above shows the clear screen action, changed to map to the C!scD ey. As a result of this change, pressing



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the C!scD ey will clear the emulator screen until the mapping is changed by the user. Iey combination options provided by Liaison are CtrlD, CAltD and C#hiftD.

Specific Settings

The ey mapper window also offers a number of specific emulator options that commonly vary between users andairlines. These settings are as follows;

Transmit character under cursor this option allows the user to choose whether or not the character under the cursor

will be transmitted as the end of a command or if the character be,ind the cursor signifies the end of a command.

Uppercase text > this option allows the user to choose whether or not text entered into the emulator screen will appearas all upper case or all mi5ed text.

9 also does !$L > this option allows the user to choose whether or not pressing the carriage return ey signifies end

of line +text after the point of carriage return on a specific line will be deleted or not signify end of line +text after the point of carriage return on a specific line will be sipped over.

"nvert colon ey > this option allows the user to choose whether or not the colon ey symbols will be inverted during aLiaison session. 1or example, the colon ey appears on the eyboard as;

<

8Top line re?uires s,ift -ey9

"nverting this ey will change it to;

< 8Top line re?uires s,ift -ey9

0ith the inverted setting, the shift ey does not have to be pressed to type a colon, thus saving eystroes and entry

time.

(efault > pressing the (efault& ey will return all setting to the Liaison default.

Toolbar Icons$

%Configure :eyboard Mapping/

*.* ptions : !unction 4e,s

The Liaison 1unction Ieys& option gives the user the ability to change the mapping assignments for specific eyboardeys. ommands for #hift, trl and Alt are listed on separate tabs in the 1unction ey window. The window is split

into two columns;

• !nable > lists the function eys

• Text to Transmit text that the chosen function ey will transmit.

4unction -eys window



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(ifferent function ey commands can be assigned to a single function ey using ey combinations. 1or example, 1

can be used to enter the command Chelp;/=D, while trl H 1, #hift H 1 and Alt H 1 can be used for different

commands.

"n the example above, the 1 ey has been enabled and set to run the command Chelp;/=D. +/= is the symbol for

transmit&

*.6 ptions : Scripting Co$$ands

%ote; The O/O has special meaning in this script language. "t denotes special features and options as noted below. "n particular, notice the OsendO commandP if you want to send a O/O, you need to specify O//O.

ommand <urpose #yntax

beep <roduce a beep sound on the < speaer. beep

call !xecute another script, a great way to create

subroutines. The script must be in the OscriptsO

subdirectory where you installed Liaison

call script7.txt

exit #top executing the script at this point. exitextract Get characters from emulator screen. extract +#tart9ow,#tartol,Length

find Loo for a pattern in the next host response. find <#A +find Q finds anything

for "terate the loop for each item on the command line for x in 7 - loops - times

goto )ranch to a specified label that begins with a colon+;. goto mylabel

if onditional control for any expression between if then. if RerrRD8 then beep

input Gets the next record from a file and stores it in a

variable. The S/9S option resets the file to beginning.

input filename varname

input filename /9

loop Go bac to the most recent while command. loop

next Go bac to the most recent for command. next x +the for variable is re2uired

output Appends data from a variable to a file. The S/9S option

resets the file to the beginning.

output filename varname

output filename /9

position *oves the cursor to the desired screen position. position row,col print <rints data to the printer. print string

send #end characters to the host. The characters will be sent exactly as typed. Use the followingcodes to generate additional functions.



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/ clears the screen

/= transmits the rest of the command line

// treats the slash as a literal character

/@ cursor home/( end of screen

/9 cursor return

/< cursor up/$ cursor down

/) bactab

/# #$! character

/" cursor left/T cursor right

/A erase to end of line

/1 erase to end of screen

/ delete character

/L delete line/K insert line

/0 insert character

/G beginning of line/% end of line

/? duplicate line

/ loc eyboard

/U unloc eyboard/I bacspace

set #pecify the value of script variable. set xV

substr 9eturns a portion of a string. substr

+#ource#tring,#tart<os,Length

wait #its idle for a specified number of seconds. wait

while "terate the loop as long as the condition is true. while RxRC-

; (esignates a line as a label, thus allowing goto branching. ; mylabel

F (esignates a line as a comment. F #cript created -%$?33M

*.7 ptions +rinting

The Liaison <rinting options window gives the user the ability to set printer defaults and behavior. All print Nobs can be

defaulted to a window standard printer connected to the user worstation, or can be routed through </<* and printed on a *#G printer.

