the roi for strategic change management ceridian
DESCRIPTION
February presentation hosted by CeridianTRANSCRIPT
The ROI for Strategic Change Management in Multinational CorporationsFebruary 25, 2010
Laura Stone Stone + Company
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A Unique Perspective
Service Providers Advisory Firms
Multinational Clients and Buyers
Image by Mario Markus and Benno Hess, Max Planck Institute, Dortmund, Germany
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“We do not see things as the way
they are, we see things as we are.”- Talmud
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Outsourcing Industry
Company
Individual
Mindset & Actions
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Here are my
company’s processes &
functions
As a multinational company, it is
highly likely that you are already involved with an
outsourcing engagement on
some level.
Now what…
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Industry Needs a Mindset Shift in Purchasing Behavior
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Why Projects Fail?
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Why should you care?
Poor change management results in:
• a slower speed of adoption,
• lower ultimate utilization and
• lower proficiency which takes away from ROI.
Source: “ROI of Change Management”. Prosci. http://www.change-management.com/tutorial-2007prep-roi-CM-mod1.htm
Effectively managing the humanside of change can help you:
• accelerate adoption,
• increase overall participation and
• improve the benefit each and
every employee realizes from a change, increasing your ROI
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McKinsey 2002 Quarterlyarticle reported that projects that employed an excellent change management program delivered 143% of the ROI; while projects with poorchange management only delivered 35% of the ROI.
Source: Dutmers, Melissa. “Practical Change Management: The Top 10 Countdown” Fast Company. September 21, 2000.
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Change Management is often Change Management is often
the first to get cut during the first to get cut during
negotiationsnegotiations
Change Management is reduced Change Management is reduced
to training & communicationto training & communication ShortShort--SitedSited==
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Problems
Risks
&
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A Different Perspective:
Transaction-basedChange Management
StrategicChange
(Management)
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Client Results
Achieved with a
Strategic Change
Focus
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Actions &Behaviors
Resultsdrive create
Our Thinking Directly Impacts Results
Thinking & Feelings
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Strategic Change Mindset
1. Results for both short and long term
2. Impact on the us and our service provider
3. Partnership while serving your own company
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Addressing Buyer + Service Provider Alignment Planning
� Enable the tough conversations
� Concentrate on the highest impact work
� Address both strategy and team dynamics
Strategic PlanLeadershipTeam Alignment
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Part of creating change involves holding two
incompatible ideas in your head at the same time
and somehow still functioning. Being highly
responsive to our business partners’ and customer
needs and creating standardized processes and
technology platforms can seem like conflicting
goals, but doing both is key to maximizing value
Stuart McGuigan, CIO, CVS Caremark
Source: SmartenterpriseMag.com
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What is your mindset for your outsourcing engagement?
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Reality:
Buyers who engage more strategically, clearly understand the financial impact
of change work achieve top performance
Why waste time figuring it out on your own? Suffering is optional. We can help.
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Outsourcing Industry
Company
Individual
Mindset & Actions
Questions?
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Laura Stone | CEO | Stone + Company781.383.8383
www.stoneandcompany.com
Thank you!