presented by: susan p, training mgr. “would i follow me?”

Presented by: Susan P, Training Mgr.

“Would I Follow Me?”

Learning Objectives

• Recognize misguided leadership behavior and its negative effects

• Understand the positive effects of good leadership practices on trust, engagement and motivation

• Learn effective leadership behaviors and appreciate the effects of such behaviors on success of work team

• Examine individual leadership style and behaviors

What Makes You Follow Someone?

ACTIVITY

“If you could be on the receiving end of your own leadership style, how do you think you would answer this question: “Would I Follow Me?”

- “Would I Follow Me?” Video

“Would I Follow Me?

ACTIVITY

“Would I Follow Me?”

VIDEO

Six Wrong Ideas

1. I’m in Charge Here2. Hide the Truth3. People Love a Control Freak4. Accentuate the Negative5. When in Doubt, Shout6. I’m Always Right

Effective Leadership Practices

1. Don’t Dictate; Facilitate2. Be Honest and Ethical3. Let People do Their Jobs4. Focus on the Positive5. Use Mistakes as Opportunities6. Be Inclusive

“Everyone…wants the same thing in life: to be recognized to be cared for, and to be given an opportunity to grow. And, if you’re authentic and trustful, people will realize that, and they’ll respond.”

- Fast Company Magazine “A Leader’s Journey” (Issue

25)

“If you idealize your role (as a leader) – you fool yourself about what people really think of you. You don’t get open and honest feedback from people. There’s no reality testing.”

- Fast Company Magazine“A Leader’s Journey” (Issue 25)

Analysis of Leadership

ACTIVITY

“The next time you’re out there in the trenches, leading people, put yourself in their place and ask yourself: Would I Follow Me?”

- “Would I Follow Me?” Video

Presented by: Karla K, VP HR

Trust, Engagement, Inspiration

Source: PDI-Ninth House

Learning Objectives

• Understand the value of a high-trust work culture• Understand the impact of leadership practices that

engage and inspire• Learn how to build and sustain trust within your

team• Learn techniques to involve and engage others in

ways that impact performance, relationships, and results

• Learn how to inspire high levels of personal commitment and connection to mission & goals

“The new leaders will be both inspired and inspiring. They will be able to find and hold a vision while enthusing others to share that vision. They will be able to manage chaos and complexity while instilling enough stability to ensure smooth daily operations…”

- Oliver, Richard. Inspirational Leadership: Henry V and the Muse of Fire

The Right Stuff

Source: PDI-Ninth House

ENSURE ENGAGEMENT:Ownership

BUILD TRUST:Alignment

INSPIRE COMMITMENT:Loyalty

DISCRETIONARY EMPLOYEE EFFORT

Three Perspectives: The Leader’s Role

Source: PDI-Ninth House

“TEI Quotient”: Overall MSGCU Supervisory Team Responses

You the Leader

Your Leadership

Team

Whole Department

Trust 223 225 198

Engagement 200 207 200

Inspiration 218 219 203

Totals 641 651 601

TRUST

High- & Low-Trust Working Environments

ACTIVITY – Part 1

Foundations of Trust

Outcome of trust = Credibility

•Risk taking

•Confidence

•Mutual respect

•Cooperation

•Loyalty

Source: PDI-Ninth House

Competence

• Communicate about results, direction and progress.

• Share rationale for decisions.• Demonstrate expertise.• Celebrate team’s results and successes.• Highlight and recognize individual

contributions.

Source: PDI-Ninth House

Integrity

• Model ethical behavior.• Keep promises.• Discuss own work values.• Reinforce consistence and follow-up.• Reward individuals and the team for

acting with integrity.

Source: PDI-Ninth House

“While the development of fundamental values is crucial, integrity is the one value required in every leader. Integrity is not just the absence of lying but telling the whole truth, as painful as it may be. Without complete integrity in your interactions, no one can trust you. If they cannot trust you, why would they ever follow you?”

- Bill George, Former Chair & CEO, Medtronic

Positive Intent

• Share control.• Disclose motives and agendas.• Encourage open communication.• Take time to get to know individuals

and their concerns.• Address “up front” perceived gaps

between individual and group interests.

Source: PDI-Ninth House

High- & Low-Trust Working Environments

ACTIVITY – Part 2

Break

ENGAGEMENT

From Satisfaction to Engagement

SATISFACTION

How much I like things here

COMMITMENT

How much I want to be here

ENGAGEMENT

How much I want to and actually do

improve our business results

•Stay•Say

•Serve

Source: Hewitt Associates

-13-

The Cost of Disengagement

Gallup Index 2004

MSGCU2010

Actively Disengaged 17% 5%

Not Engaged 54% 7%

Truly Engaged 29% 62%Almost Engaged: 26%

Foundations of Engagement

Outcome of Engagement = Accountability and Ownership

•Sense of having “skin in the game”

•High results focus

•Giving one’s best

•Smooth teamwork

•Cognitive buy-in

•Ownership

ENGAGEMENT

Clarity of P

urpose

Credibility of G

oals

Contribution/P

artic.

ENGAGEMENT

Source: PDI-Ninth House

Engagement through Participation

ACTIVITY

Leading for Engagement

• Create channels and methods for engaging the team in dialogue about the group’s purpose and goals.

• Have the group share accountability for achieving goals.

• Periodically revisit and refocus on the Priority or Critical Few areas

Source: PDI-Ninth House

Leading for Engagement

• Make sure every individual in the unit/team knows that his/her work contributes in some important way.– Connect the dots explicitly between tasks

and high level goals– Recognize and celebrate individual

contributions

Source: PDI-Ninth House

Dramatization

The Story of the NY City Teacher…

CAST

Narrator: Susan Pasikowski

Teacher: Lisa Pionk

Principal: Scott Townsend

INSPIRING

“’Inspiration’…comes from the word “in-spirare,” to breathe in. And a vision is like a breath of fresh air, it gives energy…I would say the fundamental ability of an inspirational leader is to change the energy of those around them.”

- Olivier, Richard. Inspirational Leadership: Henry V and the Muse of Fire.

Inspiring Messages - Quotes

ACTIVITY

Foundations of Inspiration

Source: PDI-Ninth House

“To excel in the 21st century, great companies will go one step further by engaging the hearts of their employees through a sense of purpose. When employees believe their work has a deeper purpose, their results will vastly exceed those who use only their minds and their bodies. This will become the company’s competitive advantage.”

- Bill George, Former Chair & CEO, Medtronic

Inspirational Messages

• Sincerity• Purpose• Personal Connection• Good Stories• Colorful Images

Source: PDI-Ninth House

Creating a Message to Inspire

ACTIVITY – Two Parts

SUMMARY

The Right Stuff

Source: PDI-Ninth House

ENSURE ENGAGEMENT:Ownership

BUILD TRUST:Alignment

INSPIRE COMMITMENT:Loyalty

DISCRETIONARY EMPLOYEE EFFORT

Three Perspectives: The Leader’s Role

Source: PDI-Ninth House

Session Closing