Printing options window

The printing options window also gives the user a choice of whether or not to print blan lines at the end of each page.



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*.8 ptions +roperties Screen

The Liaison <roperties& option accesses an information window. This properties window lists properties specific to a

particular session. %o changes can be made in this window. %ote; Automatic #ign"n information, when used, is

displayed in this window.

Session properties window

Toolbar Icon$

%'isplay Session Properties&

6.0 What is +C"+C?

</<* is a software application created by #"TA&s #peciali'ed (esign and (evelopment team to wor in

cooperation with Liaison software. </<* is designed to provide printer communications for Liaison using a single

<"( instead of multiple <"(s for different print devices.

</<* provides the user with a graphical user interface, displaying device polling, printer status, printerconfiguration, messages to 9T and various other features. The </<* software comes with the Liaison pacage

and is not used outside of Liaison.



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6.1 +C"+C Basics

</<* is automatically installed as part of the Liaison software pacage. "f a specific Liaison session is

configured to access </<*, the session will automatically launch </<* upon user signin. Upon session

launch, the </<* window is not automatically displayed. "nstead, the </<* icon appears at the bottom ofthe destop window, indicating to the user that </<* is available for use.

Emulator window wit, PCPCM icon 3isible

PCPCM

Icon

6.2 Access to +C"+C

Users of </<* access the program only during session use. Access to </<* can only be achieved after the

user has provided a user login/password and has signed in to the #"TA networ.

Launching </<* window > To access the </<* window, the user can;

• #ingle or double clic the </<* icon at the bottom of the screen.

• <ress CtrlD H p. +available only while </<* window is minimi'ed.

• <ress CAltD H CTabD. +available only while </<* window is maximi'ed.

$nce the </<* window has opened, the name of the session it is associated with appears in the upper left side

of the window. <rint devices configured for the session are displayed as status bars on the left side of the screen

and system messages are displayed directly beneath the device status bars.



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7.0 +C"+C !eatures

The </<* window offers complete print control for all devices used with Liaison sessions as well as 9T message

management. As with Liaison, </<* offers various options and tools to the user via pulldown menus. The</<* main window displays all devices being used by specific sessions. These devices are constantly polled to

provide the user with a real time status.

PCPCM main window

Pulldownmenu

'e3ice Type

'e3ice Listing

Polling Lig,ts

System

messages

Status Bar

PCPCM

Configurationdiagnostic

swindow

7.1 #eice ptions

</<* provides a number of tools to manage print devices used in cooperation with Liaison. These tools

allow the user to trac printer 2ueues, messages, test specific settings and monitor print status.

7.1.1 Selecting #eices

$nce the </<* window has been opened during a session, different devices can be

accessed and viewed. (evices can be selected either by clicing on the device bar or by selecting the(evice& pulldown menu and then selecting #elect&. A separate window will appear, prompting the

user to enter the device number. (evice bars are numbered to W in the </<* window and 8 to 4 in

the #ystem *essages window.



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'e3ice pulldown menu in PCPCM

%Select& menu option

$nce the user has entered the desired device number in the prompt and pressed $I&, </<* will

display diagnostic information for that device as shown below.

PCPCM wit, de3ice diagnostic displayed



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7.1.2 #eice esets

Under certain circumstances, a device may need to be reset in order to continue errorfree operation. To

do this, the device must be selected and reset within </<*. )efore resetting a device, the devicemust first be selected. $nce the device has been selected, it can be reset by selecting the (evice&

pulldown menu, then selecting 9eset&. The diagnostic window will show the results of the reset.

