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Real Time Demand Capacity (RTDC) Approach
Identify
Barriers to
Accomplishing
Plans
Focused
Improvements
on Barriers
Real-Time
Matching of
Capacity to
Demand
Shift/Add
Capacity to
Address Large
Mismatches
Copyright © 2012 Institute for Healthcare Improvement
Months: 3 6 9 12 24
. . . .
Larger
Improvement
Projects
Hospital Bed Meeting:Its Role in Real Time Demand Capacity Management
This presenter has nothing to
disclose.
October 23, 2014
Session Objectives
Describe the key components of a hospital-wide
bed meeting
Make comparisons to participants’ existing bed
meetings
UPMC Then: Hospital Bed Meeting
Bed Czar
“keeper of the beds”
Surgical Unit“I am not going to fit”
“I need 2NA/1RN for E”
This Bed Meeting Format Led To:
Increase ED border hours
Long PACU stays
PACU holding post-op patients overnight
Off-service patients on every unit
But most of all, this process led to….
6
Sharing About Your Bed Meeting
Sharing Prework
At your tables, briefly describe your daily hospital-wide
bed meeting. (Include start time, length, participants,
objectives, and, in general, the format.).
What are the weaknesses?
Hospital Bed Meeting
Let’s take a look at a hospital (Gundersen Health
System) that took the leap
After watching the video, let’s discuss:
“What recommendations you would make to improve
their bed meeting?”
UPMC Now: Hospital Bed Meeting
A mandatory house-wide, interdisciplinary meeting held each morning to assess the status of capacity and demand by unit and develop plans when there is a mismatch. The meeting focuses especially on the next 6hrs.
It’s not about staffing
Key Participants at Bed MeetingInpatient Units
Case Management
Emergency Dept
PACU /CCL
Infection Control
Nursing Leadership
AOD
Transport
Cardiology
EVS
Hospital Bed Meeting
Recipe for Success
Hospital Bed Meeting
Standing start time
that does not vary
Consistent room,
large enough to hold
the entire group
Hospital Bed Meeting
Entire room must be able
to visualize each unit’s
huddle outcomes
Hospital Bed Meeting
Prior to start of bed
meeting…..units
have informal
discussions about
pending transfers
Hospital Bed Meeting
Each nursing unit must report the outcome of their unit huddle (to measure demand / capacity for the day) and any informal discussions
This information is entered onto a screen for all to see
Hospital Bed Meeting
Attendance at the bed
meeting is not optional
Calling information in,
texting or emailing
information is not
acceptable
Hospital Bed Meeting
Ancillary support departments’ attendance is equally important and expected daily
Problems can be solved on the spot with ancillary partners present
Hospital Bed Meeting
Consistent leadership
presence is essential
Hospital bed meeting
should be chaired by
nursing leadership
(Director level and
above) and Care
Management
leadership (Director)
Hospital Bed Meeting
Once all units have reported the outcomes of
their unit huddles meeting should begin
Important that everyone in the room can
visualize the spreadsheet with outcomes and
easily see where the issues will be
Hospital Bed Meeting
Unit
Available
Beds DC's
Transfers off
Unit
DC /Tsfs by
2pm
AdmissionS: ED,
ORs, CCL,
DIRECTS, etc
Transfers
from other
Units
Admits
by 2pm
Status at
2pm PLANS
12E 1 8 0 3 8 0 6 -2
11E 0 12 0 8 9 1 6 2
10E 2 6 1 1 9 0 4 -1
9E 4 8 3 5 7 3 4 5
0
0
0
Hospital Bed Meeting
12E – you are are at a minus 2
– You have predicted 8 discharges for today but
only 3 of them leaving by 2pm
– Of the 5 discharges leaving after 2pm – are
there any opportunities to put a plan into
place to move 2 of those discharges earlier?
Hospital Bed Meeting
10E – you are at a minus 1
– You predicted 6 discharges for today, but only
1 leaving by 2pm. Is there any opportunity to
put a plan in place to move any of the other 5
discharges up to a time before 2pm?
Hospital Bed Meeting
We have 17 discharges and transfers predicted to occur by 2pm and plans in place to try to get an additional 3.
It is important that the moment you incur any kind of barrier in getting your predicted discharges out, you need to escalate that barrier to the proper person
If we can get our 20 discharges by 2pm, the ED and the PACU should not have anyone waiting for beds.
Hospital Bed Meeting
Do any of the ancillary departments have
any issues that we need to be aware of
that might affect our patient flow today?
Let’s look at yesterday’s results.
Summary
The hospital-wide bed meeting is a key structure
for RTDC
Most hospitals will need to make changes to the
objectives and format of their existing bed
meeting when implementing RTDC
Observing your bed meeting with the steps of
RTDC in mind is a good learning exercise
24
Exercise
Identify and discuss at your tables two things you
would do differently in your bed meeting.
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