infographic: is the healthcare industry digitally fit? our survey findings

Is the Healthcare Industry Digitally Fit?Our Survey Findings

#digitaltransformation

Sources: 1. National Research Corporation, “Consumers Going Digital With Their Healthcare Experiences Means Providers Must Step It Up”, March 20142. BusinessInsider, “10 Ways Mobile Is Transforming Health Care”, June 20143. Capgemini Consulting Analysis

Reach out: Interested in reading the full report? Head to http://www.capgemini-consulting.com/digital-healthcare-survey

Follow us on Twitter @capgeminiconsul or email dtri.in@capgemini.com

use social media tooffer services tocustomers

use social media tooffer services tocustomers

use mobile channels tooffer services to customers

use mobile channels tooffer services to customers

use digitaltechnologiesto personalize care

use digitaltechnologiesto personalize care

share a common vision towardsdigital transformation across seniormanagement

share a common vision towardsdigital transformation across seniormanagement

allocate adequate funding todigital transformation

allocate adequate funding todigital transformation

have an integratedview of customerdata

have an integratedview of customerdata

invest in building digitalskills

invest in building digitalskills

18%58%

63% 13%

47% 21%

84% 36%

have automatedcore processes

have automatedcore processes

33%

How Can Healthcare ProvidersMove Up the Digital Curve?

Define a Vision and SecureTop-Management Buy-in

Define transformation goalsbased on patient needs

Assess existing digital initiatives,processes, systems and digital skill levels

Build a digital communication backbonethrough online training and knowledgesharing platforms

Invest in training programs andhire experienced digital professionals

Streamline operations and develop asingle source of truth for customer,operations and financial data

79%

84%

28%

Use of Social Media Channels

Use of Mobile Channels

Use of Digital Technologies to Personalize Care

Approach to Digital Transformation

Consumers are taking charge oftheir health using digital tools

search for health information on socialmedia channels

4 millionmobile health appdownloads occur/ day

Only 33% of healthcare providers are digitally mature

Digitally MatureHealthcare Providers

Non-Digitally MatureHealthcare Providers

A comparison of Healthcare Providersby Digital Maturity

Process Digitization

Integrated Views of Data

Investments in Digital Skills

31%

63% 31%

84%

Identify quick wins andlong-term digital initiatives

Set up a dedicatedDigital Services Unit (DSU)

Establish a Transformation Roadmap andGovernance Model to Drive Digital Initiatives

Leverage early-adopters of digital to helpevangelize digital technologies internally

Promote Internal Collaboration and KnowledgeSharing to Drive Internal Engagement

Prioritize Skill Development and OperationalExcellence for a Sustained Digital Advantage

45%