'e3ice reset menu option

'iagnostic window before

de3ice reset

'e3ice reset result display

'iagnostic window after

de3ice reset



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7.1. #eice 9ueues

</<* features three different device 2ueues. </<* 2ueue windows are;

• (evice ueue > tracs general print Nobs and messages. This 2ueue can be accessed by

selecting the (evice& pulldown menu and selecting ueue&.

• U! ueue > tracs unrecoverable errors. This 2ueue can be accessed by selecting the ?iew&

pulldown menu and selecting Unrecoverable !rror ueue&.

• #% !rror ueue > tracs errors reading stoc control numbers. This 2ueue can be accessed

by selecting the ?iew& pulldown menu and selecting #% !rror ueue&.

"n order to view a 2ueue for a specific device, the device must be selected and </<* must be in

configuration mode. "f a user attempts to view a device 2ueue without first going into configurationmode, </<* will display an error message.

PCPCM Error Message

onfiguration mode may be accessed by selecting the ?iew& pulldown menu, then selectingonfiguration&. +please see section W.- $nce in configuration mode, device 2ueue information can be

viewed.

</<* device 2ueue information is displayed in the (evice ueue ?iewer& window. This windowallows navigation through multiple messages, reprints of messages and the ability to delete messages.

'e3ice ?ueue 3iewer window



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7.1.* Test +rints

Test printing in </<* is used to verify that printer connections are woring properly. </<* will

send test prints to a specific device selected by the user. Test prints include test AT) coupons for AT) printer, test messages for message printers, boarding passes for boarding pass printers, etc. The 2ueue

for that device will also show the test print message +pls see device 2ueue window in section W..-.

Test print menu option

7.2 #iagnostics

</<* diagnostics menu gives the user basic information about </<*. The diagnostic window also

gives basic information about each device being used with a specific Liaison session, such as device readiness

and print confirmation. 0hen </<* is used for multiple sessions, the session names are listed under the(iagnostics pulldown menu. The user can access this menu to switch between session </<* windows, or

the mouse can be used to clic on the desired window. *essage #tore and Tas Light "nformation options are

accessible from this menu.

Message store menu option



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7.2.1 essage Store

The *essage #tore& menu option opens a separate window to display the location of the </<*

message store. The message store is named #K#*#G.L$G.

Message store window

7.2.2 Tas) Light 'nfo

The Tas Light "nfo& menu option opens a separate window to display descriptions of each tas light

in the </<* window.

Tas- Lig,t info window



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7. Configuration ode

onfiguration mode is the state during which all device polling and functionality is suspended in </<*until reactivated by the user. onfiguration mode must be accessed before device 2ueues can be viewed. +see

section W..- Upon accessing configuration mode, the user is warned that all polling will cease. <rinting

re2uested during configuration mode will not commence until after configuration mode has been deactivated

by the user. onfiguration mode can be activated and deactivated by selecting the ?iew& pulldown menu,then selecting onfiguration&.

Configuration menu option Configuration mode warning message

7.* essages to CT

*essages to 9T can be traced in </<* by accessing the device 2ueue viewer. </<* offers a uni2ue

benefit here in that the user can resend, print or delete 9T messages or save them for later reference. To

view the messages to 9T 2ueue, the user must do the following;

• Access configuration mode



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• #elect the 9T device bar

• #elect the device& pulldown menu

• #elect ueue&

CRT message displayed in 'e3ice ?ueue 3iewer window

<rint commands sent from this window will not commence until the user deactivates configuration mode.

</<* displays a reminder message to the user when a print Nob is initiated from the device 2ueue viewer.

"n the case of *essages to 9T, a print re2uest will resend the message to the 9T instead of printing a

physical hardcopy to a different device.

7.6 +ectabs -+ara$etric Table/

</<* uses <arametric tables to set print configurations for specific print devices, such as AT) and bag tag

printers. The parametric table consists of a number of parameters for the printer to use as a guideline when

printing ticets, boarding passes and bag tags.

