kiosks & interactive displays: patron interaction

Amanda L. Goodman @godaisies

Patron InteractionKiosks & Interactive Displays

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HELLO!

Amanda L. Goodman @godaisies

Amanda L. GoodmanUser Experience Librarian at Darien Library in CT

agoodman@darienlibrary.org@godaisiesamandagoodman.com or libux.co

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Is This A Kiosk?

Yes, but…

Purpose2Source: http://bit.ly/1bz8loS

DIRECTIONAL

Amanda L. Goodman @godaisies Source: Thomas Dowling, Wake Forest University, 2015

INFORMATIONAL

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FUNCTIONAL

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EXHIBIT

Amanda L. Goodman @godaisies Source: Abby Sesselberg, 2015

Content2Source: http://bit.ly/1IHV8o6

Who can

Create Content?

STUDENTS

Amanda L. Goodman @godaisies

Interactive Photo Display at Vanderbilt Universityhttp://bit.ly/1yPoOPV

Central Piedmont Community College Policyhttp://bit.ly/1G6Xw4N

Cornell University’s Albert R. Mann Library Policyhttps://mannlib.cornell.edu/rooms-labs/lobby

Hunt Library at NC State’s Video Wallshttp://bit.ly/1DAAK3D

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HUNT LIBRARY

Amanda L. Goodman @godaisies Source: https://instagram.com/p/zPrRuBzYps/

Digital signage, if deployed properly, tells venue-specific stories, consistently serving up the right content to the right audience at the right time.

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Vern Freedlander, SVC Online, December 2011

CONTENT LOOPS AT WVU

Amanda L. Goodman @godaisies

30% General Content70% Site Specific Content

Source: http://bit.ly/1JeHfRH

Use an Editorial Calendar

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Features2Source: http://bit.ly/1ySqMzb

Source: Texas Woman’s Universityhttp://www.twu.edu/library/kiosk/Maps

Source: Darien LibraryNeeds

Availability Source: Grand Valley State University http://labs.library.gvsu.edu/display/

Catalog Source: UMBC Libraryhttp://aok.lib.umbc.edu/kiosk/

EventsSource: Wilton Library Association

Events: The JourneySource: Wilton Library Association

Source: Darien Library

Oops!

Source: http://bit.ly/1FJmag1

Accessibility

SHOUT OUT

Amanda L. Goodman @godaisies Source: http://bit.ly/1bxTN8R

To be more accessible, kiosks need a headphone jack, so a blind user can interact with them privately; a keyboard with keys you can find by touch; and correct software applications to make everything work correctly.

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Gregg Vanderheiden, Trace R&D Center at UW-Madison http://bit.ly/1Dfry4d

ACCESSIBILITY RESOURCES

Amanda L. Goodman @godaisies

E-Accessibility Policy Toolkit for Persons with Disabilitieshttp://bit.ly/1FfFDEJ

Usable Gestures for Blind Peoplehttp://bit.ly/1DD9IZm

Simple Gestures Make Kiosks Accessible http://bit.ly/1yUMySR

Indoor Navigation Using a Digital Sign Systemhttp://bit.ly/1JeWFW4 (Open Access)

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User Testing2Source: Darien Library

IMPORTANT

Amanda L. Goodman @godaisies

Stress that you are testing the design NOT the person. Say this repeatedly.

Make it so!

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SAMPLE QUESTIONS TO ASK

Amanda L. Goodman @godaisies

Have you used a touchscreen kiosk before?

What do you expect to learn or discover from using this kiosk?

Would the current display [screensaver or default screen] encourage you to explore? Why?

How would you find X?

Do you know where you are in the building from this map?

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SAMPLE QUESTIONS TO ASK

Amanda L. Goodman @godaisies

Where would you find information about X?

Now that you have started to use the kiosk, is there anything else you would want to find on it? Are we missing anything?

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TIPS

Amanda L. Goodman @godaisies

Work in Teams of TwoOne asks the questions. The other writes.

Ask to Film Their HandsSaves time on note taking and gives you video proof of how users act.

Encourage Thinking Out LoudYou want to know why they’re doing what they do.

Offer CompensationCoffee is popular!

