web usability studies at ramapo college’s george t. potter library christina connor...

WEB USABILITY STUDIES AT RAMAPO COLLEGE’S GEORGE T. POTTER LIBRARYChristina Connor (cconnor@ramapo.edu),Katie Maricic (kmaricic@ramapo.edu), and Samantha Wittenberg (switten1@ramapo.edu)

VALE Assessment FairRutgers University, Scholarly Communications CenterJuly 17, 2014

Potter Library Website: 2008

Internal Assessment

• Less clicks on the homepage meant a very deep site

• Patrons were confused by the titles of main categories

• Multiple clicks for important information

Addressing the Issues• 2009-2010: A Web Group was created to strategize new

organization, changes to content and appearance • Membership included representation from various departments in

the library

• Keeping Stakeholders in the Loop• While organization and look of the site was being discussed by the

smaller Web Group, content was divided among librarians for edits and updates

• Students and faculty were also consulted about content, language/descriptions used, and quick links

New Library Site Launched: 2010

Changes Implemented

• More information and quick links moved to homepage

• Multiple access points with close attention paid to descriptions

• Organized by user group not services

Moving Forward: 2014 Usability Testing

The Process

1. Internal Review Board approval

2. Consent forms

3. Selecting a recording method

i. Testing the set up

4. Advertising and Implementation

What we learned about the process

Next Steps: Accessibility Testing

Next Steps• Continue to perform web usability studies using new

incoming students (Summer 2014)

• Survey Faculty (Fall 2014)

• Create functional Sandbox demo (Summer 2015)

• Continue with regular updates

THANK YOU FOR LISTENING.

ENJOY MORE TIPS ON OUR HANDOUTS!

Christina Connor (cconnor@ramapo.edu),Katie Maricic (kmaricic@ramapo.edu), and Samantha Wittenberg (switten1@ramapo.edu)

VALE Assessment FairRutgers University, Scholarly Communications CenterJuly 17, 2014