ANDTEKOverview

Value-Added Applications for Unified Communication Networks

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2

• Founded in 2000, Headquarter in Germany

• Cisco Technology Development Partner

• Integrated solutions to increase productivity, security and customer satisfaction.

Specialized on Unified Communications Applications

Overview

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 3

Solutions for various areas

ANDTEK Solutions

• Computer Telephony Control Phones CTI Client Outlook Integration Click-to-Dial

• Mobile BusinessApplications

Corporate Callback

Secure access to corporate information

Mobile Conferencing Services

• Advanced Services Announcements Manager/Assistant Call Lists Conferencing Callback

• Security Recording Voice Recording IP Phone Security Silent Monitoring

Provisioning

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 4

Delivered as flexible modules

ANDTEK Solutions

• Computer Telephony AND Desktop AClook for Outlook

• Mobile Business Applications

AND Mobile

• Add-On Features AND Phone Group … AND Phone CallBack AND Phone CallList AND Phone Settings AND Phone Routing

• Security, Recording AND Phone Lockout AND Phone Recorder AND Phone Broadcast AND Phone Observer

Provisioning

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All functions integrated on one platform

ANDTEK Modules

AND Phone

Group Lockout

Broadcast Recorder

Directory Observer

Settings

CallRouting

AND Desktop

Desktop

AND Phone Express

AND Apps

Customized Unified Communications Applications

Applications for Unified Communications Manager Express

Phone control application with Outlook integration and click-to-dial

Applications for Communications Manager

CallBack

Mobile Business Applications

AND Mobile

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 6

ANDTEK OS and Hardware

AND Phone

Group Lockout

Broadcast Recorder

Directory Observer

Settings

CallroutingDesktop

Applications for Unified CallManager

AND Apps

Windows LinuxWindows 2000/XPWindows 2003

SMALL MEDIUM LARGE

HW

OS

AND Phone

Group Lockout

Broadcast Recorder

Directory Observer

Settings

CallroutingDesktop

Applications for Unified CallManager

Callback Callback

AND Apps

Red Hat based

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Client Software and Operating Systems

ANDTEK Modules

AND Desktop

Phone control application with MS Outlook integration and click-to-dial

MacWindows LinuxWindows 2000/XPWindows 2003Windows Vista

Mac OS X Red Hat SUSE

AND Mobile

Mobile Business Applications

iPhone OS Android

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• AND Phone Group

Service for team communication

Busy lamp field

• AND Phone Group MA

Enhanced Manager/Assistant Services

• AND Phone Group ACD

Decentralized call center services

Attendant console services

Manager/Assistant and ACD Services

ANDTEK Modules (1/5)

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• AND Phone Settings

IP Phone profiles

Setting IP Phone parameters

• AND Phone CallBack

Internal and external call back

Notification service

• AND Phone CallList

Centralized call list

Calls while busy

To-Do call list

Call Handling on IP phones

ANDTEK Modules (2/5)

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• AND Phone Directory

Directory and database integration

Reverse number lookup

• AND Phone Broadcast

Voice announcement services

Crisis conferencing

• AND Phone Menu

Hierarchial menus on IP phones

Graphical display

Service speed dials

Directory and Notification Services

ANDTEK Modules (3/5)

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• AND Phone Recorder

Voice recording

Silent monitoring

• AND Phone Lockout

Locking IP phones

• AND Phone CallRouting

Source-based call routing

Speed dials

Security Services

ANDTEK Modules (4/5)

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• AND Phone Observer

Display IP camera snapshots

Door opener service

• AND Desktop

Computer-Telephony-Integration

Click-to-Dial

MS Outlook Integration

• Attendant Console

CTI and Surveillance Services

ANDTEK Modules (5/5)

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• Simple IP phone services

• Displaying of information

Customized Applications for Unified Communication

AND Apps

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 14

Reference Architecture

Non-IPActuators Lights Blends AC RelaysSensors Switches Temperature

HeadquarterHeadquarter

Branch BranchBranchBranch

IPNetwork

IP Phones

Desktop PC

IP Phones

Speaker Desktop PC Wireless

Corporate Servers

Voice Recording Sensor

IP Phones + Wireless

AND PhoneApplication Server (APAS)

UnifiedCommunicationsManager (CCM)

GSM/UMTS

Mobile Devices

Provisioning