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Resources

2Source: Darien Library

HARDWARE

Amanda L. Goodman @godaisies

Samsung Smart Signage TVhttp://smbz.us/1yV1H6s

Monitors

TVs

Tablets

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Test Your Hardware

2Source: Darien Library

PAID SOFTWARE

Amanda L. Goodman @godaisies

CoolSignhttp://bit.ly/1JiHcUV

Visixhttp://bit.ly/1Ojbryy

FireSignhttp://firesign.net/

Screenlyhttps://www.screenlyapp.com/

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FREE SOFTWARE

Amanda L. Goodman @godaisies

SignageStudiohttp://bit.ly/1Fiu5Rn

Screenlyhttps://www.screenlyapp.com/

Concertohttp://www.concerto-signage.org/

Xibohttp://xibo.org.uk/

HTML Templateshttps://creativemarket.com/

IntuiFacehttp://bit.ly/1zSCG6U

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OTHER SOFTWARE

Amanda L. Goodman @godaisies

Wayfinding by UCDavishttp://bit.ly/1d71rra

WordPress Digital Signage Solutionhttp://bit.ly/1yZ0H1y

Mapplic – Custom Interactive Map WordPress Pluginhttp://bit.ly/1yZ0wDq

Xibohttp://xibo.org.uk/

Wayfinding https://www.wayfindingpro.com/

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http://wpds.pixelydo.com/

COMPUTER AVAILABILITY MAPPING

Amanda L. Goodman @godaisies

Map it @ WSUhttp://bit.ly/1Qqb7fJ

Creating Computer Availability Mapshttp://bit.ly/1QqbdE5

How to Build a Computer Availability Maphttp://bit.ly/1yZ2raS

LabStatshttp://bit.ly/1OMDaCA

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EVEN MORE RESOURCES

Amanda L. Goodman @godaisies

Lessons in Public Touchscreen Developmenthttp://bit.ly/1Hy6hZN

Brave NUI World [Book]http://amzn.to/1JzO0Kr

Designing Gestural Interfaces [Book]http://bit.ly/1yZ2raS

University of York Information Directorate Maphttp://bit.ly/1GnTp6W

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DIGITAL SIGNAGE REPORTED ON FACEBOOK

Amanda L. Goodman @godaisies

RealEyes DisplayAugustana College, Christine Aden

TV + FireSign Software + EvancedElmhurst Public Library, Catherine E. Ingram

Digital Photo Frame + Flash Drive + LCD TVSolvay High School, Katharine St. Laurent

Signage Studio Software Norton Public Library, Amanda Viana

Source: http://on.fb.me/1JzDxyK

DIGITAL SIGNAGE REPORTED ON FACEBOOK

Amanda L. Goodman @godaisies

CoolSign SoftwareDrexel Learning Commons Atrium, Catherine Collins

Digital Signage Software + Streaming Media Stick + HDTVTenafly Public Library, Daniel Lee

Visix SoftwareE. H. Butler Library, Leah Galka

Monitors + Raspberry Pi + Concerto SignageWake County (?), Kevin Smith

Source: http://on.fb.me/1JzDxyK

DIGITAL SIGNAGE REPORTED ON FACEBOOK

Amanda L. Goodman @godaisies

Converted Dell LaptopsTarrant County College, Ayyoub Ajmi

Plex Media Server + Rokus + Laptop + JPEGsE. H. Butler Library, Leah Galka

Source: http://on.fb.me/1JzDxyK

FROM LITA LISTSERV: DEC 22, 2014

Amanda L. Goodman @godaisies

Plex Media Server + Rokus + Laptop + JPEGsRowan Public Library, NC; Edward A. Hirst

Raspberry Pi + Monitors + Screenly SoftwareNew York City College of Technology, CUNY; Junior Tidal

Source: http://bit.ly/1Di87Yt

LIBRARY KIOSKS YOU CAN VISIT ONLINE

Amanda L. Goodman @godaisies

Grand Valley State Universityhttp://labs.library.gvsu.edu/display/

UMBC Library Information Kioskhttp://aok.lib.umbc.edu/kiosk/

Hunt Library at NC Statehttp://www.lib.ncsu.edu/touchscreen/

University of Nebraska Kearney: Ryan Libraryhttp://library.unk.edu/kiosk/

Inspiration From Elsewhere2Source: http://bit.ly/15zxrQV

HYATT REGENCY CHICAGO

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MIT MEDIA LAB

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LAS VEGAS AIRPORT

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LAS VEGAS AIRPORTAmanda L. Goodman @godaisies 52/64

LAS VEGAS AIRPORT

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PHILADELPHIA CONVENTION CENTER

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PHILADELPHIA CONVENTION CENTER

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PHILADELPHIA CONVENTION CENTER

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PHILADELPHIA CONVENTION CENTER

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PHILADELPHIA CONVENTION CENTERAmanda L. Goodman @godaisies 58/64

PHILADELPHIA CONVENTION CENTER

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LAS VEGAS CONVENTION CENTER

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Created using Four Winds Interactivefourwindsinteractive.com

CHICAGO ALAMW 2015

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Created using #tagboardtagboard.com

IKEA PRODUCT SEARCH

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Requires keyboard input with a roller mouse

Amanda L. Goodman @godaisies 5/53Source: http://bit.ly/1GdaE8x

THANK YOU

Amanda L. Goodman @godaisies

Download the Slideshttp://bit.ly/1GnTRCe

agoodman@darienlibrary.org @godaisiesamandagoodman.com or libux.co

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Write-Up of Our Kioskhttp://bit.ly/1yV7jgZ