enhancing your power and credibility through executive presence and business savvy lindsey miller...
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Enhancing your power and credibility through Executive Presence and business savvy
Lindsey MillerJuly 2013
Life Skills for Students:
Business Presence
and Etiquette
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Key Elements of Business Presence
1) Personal Presentation
2) Etiquette
3) Mindset
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What is Business Presence?
Leaders Exude Positive Executive Presence
Topic is frequently included in assessments andperformance reviews, but generally lacks clarity or specificity.
Leadership discussions with individuals tend to focus on skills, abilities, and characteristics, but often avoids this sometimes controversial or personal topic.
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gGE Consumer Products
Elements of Executive Presence
What doesexecutivepresencelook like, sound like,act like?
You know it when you see itYou know it when you see it
..
..
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Performance
Image
Exposure
Solid performance is the price for getting in the door. Your image dictates how people respond to you and exposure determines what considerations are made.You want to be in control of your own You want to be in control of your own
destiny!destiny!
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You often only have a snapshot. . . . Make sure that you are dressed for the picture.
They decide, often quickly, - what you are capable of doing. - who you are. - what you are like.
Perception is Reality
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Dress
Language
Handshake/Greeting
Grooming
Posture &Eye Contact
Behavior
• Work/Office• Customer Events• Social Events
We Present Ourselves Both Verbally and Nonverbally
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Non-verbalPresenting Yourself
What does your attire say about you?
A. ClothesB. JewelryC. Makeup
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One-on-one – be good on your feet
Think “big picture”
Focus on facts
Keep it simple
Share information willingly
Approach it from the group’s perspective
Anticipate questions & develop answers
Have the confidence to be honest
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Business CasualBusiness casual isn’t weekend wear Overdressing is better than underdressing
Makeup & jewelry - less is more
Neatness & cleanliness count
Arms, toes, necklines, well manicuredfingernails
Pierced body parts (other than ears) and showing tattoos generally doesn’t play well.
Make sure your casual dress says that you mean business
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•First impressions are made in 60 seconds
•GE is somewhat conservative
•Follow the leader, thoughts?
•Neatness counts
•Avoid the obvious – “Sex in the City”
Dress as though you hold a position higher than you do
Impeccable dress isn’t an accident
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First Impression Tips
The Handshake - web to web
Restate their name and REMEMBER it
Express Gratitude - show courtesy & respect
Self-Confidence
Treat everyone you meet like Royalty
Poise
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Stand up straight
Use of titles
Voice quality, tone, pace
Smile in voice
Carry business cards
Business Introductions
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Good Manners During Meetings
Be on time
Be Prepared
Don’t hog the airtime
Give the speaker your full attention
Be engaged and Look engaged
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Phone etiquetteCell phoneVoicemailSpeaker phoneResponsiveness
Be careful with:Gum chewingEatingChewing iceThroat clearingCoughing/sneezing
Political correctness
Office Etiquette
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Personalize the message and be aware of your tone
Be concise – avoid long sentences
Read, Read, Read aloud
Be prudent
E-Mail Etiquette
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Art of Working a Room
Overcoming Mingle-phobiaAttend networking eventsBusiness conversations: small talk, medium talk, knowing when not to talkActive ListeningEye contactBad (foul) language Read your audienceListen more than you speak
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Business Luncheons are a good opportunity to demonstrate respect and gain credibility
Avoid foods that are difficult to eat gracefully
Don’t order the most expensive item
Placement of Silverware
Item positioning- BMW
Rule of Napkins
Table Manner Tips
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Etiquette is All About …•Respect and leadership•Taking the time to put people at ease•Evaluating other’s needs and intentions. Be
outwardly centered.•Thinking before you act•Treating others how you’d like to be treated•Send a thank you note/message when
appropriate•There’s no such thing as a vacation from good
mannersIn other words, good manners are critical for advancing your career in business
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Etiquette Basics
• Do more than others expect, show initiative and over deliver
• The Disney approach – under promise and over deliver
• Be friendly – take the initiative, speak first
• Don’t air personal problems in public
• Socializing is good, but manage time wisely
• Be on time – lateness shows disrespect
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Etiquette Basics
•Come up with solutions before taking an idea
upward
•Take on challenging tasks positively
•Congratulate the accomplishments of others
•Don’t be in too big a hurry to advance, add as
much
value as possible where you are first
•Don’t whine, always be positive and
enthusiastic
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Having Executive Presence...
Doesn’t come by accident
A strategy that must be worked on
Requirement for leadership positions
Have self-confidence and show it
Good communication skills are critical – both oral and written
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