cognitive characteristics€¦ · artificial intelligence (ai) 75% of workers interacting with...

COGNITIVE CHARACTERISTICS

Simplified User Experience

Speed through Automation of

Repeatable Processes

Cost Savings Across Service

Delivery

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“STUDY THE PAST, IF YOU WOULD DIVINE THE FUTURE.”

Confucius

COGNITIVE CAPABILITIES

Artificial Intelligence & Machine Learning

Speech Recognition & Natural Language

Processing

Automation & Robotics

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ARTIFICIAL INTELLIGENCE

Big DataMachineLearning

InternetOf

Things

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$60Bin cost savings through

productivity improvements annually for U.S. enterprises by

2020.

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Source: IDG Blog: The Outlook for Big Data and Artificial Intelligence (AI)

75%of workers interacting

with enterprise applications will interact

with intelligent digital assistants to enhance skills and expertise.

Source: IDC, Nov. 2016© Copyright 2017 BMC Software, Inc.

75%of enterprise

development will include cognitive, AI or

machine learning functionality in at least

one application.

© Copyright 2017 BMC Software, Inc. Source: IDC, Nov. 2016

SPEECH RECOGNITION

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NATURAL LANGUAGE PROCESSING

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01

03COMPLETION

02INTEGRATION

IDENTIFICATION

END-to-END AUTOMATION

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“HAPPINESS IS NOT SOMETHING YOU POSTPONE FOR THE FUTURE; IT IS SOMETHING YOU DESIGN FOR THE

PRESENT.”Jim RohnAmerican Author, Entrepeneur& Motivational Speaker

Platform

PredictiveIntelligenceAutomation

Automated, IntegratedServices

Chatbot

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End-User

Agent

THREE-TIER APPROACH

THE FUTURE

is NOW Intelligent Experiences

CHATBOT

VIRTUAL AGENTS

Service Desk Efficiency

AI/ML

Intelligent Applications

AI/ML© Copyright 2017 BMC Software, Inc.

85%believe that

customer interaction won’t require human intervention by 2020

Source: : http://www.gartner.com/imagesrv/summits/docs/na/customer-360/C360_2011_brochure_FINAL.pdf

PREDICTIVE CAPABILITIES

ORGANIC CHANNEL INTERACTIONS

EVERYTHING AS A SERVICE

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COGNITIVE OUTCOMES

Intelligent Conversational Personalized

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Conversational Experience

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Speed & Efficiency

Cost Savings

BUSINESS OUTCOMES

Jeff McKinleySr. Solution EngineerJeff_McKinley@bmc.com813.230-5380

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For more information:www.bmc.com/cognitive

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the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast,

seamless, and optimized from mainframe to mobile to cloud and beyond.

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