how to use twitter infographic 2.0

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Post on 03-Nov-2014

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Since my first Twitter Tips Infographic went viral, I decided to update the infograhic and the slideshare for my presentation at the 2013 #smtulsa conference. This version has updated tips and a couple of case studies. 1. What happens when a customer Tweets something bad, and 2. how not to piss people off with your Tweets. If you use, please credit Cheryl Lawson and @Partyaficionado Get the infographic image via Partyaficionado.com/Twitter

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Bit Rebels 17,910 Views

Edudemic 12,810 views

@Alyssa_Milano RT

How businesses should use Twitter

A customer service case studyAs witnessed live

Sunday 09-12-2010By Cheryl Lawson

@PartyAficionado(updated 9-5-2011)

When a customer has an issue…

Respond

Don’t Fear it, Get on it

The customer may still be unhappy

Deliver

Keep Winning

@PartyAficionadoBut wait…… There’s more

There is a new Football Season upon us

#RamonWOW

Case Study #2

?

Yikes!

Smart

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