organizational communication

ORGANIZATIONAL COMMUNICATION

PRESENTED BY:ABHILASH NAIR

HARSHIDA CPRIYA P

SHISHIR V RATHOREVIVEK SRIVASTAVA

FORMAL SMALL-GROUP NETWORKS

CHAIN

WHEEL

ALL CHANNEL

• SPEED: MODERATE• ACCURACY: HIGH• EMERGENCE OF A

LEADER: MODERATE• MEMBER SATISFACTION:

MODERATE

• SPEED: FAST• ACCURACY: MODERATE• EMERGENCE OF A

LEADER: NONE• MEMBER SATISFACTION:

HIGH

• SPEED: FAST• ACCURACY: HIGH• EMERGENCE OF A LEADER:

HIGH• MEMBER SATISFACTION: LOW

GRAPEVINE COMMUNICATION

• Informal communication

group.

• Important source of

information. Statistics say 75%

of the employees hear about

the matters through rumors.

• General practice involves

tracing a piece of information

back to its source

GRAPEVINE COMMUNICATION

• Not controlled by management• Considered more believable

and reliable than formal communication techniques.

• To serve the self interests of people within the organization.

RUMORS !!

They emerge as response to:

1. Important Issues2. Ambiguity3. Anxiety

IS GRAPEVINE NECESSARY ?

• About 75% of information carried is true.• Gives managers a feel for moral in their

organization.• Help identify what is important or not.• Creates a sense of closeness and friendship

among whom they share.

Management must work….HOW?

To avoid negative consequences of rumors– Announcing timetables for decisions– Explaining decisions and behaviors

that may appear secretive and unclear.

– Emphasizing on downside and upside of decisions and future plans.

– Openly discuss worst case possibilities.

Electronic Communications

•E-mail• Instant Messaging & Text Messaging• Networking Software• Blogs• Video Conferencing

E-mail

E-mail uses the internet to transmit and receive computer generated text and documents.

Benefits• Managing E-mail is Easy• Fast• Inexpensive• Transmission Secure and Reliable• Easy to Prioritize• Automated E-mails

Limitations

• Misinterpreting the Message• Communicating Negative Messages• Overuse of E-mail• E-mail Emotions• Privacy Concerns

Instant messaging

• Definition :IM falls under the umbrella term online chat

• communication done in real-time, between specified known users

Overview

• It is real time• Allows Text, voice call, Video Calls• Offline Messages are also allowed• Allowing immediate receipt of

acknowledgment or reply

History

• Instant messaging predates the Internet• First appearing on multi-user operating

systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics ) [1] in the mid-1960s.

• Initially, some of these systems were used as notification systems for services like printing

Interoperability

• Transfer file , contact list, the ability to hold several simultaneous conversations.

• Enterprise application integration• XMPP, Lotus Sametime , Microsoft Office

Communicator

Mobile instant messaging

• Services to be accessed from a portable device• Android, Blackberry OS, iOS , Symbian OS,

Windows Mobile• Embedded clients - tailored IM client for every

specific device.a) Clientless platform – not need to download any software to the handsetb) Enables all users and all devices from any network to connect

In web browser

• Gtalk• yahoo! Messenger• Window Live Messenger

Business application

• Enterprise Instant Messaging• Microsoft Exchange• IBM Lotus Sametime , Microsoft Office

Communications Server, Jabber XCP and Cisco Unified Presence

Social Networking Sites

• Facebook• Twitter• Myspace• Orkut

Facebook

twitter

Web Logs (Blogs)

INTRODUCTION

• A blog (a blend of the term web log) is a type of website or part of a website. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video.

• Most blogs are interactive, allowing visitors to leave comments and even message each other via widgets on the blogs and it is this interactivity that distinguishes them from other static websites.

A Simple Example of Blog

Types Of Blogs• There are many different types of blogs, differing not only in the type of

content, but also in the way that content is delivered or written.

• Personal blogs -- Twitter• Corporate and organizational blogs -- Business Blogs• By media type- -- vlog ,Linklog• By device --- moblog

Reasons Your Business Needs a Blog

• Build relationships• Build your reputation• Build customer loyalty• Build authority• Build traffic

Video Conferencing

INTRODUCTION

Conducting a conference between two or more participants at different sites by using computer networks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing system works much like a video telephone

• Multipoint videoconferencing allows three or more participants to sit in a virtual conference room and communicate as if they were sitting right next to each other

Benefits of Video Conferencing

• Video Conferencing Increases Productivity

• Video Conferencing Saves Money

• Video Conferencing Saves Time

CONCLUSION

• The latest generation IP-based software and online services are much less expensive and more flexible than yesteryear's hardware-based video conferencing.

• The hard-cash business benefits are travel expense reduction, the complete elimination of teleconference bills for internal meetings, plus increased sales revenue and customer retention.

KNOWLEDGE MANAGEMENT

KNOWLEDGE MANAGEMENT• A trans-disciplinary approach to improving organisational

outcomes and learning, through maximising the use of knowledge

• Process of organizing and distributing an organization's collective wisdom.

• Right informationright peopleright time.• Identifies knowledge that matters to the organization.• Requires an organizational culture that promotes,values

and rewards sharing knowledge.

Knowledge is more than knowing•More knowledge doesn’t imply better knowledge•Capture pertinent information and organize•Overload = Noise:Business workers are flooded with data and drowning in information

Organizational conditions for KM• Trust• Confidence• Credibility• Direct connection knowledge • Knowledge is powerknowledge sharing is power• Systems support

Why manage knowledge • Enables effective and timely

decision-making• Fosters creativity & innovation• Enhances communication• Supports culture of learning, customer-focus, and moving from “good” to “best”

• Gives competitive edge, improved organizational performance, control leaks of vital information

EXAMPLES • BP - by introducing virtual team working using videoconferencing have speeded up the solution of critical operation problems.

• Hewlett-Packard - by sharing expertise already in the company, but not known to their development teams, now bring new products to market much faster than before.