knowledge management strategy 2011a
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8/3/2019 Knowledge Management Strategy 2011a
http://slidepdf.com/reader/full/knowledge-management-strategy-2011a 1/17
Knowledge ManagementStrategy- Site
implementationxxxxxxxxxxxCompany
June 2011
Shannon Loomer
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The Purpose & Objective of this document is to introduce the
concept of a Team Knowledge Management Platform, and gain
executive support of it¶s implementation.
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Team site mission -----------------------------------------------------------------------------4
Why implement a Team Website?----------------------------------------------5
Internal and External Communications
Managing Our Organizational knowledge
xxxx Strategy: How this can help ----------------------------------------------10
Measuring Knowledge Sharing --------------------------------------------------12
The Platform: SharePoint Capabilities -----------------------------------15
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xxx Team Site - Mission and Purpose
To increase organizational capability, partnership quality, engagement
and productivity for teams and individuals by providing a forum for internal
and external communications and a knowledge management platform.
Address team
survey results
Support HR strategy
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Using SharePoint for Internal Communications will allow us to:
Communicate Vision & Mission to xxx team - reinforcing values and principles
Communicate Strategy: Provide access to information about strategic initiatives
and transparency to future direction.
Share Events and Announcements Store info about events and update
announcements in one location rather than emailing individuals
Provide emergency tactical info- provide quick updates to team when necessary
Create a forum for 2-way dialogue among xxx team members, and between
team member and xxx Management.
Share keys dates and key project data
Share Best Practices, ideas, links, and feedbackENG AGEMENT
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Using SharePoint for External Communications will allow us to:
Link in to HR tools and heighten awareness of our synergies to HR and the
greater enterprise.
Provide a forum for 2-way dialogue with clients and other stakeholders within
the organization
Provide info and demonstrations of our knowledge, skills and capabilities to
clients to show-case our offerings.
Provide a virtual meeting and collaboration space between clients, otherstakeholders and the Xxx team
Keep our stakeholders aware of new offerings, and changes in our organization
PARTNERSHIP QU ALITY
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Our organizational assets come in the form of formalized documentation as
well as tacit knowledge held by team members. (over 300 years of collective
experience in our field!)
We can leverage SharePoint as a way to capture and share both.
Using SharePoint for Document Management will allow us to:
Manage a group of documents by providing tools to share and update files and to
keep people informed about the status of those files.
Enable controls over any new documents that are created from that site goingforward and can specify how the files on the current site behave.
Enable version control for documents and files that are frequently accessed or
frequently updated.
OR
G A
NIZA
TIO
N AL CAPABILI
TY
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Using SharePoint for capturing the tacit knowledge of team members will
allow us to:
Change individual into organizational knowledge
Create the means for the organizational ability to learn
Add to a collective database of best practices that can be shared across the
enterprise
recognize the value of new, internal information, assimilate it, and apply it to
tactical ends for an organization's innovative capability.
ORG ANIZATION AL CAPABILITY
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Using SharePoint for Team Collaboration will allow us to:
Provide a forum for understanding our own and each others roles and
accountabilities.
Provide a forum for recognition of team members that is based upon tangible
contribution to the communal interest.
Ask a question once, Answer a question once- for everyone to see.
PRODUCTIVITY & ENG AGEMENT
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Connect with internal and external stakeholders (Store Support
and HR, possibly with some Business Partners)
Leverage synergies with HR and other parts of the enterprise
Improve partnership quality between Infrastructure, technical
and Program development team.
Xxx Strategy: How this can help
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Explicit knowledge sharing-Productivity
1. We share business proposals and reports with each other.
2. We share manuals, models, and methodologies with each other.
3. We share each other's success and failure stories.
4. We share business knowledge obtained from newspapers, magazines, journals, and
television,
and online sources
IF THE TE AM-SITE DOES IT¶S JOB WELL...
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Implicit knowledge sharing-Engagement
1. We share know-how from work experience with each other.
2. We share each other's know-where and know-whom.
3. We share expertise obtained from education and training.
Partnership Quality
1. We make beneficial decisions based on knowledge shared
2. We understand each other's business objective and process.
3. We have compatible culture and policies in the process of business.
IFT
HE
TE
AM-SITE
DOE
S IT
¶S JOBWE
LL...
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Organizational Capability
1. We have the ability to find valuable knowledge within the organization.
2. We have the ability to assimilate the found knowledge in our organization.
4. We have the ability to exploit the gathered knowledge for our organization.
5. We have enhanced our IT competency.
6. We have increased access to skilled personnel.
7. We have increased access to key information technologies.IF THE TE AM-
SITE DOES
IT¶S JOBWELL...
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SharePoint is a Microsoft Office collaboration tool. It allows teams to
share information anywhere there is a web browser available. Everything
is on the website.
A SharePoint website provides a central storage (³cloud-based´) space for
documents, information, and ideas. It helps groups of people share information and
work together . For example, a SharePoint site can help you:
Coordinate projects, calendars, and schedules.
Discuss ideas and review documents or proposals.
Share information and keep in touch with other people.
Access, or update information quickly
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Team Site
Collaboration Tools
Social networking
Best Practices
Project Site(Collaboration
Workspace)
Collaboration Tools
Project Intelligence
DocumentWorkspace
Forms and BusinessProcesses
ContentManagement
Enhanced Search
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In recent months the development of the Xxx people plan, as well
as theT
OS results have pointed to the critical importance of increasing our organizational capability, partnership quality,
engagement and productivity for every member of the Xxx
team.
A SharePoint based team site can be a means to achieving this.
Executive support of the implementation of a team site is crucialto it¶s success.
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