elisit solutions overview

© 2012 ElisitSolutions

Overview of


Our mission

We provide quantitative, actionable insights

through diagnostics

for business leaders who want to

improve business results

with existing resources.

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The knowledge worker is at the heart of everything we do

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Every knowledge worker in modern organization is an "executive" if, by virtue of his position or knowledge, he is responsible for a contribution that materially

affects the capacity of the organization to perform and to obtain results. - Peter Drucker in The Effective Executive

Leadership and innovation is at every level

Intrinsic knowledge is found at the source of work

People are honestPeople have a vested interest in the

success of the company

Collaboration leads to improved output

Engaged workforces create profits


Quantified insights have led to powerful results...across an enterprise

• Insights Identified: Significant bottleneck on first times claims in a dental insurance operation

• Resulting Business Process Change: Established a new dental claims operation to adjudicate 70% more claims the first time they come in the system

• Impact: Annualized recurring savings of more than $3.2 million

Operations

• Insights Identified: Long manufacturing timeline caused by inefficient processes and lack of clear approval process

• Resulting Business Process Change: Streamlined electrical and mechanical drawings process

• Impact: Production of drawings in 3 weeks instead of 3 months

• Insights Identified: Significant amounts of time wasted on unnecessary tasks such as looking for inventory, parts, supervisors and customers

• Resulting Business Process Change: Identified need for new operating model which included part inventory tracking, centralized customer waiting area and improved in-store communication

• Impact: Operational efficiency improved by $2.9M

Engineering

Customer Service

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• Insights Identified: Traditional method of application processing could be streamlined through technology investment

• Resulting Business Process Change: Shifted traditional sales and processing channel to the cloud

• Impact: Created business case for upgrading technology which saved $3M and increased sales

• Insights Identified: Lack of timely availability and accuracy of information impeded employees from maximizing sales

• Resulting Business Process Change: Information flow revised to get the right information to the right people at the right time

• Impact: Sales increased 12%, generating $1.2M in additional revenue

• Insights Identified: Employees unable to do their job due to lack of the right information 52% of the time

• Resulting Business Process Change: Investments made in process and technology improved information flow

• Impact: Post implementation, company saw a 50% improvement in employee satisfaction with internal communication

IT

Sales

Employee Engagement

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Quantified insights have led to powerful results…across an enterprise


Government Insurance

Now Genworth Financial

Manufacturing

Education

Retail

Financial

Now Bank of America

Power

Now BP Amoco

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Quantified insights have led to powerful results… across industries

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© 2012 ElisitSolutions7

Quantified insights have led to powerful results…around the world


elisit™ provides quantitative, actionable

insights through diagnostics to improve business results with

existing resources

Quick and Easy

Execution

Engaged Employees

Quantitative & Qualitative Actionable

Data

Cost Effective

Customizable

Licensing enables

ongoing use

Why leading organizations rely on us

elisit™ Guarantee:

You will identify benefits at least

4x the cost

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elisit™ engagement model is comprised of two parts

Set Up Inputs Diagnostic Insights Implement

elisit 1.0 elisit 2.0

Employee Engagement• elisit 1.0

• Delivers quantifiable insights into a company’s business processes through diagnostics from the people who are closest to the opportunities – its employees

• elisit 2.0:• Implementation of insights identified in elisit 1.0 in collaboration with

leadership and employees• Licensing of elisit platform allows for ongoing measurement and engaged

employees9


ImplementSet Up Inputs Diagnostic Insights

Set up begins with alignment

• Scope engagement with leadership

• Identify employees (knowledge workers)

• Input employee data• Review detailed elisit

process manual• Communicate elisit process

broadly

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Compiling inputs through facilitation is at the center of elisit™

• Facilitate collaborative sessions

• Standardize activities with knowledge workers

• Customize questions (time/benefit of quantity)

• Gain leadership approval• Complete beta testing


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Employees provide employee input based on their individual activities

• Management and knowledge workers complete online diagnostic

• Responses are confidential

• elisit platform compiles results

Email invitations are sent automatically

Track % complete & survey status online

Email “reminders” sent to incompletes


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Insights reveal and quantify opportunities

• Quantified opportunities in technology, training, information, decision making and rework

• Output shows dollar savings/opportunities or FTEs

• Clients own customized reports and access to information through elisit Analyzer

• Review results


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Deep dive into insights uncover real opportunities