Load Test <ectab

The ability to load a test pectab for a specific session must be set during that session&s configuration. #ettings

enabled during session configuration are generally set by technical personnel prior to session use. 1or

information regarding the load test pectab feature, please refer to the Liaison User Guide +location >;J<rogram 1ilesJ#"TAJLiaisonJ UserGuideW.doc.

7.7 General Troubleshooting

+SA"+#9"S"'DE

or si$ilar $essage

receied on ter$inal

screen

This is a </<* header message being displayed on the screen instead

of being intercepted by </<*. This happens when the <"( is

configured for </<* on the mainframe, but </<* is not

configured on the <. "nsure that the </<* box is checed in the

Liaison onfiguration 0i'ard #tep 4 of W, <rotocol configuration

window.



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!or$ feed-un%anted/ on

$essage printer

hec the </<* onfiguration 0i'ard. #elect the *essage <rinterdevice type, and in step E of 4 select the haracter Translation tab.

!nsure the 1orm 1eed after *essageB field is not selected.

That should wor, but if not, try the following;

The printer may have a form length control, usually in the form of dipswitch settings. This can be reduced to the lowest possible value. 9efer

to the printer manual for further details.

Use the Generic / Text $nly driver instead of the printer manufactures

driver. (epending on the 0indows version, it may have a form feed

option. "f it does, turn form feed off.

General +rinter troubleshooting procedures.

'f the printer %onFt

print

L$$I AT T@! </<* ("AG%$#T"# 0"%($0 1$9 T@!

(!?"!. #ee if this offers any helpful information as to what the problem may be. Are the diagnostic lights all green or a combination of

green and redX

9!#!T T@! (!?"! +<@K#"AL; Turn the power off and bac on.

9!#!T T@! (!?"! +</<*; 1rom the </<* control window,clic ?iew/onfiguration to turn polling off. lic the (evice, clic

(evice / 9eset. Then clic ?iew/onfiguration to turn polling bac on.

(!L!T! T@! (!?"! U!U!; 1rom the </<* control window,

clic ?iew/onfiguration to turn polling off. lic the device, and clic

(evice / ueue. lic the (elete All "tems button. lic ?iew /

onfiguration *ode to turn polling bac on. %ote; before turning polling bac on, it may be helpful to reset the device again.

!="T A%( 9!!%T!9 T@! #!##"$%.9!)$$T T@! <.

Chec) the ph,sical

"s the printer plugged inX

"s the printer cable connectedX

"s the printer cable connection secure on the < end and the printer endX

"s the printer powered onX

"s the printer onlineX

1or all other technical support issues, please contact LiaisonsupportYsita.int.



08,28,14 o% 5-

mailto:[email protected]

mailto:[email protected]




T3'S +AG( 'T(T'ALLH BLA4



08,28,14 Page 4 o% 5-




Liaison Agent &ser Guide

A++(#'@ A

Liaison Glossar, I Acron,$ Guide



08,28,14 o% 5-




Liaison Glossar, I Acron,$ Guide

"er& S#" e%inition

AAS Airline Application Services, a division of SITA.

API Call Applications Program Interface. LAPI.OCX is the Liaison application interface. Documentation is in LAPI.T!L.

As"nchronous Dialup connection.

AT# Device Automated Tic$et and #oarding Pass printer or gate reader.

AT%&A Terminal controller application.

ATLDPXS !essaging Code ' SITAT%X code for re(uesting PID configurations.

ATLIS ATLanta Information Services

ATS Anomal" Trac$ing S"stem ' S"stem accessi)le via SITA SAT *e). Site lists Liaison +including PCPC!- trou)lereports and trou)le resolution originating in the production and test environments.

#A /nis"s mainframe computer hosting the 0orld Tracer lost )aggage s"stem.

#D! SITA Account !anager#usiness Development !anager.

#oarding SITA DCS ' Application used to manage passenger )oarding process. Accessi)le from Liaison application in /Ior %1pert !ode.

#TP #ag Tag Printer. /sed to print )aggage tags for chec$ed luggage via PCPC!.

Chec$in SITA DCS ' Application used to manage passenger chec$in and f light reconciliation process. Accessi)le fromLiaison application in /I or %1pert !ode.

