what's next... in social — measurement

Post on 05-Dec-2014

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Nadya Powell, Managing Director at MRY and marketing consultant Fran Cassidy presenting findings from the IPA and Marketing Society Study Social Works

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Value of Creativity Group

vs.

Average value of a home loan

$400,000

4.95% interest (conservative) =

1 year fixed interest rate

Estimated revenue $4,534,200

Campaign Cost exc Agency fees

NZ$378,455

NB Average life of a loan is approx 25 yrs.

http://vimeo.com/79090704

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Dri

ve A

pp A

ctiv

atio

ns

Week Commencing Monday

Mobile TV Facebook Others Activations

Effort is the top driver of BT Net

Promoter Score

46

urv

ival R

ate

Difficult Easy Neither / Dont know

% Easy % Difficult

Days post interaction

Surv

ival

Rate

Corr

ela

tion w

ith

rep

urc

ha

se

Correlation with increased spend

CSAT

Effort

NPS

54

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