Effectiveness M easures by C lient Services U nit - $$

-

500,000

1,000,000

1,500,000

2,000,000

2,500,000

Activity C ost 2,245,325 836,188 560,024 508,215 340,898

Rework 544,332 174,627 233,201 23,070 113,434

In foG ap 941,837 280,606 260,064 276,380 124,788

T echnology G ap 960,631 373,119 180,908 265,619 140,985

Dec is ion M aking Gap 320,856 118,719 124,856 48,895 28,386

Em powerm ent with Agents G ap 171,769 83,012 60,006 4,314 24,437

Em powerm ent with Policyholders Gap 172,331 88,510 55,746 3,638 24,437

T rain ing, Knowledge and Skills G ap 329,140 135,435 94,802 66,859 32,044

C lient Services T otal Policy Services C laim Supporting Prem ium

Activity Cost shows total reported cost of employees

• Identifies dollars lost because of rework and gaps in information, technology, decision making and other key areas

• Demonstrates ‘real’ cost of tasks and activities such as customer support, developing new products, processing orders and other key activities to a company’s mission

• Enables expense-to-revenue comparisons for key activities related to customers, distribution channels, products and services and other comparisons as needed

• Allows limitless comparisons and drills downs into tasks, departments, plants, geographies

Gaps represent aggregated employee-reported percentage of time spent to perform tasks multiplied by fully loaded employee cost

Note dollars are not additive; they give different views of issues

Example of one of hundreds of ways to show results

ImplementSet Up Inputs Diagnostic Insights14


Implement

Diagnostic

Continued engagement through elisit 2.0

• Client implements using resources of their choosing

• elisit facilitates implementation of insights from elisit 1.0

• Licensing available for ongoing diagnostics and employee engagement

Insights

Inputs

Set Up


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Thought starters• What are people doing that they need to be doing? What are people

doing that they don't need to be doing?• What do you need to do to go from “good to great”?• Are you confronting the brutal facts of what your organization is good

at and not so good at?• Do you have and support a culture which involves disciplined people,

disciplined thought and disciplined action?• What technologies could you be using more effectively?• Are you implementing strategies effectively?• How much resources are you losing because of rework, multiple

touches and lack of decision clarity?• What should we start doing, and what should we stop doing?

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Contact• For more information or to schedule a

demonstration, please contact– David Adams, Senior Partner– [email protected]– +1 612-802-7404

• Visit our site at www.elisit.com

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mailto:[email protected]

http://www.elisit.com/

http://www.linkedin.com/company/elisit-solutions

http://www.facebook.com/pages/Elisit-Solutions/322497164447419

http://www.linkedin.com/in/davidladams

https://twitter.com/%23!/DavidLindAdams


Appendix

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Testimonials

I believe your accelerated approach enabled us to run our process improvement marathon in about one fifth of the winning time. And when we got to the finish line, we were exhilarated, not exhausted. All of us were read to do the really important work: implementing the recommendations that were so collaboratively developed.

Others can accomplish what you did, of course, but I am convinced they cannot compare to your speed in reaching the goal, the enthusiastic momentum created among the individual people who must do the important work of implementing the recommendations, and the return on their investment.

Tom Eilers, President ,World Insurance Company

You clearly identified our needs in your proposal…and you met them all! Your analysis of our operations by your elisit™ process enabled everyone to know who was doing what and how many improvements could be made. They way you got our employees engaged to solve these problems was truly amazing. You certainly lived up to your pledge of being “accelerated.”

James Daniels, Assistant to the Superintendent, Danbury Public Schools

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Ways leading companies have leveraged elisitTM

• To find out where the money goesThey learned exactly what employees were spending time (dollars) on, for whom, and for what. No accounting system, even if integrated, does that.

• To improve process improvement triggersIdentified the dollar cost of rework, poor information, IT, duplication, non-customer focused work.

• To complete cost benefit analysisDetermined quickly whether a Technology solution will pay for itself in savings, and exactly where those savings would occur.

• To establish a common measurement systemExamined decentralized, autonomous, just-merged, and international locations in depth, exactly the same way, regardless of existing rollup. Used to integrate operations and companies.

• To track implementationMade before and after comparisons. Monitored and confirmed that the planned results actually happened by using elisitTM quarterly, semi-annually or annually.

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Fixed questions such as:•Each employee’s real cost•Employee demographics•Activities performed•Defined processes•Rework time •Information availability•Time lost from poor technology•Training, knowledge, skills

Specific, custom questions such as:

• Customers served – real and internal• Geographical regions served• Products/services supported• Distribution channels value added work• Customer focus• Touch points of work (who, how long)• Cross training• Communication effectiveness• Empowerment, Accountability • Overall effectiveness• Timing

elisit™ gathers key inputs from employees

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elisit solutions overview

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