CL2 A code that is re(uired )" PCPC! to read data from magnetic stripes.

CL2 Code Translations The process of translating Pecta) element num)ers into CL2 codes.

Commander Liaison Application Tool)ar *here application /I, emulator and settings icons are displa"ed.

Comms Option Communications Option. See Comms Protocol.

Comms Protocol Communication Protocol. TCPIP, 1.34, and 1.35 are the options availa)le for Liaison. Liaison *ill not *or$ *ithP6137.

Communication ate*a" A Server that acts as a central net*or$ing connection point for multiple terminals andor additional servers.

CO!S8ASC/ ost Transaction that sho*s P6937C configuration. +P6937C ' SITA proprietar" transport, not compati)le *ithLiaison-.

CO!S8T%L%CO& ost Transaction that sho*s X.34 or TCPIP PID configurations.

CO&LI&: Communications Device Control 2ile ' A fi le on the host containing specific s"stem data for an individual PID

num)er.C;T Cathode ;a" Tu)e < Computer !onitor

C;T !essage !essage sent to displa" on an agent C;T. Can )e stored in PCPC! and printed on command. %1ample8 a)riel== messages.

C/T% Common /se Terminal %(uipment. Developed )" SITA. C/T% &TPlus version compati)le *ith Liaison.

C/T% Peripheral !gr. Soft*are program that manages peripheral machines +such as printers- attached to a C/T% *or$station.

DCP Distri)uted Communications Processor. !ultiple DCP>s are in Atlanta. An" connection to an Atlanta host *il l gothrough a DCP.

DCS Departure Control S"stems. SDCS is the SITA Departure Control S"stem.

D? transaction A Tic$eting transaction that sends stoc$ control num)ers to the Tic$eting Application.

D"namic PID A PID num)er that is randoml" assigned from a pool of num)ers during an emulator session launch. PSA and PS#each have a pool of 69,999 d"namic PIDs availa)le for use on a s"stem *ide )asis.

%C2 2ile Liaison @39 configuration file.

%ICO& An independent corporation providing communications cards and soft*are for 1.34 connectivit".

%mulator A program that allo*s the user to use the PC as a dum) terminal. See also8 Terminal %mulation.

%1pert +native- !ode /TS %mulator screen. See also8 %mulator.

2irm*are Soft*are residing on the printer that communicates *ith the user>s printing soft*are +such as PCPC!-.

2lo* Control &one, DT;DS;, ;TSCTS or )oth are the availa)le selections in the PCPC! configuration *iBard.

2orm 2eed Printer function of feeding the paper to the top of form.

2orm !ode raphical user interface +/I- mode.

2unction +PC- $e"s A ro* of $e"s across the top of a standard $e")oard used for specific functions defined )" the user.



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2T /nis"s mainframe computer hosting the 2ares application.

a)riel SITA ;eservations s"stem. Accessi)le via Liaison in %1pert !ode

/I raphical /ser Interface. Chec$in, #oarding, and 0orld Tracer are the @ currentl" released /Is. See also8 2orm!ode

omologate Process of validating a printer for Liaison compati)ilit" and use.

IATA Cit" code Cit" code designated )" the International Air Transport Association.

Icon raphic or s"m)ol used to depict an e1ecuta)le o)ect. %1ample8 Liaison uses a picture of a glo)e as it>se1ecuta)le icon.

Inline CL; An option in PCPC! configurationE used to ena)le SDCS configuration fields for D"namic PID devices.

IS&%T Information Service &et*or$. A SITA product for connecting to the net*or$ via TCPIP. A shared router in Atlantaserves the customer.

ISO Countr" Code Countr" code designated )" the International Organisation for Standardisation.

:e")oard !apping Assigning specific functions to specific $e")oard $e"s or com)inations of $e")oard $e"s. %1ample8 FCtrlG H FXG toclear screen, FCtrlG H FPG to print.

LA& Local Area &et*or$

LA&AS LA& +Local Area &et*or$- Access Services ' A SITA product for connecting to the net*or$ via TCPIP. A dedicatedin Atlanta router serves the customer.

