the roi for strategic change management ceridian

The ROI for Strategic Change Management in Multinational CorporationsFebruary 25, 2010

Laura Stone Stone + Company

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A Unique Perspective

Service Providers Advisory Firms

Multinational Clients and Buyers

Image by Mario Markus and Benno Hess, Max Planck Institute, Dortmund, Germany

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“We do not see things as the way

they are, we see things as we are.”- Talmud

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Outsourcing Industry

Company

Individual

Mindset & Actions

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Here are my

company’s processes &

functions

As a multinational company, it is

highly likely that you are already involved with an

outsourcing engagement on

some level.

Now what…

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Industry Needs a Mindset Shift in Purchasing Behavior

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Why Projects Fail?

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Why should you care?

Poor change management results in:

• a slower speed of adoption,

• lower ultimate utilization and

• lower proficiency which takes away from ROI.

Source: “ROI of Change Management”. Prosci. http://www.change-management.com/tutorial-2007prep-roi-CM-mod1.htm

Effectively managing the humanside of change can help you:

• accelerate adoption,

• increase overall participation and

• improve the benefit each and

every employee realizes from a change, increasing your ROI

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McKinsey 2002 Quarterlyarticle reported that projects that employed an excellent change management program delivered 143% of the ROI; while projects with poorchange management only delivered 35% of the ROI.

Source: Dutmers, Melissa. “Practical Change Management: The Top 10 Countdown” Fast Company. September 21, 2000.

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Change Management is often Change Management is often

the first to get cut during the first to get cut during

negotiationsnegotiations

Change Management is reduced Change Management is reduced

to training & communicationto training & communication ShortShort--SitedSited==

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Problems

Risks

&

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A Different Perspective:

Transaction-basedChange Management

StrategicChange

(Management)

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Client Results

Achieved with a

Strategic Change

Focus

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Actions &Behaviors

Resultsdrive create

Our Thinking Directly Impacts Results

Thinking & Feelings

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Strategic Change Mindset

1. Results for both short and long term

2. Impact on the us and our service provider

3. Partnership while serving your own company

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Addressing Buyer + Service Provider Alignment Planning

� Enable the tough conversations

� Concentrate on the highest impact work

� Address both strategy and team dynamics

Strategic PlanLeadershipTeam Alignment

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Part of creating change involves holding two

incompatible ideas in your head at the same time

and somehow still functioning. Being highly

responsive to our business partners’ and customer

needs and creating standardized processes and

technology platforms can seem like conflicting

goals, but doing both is key to maximizing value

Stuart McGuigan, CIO, CVS Caremark

Source: SmartenterpriseMag.com

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What is your mindset for your outsourcing engagement?

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Reality:

Buyers who engage more strategically, clearly understand the financial impact

of change work achieve top performance

Why waste time figuring it out on your own? Suffering is optional. We can help.

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Outsourcing Industry

Company

Individual

Mindset & Actions

Questions?

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Laura Stone | CEO | Stone + Company781.383.8383

laura.stone@stoneandcompany.com

www.stoneandcompany.com

Thank you!