[aiim16] digital transformation and process automation
TRANSCRIPT
Digital Transformations and Process Automation at
San Diego County
Rolf Bishop, CIO, San Diego County
The Solution Vision • ARCC Portal – My ARCC external • My ARCC internal
– My Apps – My Reports – My Whatever
The Solution Strategy • Build an infrastructure foundation – SharePoint • Integrate an image repository – Application Xtender • Integrate a data repository – MS SSRS • Identify candidate forms to digitize • Identify manual processes to automate • Provide an integration point
The Solutions • Forms: CoA-Res, CoA/O-Bus, HOX, FBN,
Parent/Child, Appeals Application • Processes: Marine Canvass, Aircraft Canvass,
Business Canvass – integration to IPTS • Business efficiencies/BI apps
Change of Address • Challenges
– Business process – Online form / Digital sigs integration – Backend process automation
Adoption • Strong Executive and stakeholders support • No advertising – provided both options initially • First month – 20% • Second month – 35% • Third month - 48% • Fourth month – 61% • Settled at 73%
Rolf Bishop Chief Information Officer Assessor/Recorder/County Clerk Office of Ernest J. Dronenburg, Jr. County of San Diego 1600 Pacific Hwy, Suite 110 San Diego, CA 92101 [email protected] (619) 685-2406 ( Office) (858) 382-5249 ( Mobile)