Liaison Configuration0iBard

Step )" step dialogue )o1es used to guide users through Liaison session configuration. %ach dialogue )o1 promptsthe user to provide specific information regarding securit", session appearance, application used, etc.

Liaison Script Assistant A script *riting tool included *ith Liaison soft*are.

Local Print Prints current contents of screen, launched )" menu or icon command. See also8 Screen Print

L/<L/ Session A session that is run connected to a @39 host application.

!acro A free<standing *indo* that can )e created and edited to allo* (uic$ access to a specific function, collection offunctions +scripts- or application. /sed to automate repetitive functions and tas$s.

!acro )ar 2loating *indo*s of macro icons that are user def ined. %ach icon is programmed to perform a tas$ of the user>schoosing. See Also8 !acro

!aster D"namic PID ;ecord Per Airline, the !aster D"namic PID ;ecord defines default parameters for use *ith d"namic PID Access.

!essage Printer Printer used for )asic, te1t onl" printing. 2or Liaison users, this t"pe of device is usuall" attached to the computerparallel port.

!essage Store An option in PCPC! that saves s"stem messages and messages )et*een PCPC! and a printer device to the fileSS!S.LO. Sometimes useful for ATL in de)ugging Liaison pro)lems.

!odule Sections of the Liaison Application that allo* the user to perform specific functions such as )oarding, chec$ing in

passengers, or communicating *ith the host.!/S% !ulti /ser S"stem %nvironment. Developed )" A;I&C. Liaison can )e used on the !/S% platform.

&IC &et*or$ Interface Card

&/I &et*or$ /ser Identifier ' ;e(uired for X.35 access. O)tained from geographic SD/.

OC; Optical Character ;eader ' The Cornet J96 Passport ;eader is currentl" +2e)96- the onl" OC; programmed foruse *ith Liaison.

ODK& Office Device &um)er Identifier ' A field in CO&L&: that defines a !essage Printer PID.

OIA Indicator Operator Information Area Indicator ' Appears in Liaison @39 emulation sessions.

OSI &SAP Open S"stem Interface ' &et*or$ Service Access Point. %ntered in Liaison configuration for 1.34 connections.%nter 9969@6 to reach PSA or 996656 to reach PS#.

PAD ID +D&A- 9969@6 for PSA, 996656 for PS# +D&A ' Destination &et*or$ Address-

Parallel Printer ard cop" te1t onl" printer. 2or Liaison, generall" used as a message printer. See Also8 !essage Printer

Parametric Ta)le P%CTA#. ;e(uired for AT#3 printing. Also can )e used in )ag tag printing.

PCPC! A printer soft*are program included *ith Liaison. PCPC! controls access to various devices, such as C;T,printers, )oarding gate readers, and OC;s. Allo*s multiple devices to share a single PID.

PCPC! Config 0iBard Step )" step dialogue )o1es used to guide users through the PCPC! portion of Liaison session configuration.%ach dialogue )o1 prompts the user to provide specific information regarding t"pes of print devices, printersettings, etc.

PCPC!.LO A file created )" PCPC! *hen the trace logging function is turned on. This file is ver" useful in de)ugging printerpro)lems. Located in Mprogram filesMsitaMliaisonMPCPC! director".

P%CTA# Parametric Ta)le. ;e(uired for AT#3 printing. Also can )e used in )ag tag printing.

PID Position Identifier. /sed as a session identifier )" a /nis"s host +i.e. PSAPS##A2T-.



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P&I Passenger &ame Inde1

P&L Passenger &ame List

P&; Passenger &ame ;ecord

PSA /nis"s 3399 mainframe hosting several Atlanta applications, including a)riel and SDCS. /sed )" carriers )asedin %urope, !iddle %ast, and portions of the Asia region.

PS# /nis"s 3399 mainframe hosting several Atlanta applications, including a)riel and SDCS. /sed )" carriers )ased

in &orth and South America, Africa, and portions of the Asia region.;egistration :e" A coded algorithm used to determine *hich applications have )een re(uested and contracted for a specific

customer>s Liaison installation.

