social media and webcare with university students tu delft acu glasgow 14072014
Post on 08-May-2015
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Rob Speekenbrink is Consultant Online Media at Delft University of Technology, Netherlands. He has worked for, on and with the internet since 1993 – at first as a designer, later as a project leader for large websites, and now as a consultant on online media. Together with a colleague, he heads a webcare team for the University. They started the webcare service in 2010 and now have a team of 10 students providing online monitoring and service. Rob will be speaking alongside Tracy Playle in Session 4.i. on the afternoon of Monday 14 July
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Challenge the future
DelftUniversity ofTechnology
Social media and webcare with
university studentsRob Speekenbrink, communication TU Delft, the Netherlands
Webcare / Online service and helpdesk
Monitoring
Intervention / interaction
Influencing
• 10 students• From 9AM until midnight• 7 days a week• Monitoring and alerting the
rest of the organisation• Answering all questions (!!)
Within an hour • Producing content
Content worth sharing
Content follows platform
TU Delft as a networkAlumni group >22.000
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