knowledge management strategy 2011a

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Knowledge ManagementStrategy- Site

implementationxxxxxxxxxxxCompany

June 2011

Shannon Loomer



The Purpose & Objective of this document is to introduce the

concept of a Team Knowledge Management Platform, and gain

executive support of it¶s implementation.



Team site mission -----------------------------------------------------------------------------4

Why implement a Team Website?----------------------------------------------5

Internal and External Communications

Managing Our Organizational knowledge

xxxx Strategy: How this can help ----------------------------------------------10

Measuring Knowledge Sharing --------------------------------------------------12

The Platform: SharePoint Capabilities -----------------------------------15



xxx Team Site - Mission and Purpose

To increase organizational capability, partnership quality, engagement

and productivity for teams and individuals by providing a forum for internal

and external communications and a knowledge management platform.

Address team

survey results

Support HR strategy



Using SharePoint for Internal Communications will allow us to:

Communicate Vision & Mission to xxx team - reinforcing values and principles

Communicate Strategy: Provide access to information about strategic initiatives

and transparency to future direction.

Share Events and Announcements Store info about events and update

announcements in one location rather than emailing individuals

Provide emergency tactical info- provide quick updates to team when necessary

Create a forum for 2-way dialogue among xxx team members, and between

team member and xxx Management.

Share keys dates and key project data

Share Best Practices, ideas, links, and feedbackENG AGEMENT



Using SharePoint for External Communications will allow us to:

Link in to HR tools and heighten awareness of our synergies to HR and the

greater enterprise.

Provide a forum for 2-way dialogue with clients and other stakeholders within

the organization

Provide info and demonstrations of our knowledge, skills and capabilities to

clients to show-case our offerings.

Provide a virtual meeting and collaboration space between clients, otherstakeholders and the Xxx team

Keep our stakeholders aware of new offerings, and changes in our organization

PARTNERSHIP QU ALITY



Our organizational assets come in the form of formalized documentation as

well as tacit knowledge held by team members. (over 300 years of collective

experience in our field!)

We can leverage SharePoint as a way to capture and share both.

Using SharePoint for Document Management will allow us to:

Manage a group of documents by providing tools to share and update files and to

keep people informed about the status of those files.

Enable controls over any new documents that are created from that site goingforward and can specify how the files on the current site behave.

Enable version control for documents and files that are frequently accessed or

frequently updated.

OR

G A

NIZA

TIO

N AL CAPABILI

TY



Using SharePoint for capturing the tacit knowledge of team members will

allow us to:

Change individual into organizational knowledge

Create the means for the organizational ability to learn

Add to a collective database of best practices that can be shared across the

enterprise

recognize the value of new, internal information, assimilate it, and apply it to

tactical ends for an organization's innovative capability.

ORG ANIZATION AL CAPABILITY



Using SharePoint for Team Collaboration will allow us to:

Provide a forum for understanding our own and each others roles and

accountabilities.

Provide a forum for recognition of team members that is based upon tangible

contribution to the communal interest.

Ask a question once, Answer a question once- for everyone to see.

PRODUCTIVITY & ENG AGEMENT



Connect with internal and external stakeholders (Store Support

and HR, possibly with some Business Partners)

Leverage synergies with HR and other parts of the enterprise

Improve partnership quality between Infrastructure, technical

and Program development team.

Xxx Strategy: How this can help



Explicit knowledge sharing-Productivity

1. We share business proposals and reports with each other.

2. We share manuals, models, and methodologies with each other.

3. We share each other's success and failure stories.

4. We share business knowledge obtained from newspapers, magazines, journals, and

television,

and online sources

IF THE TE AM-SITE DOES IT¶S JOB WELL...



Implicit knowledge sharing-Engagement

1. We share know-how from work experience with each other.

2. We share each other's know-where and know-whom.

3. We share expertise obtained from education and training.

Partnership Quality

1. We make beneficial decisions based on knowledge shared

2. We understand each other's business objective and process.

3. We have compatible culture and policies in the process of business.

IFT

HE

TE

AM-SITE

DOE

S IT

¶S JOBWE

LL...



Organizational Capability

1. We have the ability to find valuable knowledge within the organization.

2. We have the ability to assimilate the found knowledge in our organization.

4. We have the ability to exploit the gathered knowledge for our organization.

5. We have enhanced our IT competency.

6. We have increased access to skilled personnel.

7. We have increased access to key information technologies.IF THE TE AM-

SITE DOES

IT¶S JOBWELL...



SharePoint is a Microsoft Office collaboration tool. It allows teams to

share information anywhere there is a web browser available. Everything

is on the website.

A SharePoint website provides a central storage (³cloud-based´) space for

documents, information, and ideas. It helps groups of people share information and

work together . For example, a SharePoint site can help you:

Coordinate projects, calendars, and schedules.

Discuss ideas and review documents or proposals.

Share information and keep in touch with other people.

Access, or update information quickly



Team Site

Collaboration Tools

Social networking

Best Practices

Project Site(Collaboration

Workspace)

Collaboration Tools

Project Intelligence

DocumentWorkspace

Forms and BusinessProcesses

ContentManagement

Enhanced Search



In recent months the development of the Xxx people plan, as well

as theT

OS results have pointed to the critical importance of increasing our organizational capability, partnership quality,

engagement and productivity for every member of the Xxx

team.

A SharePoint based team site can be a means to achieving this.

Executive support of the implementation of a team site is crucialto it¶s success.

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