;endeBvous SITA !iddle*are Architecture. ;endeBvous is the TCPIP communications server s"stem that Liaison clients tal$ to.

;%S ;eservations

SAT 2ormer department of SITA < SpecialiBed Applications and Technologies ' &o* referred to as SpecialiBed Designand Development +SDD-.

SC& Stoc$ Control &um)er ' Pre<printedpre<encoded num)ering sometimes used on tic$et stoc$ for securi t" purposes.

SC& %rror ueue Stoc$ Control &um)er %rror ueue ' D? updates intended for the host *ill end up on this (ueue *hen an error inthe host update process occurs. Kie* from PCPC! )" clic$ing Kie* /nrecovera)le %rror ueue. !ust clic$Kie* Configuration first.

Screen Capture A process during *hich an emulator records or Ncaptures> all command inputs for a period of time determined )" theuser.

Screen Print Prints current contents of screen, launched )" menu 2ile Print command or the printer icon. See also8 Local Print

Screen Snapshot A process during *hich an emulator records or Nsnaps a picture> of current screen contents that can then )e savedto a file.

Script A collection of functions or commands listed and performed in a specific order to automate and complete a speci ficprocess.

SDCS SITA Departure Control S"stem

SDD SpecialiBed Design and Development. A department of SITA specialiBing in design and development of ne*products, formerl" called SAT +SpecialiBed Applications and Technologies-.

Serial Parameters Communication parameter settings such as Parit", stop )its, etc. Can )e found in PCPC! configuration.Parameters specified in PCPC! must match settings on the printer.

Serial Port Ph"sical connection to *hich a printer ca)le is attached. Located on the )ac$ of PC.

Serial Printer Printer *ith a serial interface as opposed to a parallel interface. %1ample8 I%; or Dassault #ag Tag or #oardingPass Printers.

Session An o)ect that is defined in the Liaison configuration *iBard, it is configured to access a specific host application viaa specific communications protocol. Sessions are accessi)le )" icons from the Liaison Commander tool)ar.

SITA XPAD Access point into the SITA net*or$.

SITAT%X Product of SITA used for messaging.

S&A Protocol S"stems &et*or$ Architecture Protocol < /sed *hen accessing I#! hosts, such as those )ased at XS LO&.

Split Screen Additional emulator screen used to displa" additional functions *ithin the same session. Created to allo* a)ilit" tos*itch )et*een different functions *ithout losing e1isting data on a particular screen.

Static +specific- PID A specific or Nfi1ed> PID num)er that is pre<assigned to a specific user.

STX%TX value Start of Te1t%nd of Te1t. STX values ' 93 or 6and %TX values 9@ or @ are common.

S"stem Print S"s print < prints the contents of s"stem )uffer, using NPT> command. To print the current PCPC! C;T message,use PTPC!.

Tas$ Light Info In PCPC!, a list of descriptions for processes )eing monitored )" tas$ lights.

TCPIP Transmission Control Protocol Internet Protocol ' The communications protocol used for the Internet and for partsof SITA>s private net*or$.

Terminal %mulator A program that allo*s the user to use the pc as a dum) terminal. See also8 Terminal %mulation.

Terminal Login /sername and pass*ord information re(uired to pass the AT%&A securit" chec$ point.

Terminal Securit" Securit" measures put in place to control user access )" AT%&A. %1ample8 username and pass*ord constraints.T:T Tic$et or Tic$eting

Trace 2ile A log file used to trac$ communications connections. See also PCPC!.LO, SS!S.LO.

Trace Logging The process of recording net*or$ connection messages. See Liaison /ser uide section 4.J for instructions onena)ling the Liaison trace logging function.

Tran Code +length- Transaction Code Length ' length of transaction identifier field +i.e. hardcode- used )" printers. Can )e from 9 to 4.;e(uired for Liaison PCPC! configuration for AT# and #TP printers.

/nis"s Kendor of the SITA Atlanta )ased mainframe computers.



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/TS<39 %mulation Protocol used to access /nis"s host computers.

