building a smarter learning ecosystem (atd core 4 2016)

@JD_Dillon

September 30, 2016#atdcore4

SMARTERBUILDING A

ECOSYSTEMLEARNING

JD DillonPrincipal Learning Strategist

@JD_Dillon Crescendo

Organizations are continuously evolving ecosystems.

@JD_Dillon

Every role + decision is connected in a variety of ways.

@JD_Dillon Wikispaces

Just like in nature, different org ecosystems are made up of different but equally important components.

@JD_Dillon Disney Kaplan

I learned this quickly when I moved from the magical world of Disney …

… to the academic world of Kaplan Higher &

Professional Education.

@JD_Dillon Pexels

To effectively support a modern ecosystem, L&D must escape the training bubble …

@JD_Dillon iStock

… let go of our ownership mentality over learning ...

iStock

… and focus on providing the types of support our people really need.

Experience

Peers

Resources

Managers

SMEs

Training

Mentors

Education

Teaching@JD_Dillon Pexels

We must enable learning in the ways it REALLY occurs in the workplace.

CONTENT EXPERIENCE

@JD_Dillon

SMARTER6 Steps to a

ECOSYSTEMLEARNING

iStock

Diagnose Your Workplace Ecosystem1|

@JD_Dillon

Authority

@JD_Dillon Pexels

Who influences the way work is done?

Priorities

@JD_Dillon Pexels

How are priorities identified + reinforced?

Logistics

@JD_Dillon Pexels

How does environment and context impact the work?

Resources

@JD_Dillon Pexels

What tools are used to do the work?

Information

@JD_Dillon Pexels

How does information flow through the organization?

@JD_Dillon

How do all of these factors influence the work experience?

Map Your Learning Ecosystem2|

@JD_Dillon

HIGH

LOW

PR

IOR

ITY

Formal Training

Informal Training

Shared Knowledge

Manager Support

Reinforcement

Performance Support

@JD_Dillon

How do you currently prioritize the way you support workplace learning?

AVAILABILITY

HIGH

LOW

AVAILABILITY

PR

IOR

ITY

Formal Training

Informal Training

Manager Support

Shared Knowledge

Reinforcement

Performance Support

@JD_Dillon

I started here …

Bob Mosher + Conrad Gottfredson

@JD_Dillon

… and recognized how misaligned we were based on our desire to sustain improvement ...

Unstructured

Structured

Shared Knowledge

Performance Support

Continued Reinforcement

Management Support

On-Demand Training

Formal Training

AVAILABILITY

PR

IOR

ITY

@JD_Dillon

… and shifted our ecosystem structure to this more

balanced, modern approach.

Unstructured

Structured

Availability

Shared Knowledge

Performance Support

Continued Reinforcement

Management Support

On-Demand Training

Formal Training

Criticality

Identify Your Tactics3|

@JD_Dillon

Shared Knowledge

@JD_Dillon

Enable access to share information as the foundation of all workplace learning.

Performance Support

@JD_Dillon Pexels

Provide an easy + reliable way for people to get help.

Continued Reinforcement

@JD_Dillon Time

Reinforce the most important knowledge continuously to ensure retention and application.

Management Support

@JD_Dillon iStock

Enable managers to close performance gaps with meaningful coaching + feedback.

On-Demand Training

@JD_Dillon Pexels

Provide additional structure when necessary.

Formal Training

@JD_Dillon Pexels

Push only when necessary.

Unstructured

Structured

Availability

Shared Knowledge

Performance Support

Continued Reinforcement

Management Support

On-Demand Training

Formal Training

Criticality

@JD_Dillon

Make learning + support simpler, predictable + user-focused.

Apply Your Framework4|

@JD_Dillon Pexels

Reinforcement

Behaviors

Analytics

Motivation Feedback

Shared Experience

Community of Knowledge

Continuous Learning Experience

Events

Online Content

Experience

Messaging

@JD_Dillon

Knowledge Growth

Business Results

Unstructured

Structured

Availability

Shared Knowledge

Performance Support

Criticality

?

@JD_Dillon

Apply only the right layers + tactics to solve problems based on context + criticality.

Unstructured

Structured

Availability

Shared Knowledge

Performance Support

Continued Reinforcement

Management Support

Formal Training

Criticality

?

@JD_Dillon

Adds layers/tactics to solve more challenging problems.

q Define business goal

q Determine criticality

q Establish context

q Define performance objective(s)

q Identify layer(s)

q Identify tactic(s)

q Build content

@JD_Dillon

Evolve the Role of L&D5|

@JD_Dillon

Enablement

Science of Learning

Curation

Connected Experiences

TrainingSmarter

New World of L&D

@JD_Dillon

Get Started!6|

@JD_Dillon

Talk ecosystem

Think PERSON first, employee second

Run a diagnostic

Map your learning ecosystem

Identify your tactics

Start small | Think BIG

Escape the bubble

@JD_Dillon

Diagnose Your Workplace Ecosystem1|

Map Your Learning Ecosystem2|

Identify Your Tactics3|

Apply Your Framework4|

Evolve the Role of L&D5|

Get Started!6|

SMARTER6 Steps to a

ECOSYSTEMLEARNING

Everything impacts EVERYTHING!@JD_Dillon

Modern Learning Thought Leaders

Jane Hart Arun Pradhan Clark Quinn Harold Jarche Josh Bersin

@JD_Dillon

@JD_Dillon

In Real Life …

jddillon.com

jdillon@axonify.com

#atdcore4

SMARTERBUILDING A

ECOSYSTEMLEARNING

@JD_Dillon

September 30, 2016