Amdocs Real-Time User NotificationsAmdocs White PaperMay 2014

The challenge

Consumption of information and data is rising exponentially. Global mobile data traffic reached 1.5 Exabyte per month at the end of 2013 with 18 Exabyte annually. That’s nearly 18 times the size of the entire global Internet in 2000.

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18

9

02013 2014 2015 2016 2017 2018

Figures in parentheses refer to regional share in 2018.Source: Cisco1

Middle East and Africa (9.4%)

North America (18.6%)

Asia Pacific (42.4%)

Central and Eastern Europe (10.3%)

Western Europe (12.0%)

Latin America (7.3%)

Exabytes per month 61% CAGR 2013-2018

The challenge

In addition every family or group today has multiple network connected devices used by different members of the family, consuming services at multiple rates, e.g. the kids play online and download movies; Mom works online backing up her work in the cloud; Dad works and downloads music.And they all share the same plan.

This poses several challenges to telecom operators:

• How to accurately measure accumulated usage of alldevices and services.

• Providingreal-timenotificationswhenacertainthresholdhas been crossed.

• Supporting the rising notifications load to be sent tosubscribers.

• Meetingcustomers’expectationsintermsofnotificationfrequency and time.

• Providingmultiplenotificationstodifferentchannels.• Providingdifferentnotifications todifferentplanorgroup

members according to their role; e.g. the plan owner needs to be notified in advance when his quota has reached the threshold in order to decide whether to limit spending and/or order a top up. A plan member needs to be notified he is going to finish his limit.

• Providing real-time confirmation on different actionsperformed, e.g. defining spending limit, adding top up and more.

1Cisco: Global Mobile Data Traffic Forecast Update, 2013–2018, February 5, 2014

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Real-time notification

Real-time notification is an important tool to increasecustomer satisfaction by providing the relevant information when it is needed.

Real-timenotificationanduserinteractionoffloadscustomercare by decreasing the number of calls to a call center and can be used as an efficient promotional tool for new offers and services.

Amdocs Convergent Charging enables the operator to simultaneously and accurately measure the different sessions

performed by all the plan members and aggregate them into a single account allowance.

Then they may decide in real time to issue the subscriber a notification when a threshold has been reached.

The system is aware of who is the plan owner and notifies him/her in advance about performing different actions; updating the spending limit and or adding top up, etc. It will also send notifications to the other devices when they are approaching the spending limit so as not to surprise them with service disruption.

SMS-C HLRUSSDGW

EmailServer

PNS

Amdocs Convergent Charging

Notification Layer

SendSMS

SendUSSD

SendEmail

SendSMS &USSD

Get Subscriber

Status

Self-careSMS

request

Self-careUSSD

request

SmartPhonepush

Notification

AmdocsConvergentChargingsolutionoffersreal-timenotificationsonmultipleeventsduringsubscriberconsumptionandbillingcycles via multiple channels such as SMS, email, smart phone notification, USSD.

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To meet customer satisfaction, Amdocs Convergent Charging notifies the subscriber on:

• Reachingconsumptionthresholdsduringthemonth•Notificationwhenapproachingthespendinglimit• EnablinguserinteractionviaSMS/USSDwiththefollowing

activities • Balance query service allows pre-paid subscribers to

get information about their current remaining balance. • Usage query service allows subscribers to get

information on the user allowance • Performbalancetop-upusingprepaidvoucher• Receiverealtimeconfirmationonthetop-upactivity Tobetteraddressthesubscriber/userexperience,thereal-time notification also supports:

Provisioningofsubscriberpreferencesincluding:

•Notifications• Preferredchannelofnotification(SMS,email,etc.)• Preferreddeliverytime•Notificationfrequency(daily,weekly,monthly)

Summary

In today’sworld, real-timenotification isamust forserviceproviders to engage and maintain subscribers’ ongoing satisfaction by offering the requested information accurately at the right time according to the right method.

AmdocsConvergentChargingoffers real-timenotificationsto the subscriber and empowers service providers to approach and engage subscribers.

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About Amdocs

for 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading Bss, oss and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 20,000 employees serve customers in over 70 countries.

Amdocs: Embrace Challenge, Experience Success. for more information, visit Amdocs at www.amdocs.com

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