0T 0orldTracer ' SITA application used to trac$ lost )aggage. Accessi)le from Liaison application in /I or %1pert!ode.

X.34 Direct Access Service ' /ses a PC *ith an %icon card and soft*are to esta)lish a connection *ith the SITAnet*or$.

X.35 Dial Access Service ' /ses a PC *ith modem to esta)lish a connection *ith the SITA net*or$.

== Address== !essaging a)riel S"stem instant messaging feature. Configured per airline )" the a)riel representatives *ith the ==!8transaction.



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A++(#'@ B

Chec)in Graphical &ser 'nterface



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#eparture Control S,ste$s : Chec)in G&'



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A++(#'@ C

Boarding Graphical &ser 'nterface



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#eparture Control S,ste$s : Boarding G&'



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A++(#'@ #

WorldTracer Graphical &ser 'nterface



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#eparture Control S,ste$s WorldTracer G&'



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A++(#'@ (

Liaison Toolbar 'cons



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Liaison Toolbar 'cons

'con #escription 'con Appearance

Connect Session

Cop, Te;t

#isconnect Session

!unction 4e, apper

e% acro

+aste Te;t

+rint

ecord Script

Screen Capture

Script +la,bac)

Jie% Session +roperties

Shrin) Screen

Screen Snapshot

Start of (ntr, -S(/

Split Screen Setup

Begin Split Screen



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A++(#'@ !

Liaison : +C"+C

+rinters

I!ir$%are



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Liaison : +C"+C +rinter ListingQ The following printers have been homologated for use with Liaison</<*. <lease direct any printer 2uestions to

Liaison #upportY#"TA.int.

ATB #eices Bag Tag

+rinters

Gate eaders #ocu$ent +rinters

(assault )<9 W88/T<9 588 Genicom 78 (assault -78 $I" 58

(ocumax A--88 "!9 E7- "!9 W8M $I" -78

Genicom AT) 448xp "!9 485 "!9 W7M T" 58

"!9 E "!9 47 T" 554

"!9 E4M T" 534

"!9 4M

"!9 44M

#igma M788

(assault AWE8

Liaison : Certified '( +eripheral !ir$%areThe following tables contain 1irmware ?ersions certified for Liaison (estop, *use, and ute operations.

#eice Last !ir$%are Jersion Certified !ir$%are Jersion

(assault WE8 (L(.GA!.8 (L(.GA!.8

"!9 E 35.8EE/8 35.3EE/8

"!9 485 35WE .8 35WE .8

"!9 485)< 35WE .88 35WE .88

"!9 4M 37M85 .8- 37M85 .8-"!9 47 A#" 373-E .8 373-E .8

"!9 47 A!A )< 3-8MM .88 3-8MM .88

"!9 47 A!A )T 373-E7 7.88 373-E7 7.88

"!9 44M #TA%(A9( 38-54 .87 38-54 .87

"!9 44M TU9)$ 38EM3 .87 38EM3 .87

"!9 W7MA 3M83 .8 3M83 .8

&S('( +eripheral #eice Last !ir$%are Jersion Certified !ir$%are Jersion

"!9 47 A#" 3738 -.8 3738 -.84

"!9 47) %# 37WM4 .88 35W87 .88

"!9 485 35W87 .88 35WE .88"!9 44M #TA%(A9( 38-5M -.8W 38-5M -.8-

"!9 44M TU9)$ 38E-M -.8W 38E-M -.8E

"!9 W7MA 3M8- .84 3M8- .8E



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Liaison : Certified '( +eripheral !ir$%are : Continued

C&T('( +eripheral #eice Last !ir$%are Jersion Certified !ir$%are Jersion

"!9 47 %# 37M85 .8- 37M85 .8-

"!9 47) %# 37WE- .8W 37WE- .84"!9 47 A#" 3734 .8 3734 .8

"!9 47) A#" 3738- .8 3738- .8

"!9 485 35W4 .88 35W4 ,88

"!9 44M #TA%(A9( 38-77 .87 38-77 .87

"!9 44M TU9)$ 38EM3 .87 38EM3 .87

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