four levels of customer satisfaction
Post on 02-Nov-2014
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The Four Levels of Customer Satisfaction
Patrick Gardner, Director
Battelle Recruiting Division
ACCURACY
AVAILABILITY
PARTNERSHIP
ADVICE
ACCURACY
•Technical Expertise
•Communication
•Reporting
•Recruiting Process
Foundation of Credibility
AVAILABILITY
Readily Accessible
•In the office
•Out of the office
PARTNERSHIP
Common interests•Outcomes
•Mission and purpose
•Personal investment
•Group needs
•Strategy
ADVICE
Needed Expertise •Talent
•Industry
•Competition
•Division/Department
•Hiring process
What is right for your business partners?
•Why do they need Recruiting?
•What do they need?
•When do they need us?
•Where do they need us?
•How do they want to work
with us?
What is right for Battelle?
Are their requests in line with Battelle’s principles and strategic vision?
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