Application Architecture

TeleCanor Integrated Communications (TIC) platform

Content

1. Telephony Integration 2. Web Access 3. Email & Networking 4. Unified Messaging 5. CTI – Desktop Connectivity 6. Other Modules

Administration LDAP

7. Complete Architecture

1. Telephony Integration

Voice Server ArchitectureVoice Server Architecture

PBXPBX

1. Analog / Digital Integration2. IP Integration3. T1/E1/ISDN InterfaceEEAM –Enterprise Edition Access

Manager

Voice Server2. TAPI / Mitai /

SIP

3. Intel / Eicon

1. Intel

Serial IntegrationSMDI / MCI

EEAM

Speech ServicesASR / TTS Sybase - DB

2. Web Access

Voice Server ArchitectureVoice Server Architecture

Web Client - http & https WAP ClientSRM – Service Recovery Management.EEAM –Enterprise Edition Access Manager

WAP Client

Web Client

EEAMSybase - DB

Internet InformationServices

InterneInternett

SRM

Web Reports

WEB Client

WAP Client

3. Email & Networking

Voice Server Architecture

VPIM

3. VPIM Client

1. POP3 / IMAP

InternInternetet

VPIM – Voice Profile for Internet MailEEAM –Enterprise Edition Access Manager

EEAMSybase - DB

POP3IMAP4

2. SMS / MMS / SMTP

4. Unified Messaging

Voice Server ArchitectureVoice Server Architecture

MS ExchangeMS Exchange

IMAP TSE – Transparent Storage EngineEEAM –Enterprise Edition Access Manager

IMAP TSE Gateway

EEAM

Sybase - DBIMAP4To any Email Server

Contacts SynchronizationContacts Synchronization

IMAP4 Synchronization and web services

Message and Call Logging

MAPIMAPI

5. CTI – Desktop Connectivity

Voice Server Architecture

UMST – Unified Messaging System TasksEEAM –Enterprise Edition Access Manager

TIC Mobile

TIC Client Manager

EEAM

Sybase - DB

UMST

Client PC or DevicesClient PC or DevicesIP Dialer – Outlook

Extension – MS Fax agent

6. Other Modules

Voice Server Architecture

SystemSystem Administrator PCAdministrator PC

MMC – Microsoft Management ConsoleLDAP – Lightweight Directory Access ProtocolEEAM –Enterprise Edition Access Manager

MMC / Snap InAdministration

EEAM

Sybase - DB

LDAP

Active DirectoryActive DirectoryLDAP ServerLDAP Server

7. Complete Architecture

Sybase - DB

UMST

IMAP TSEGetaway

InternInternetet

Email ServerEmail Server

SpeechServices

PBX InterfaceIntel/IP/TAPI

PBXPBX

WebApplication

s

IIS

LDAP

TIC MobileTIC Mobile PDCPDC

MMCSnap In

TIC ClientTIC Client ManagerManager

RemoteAdministration

Voice Server

POP3IMAP4

VPIM

EEAM

10

Esna’s UC Server Software Middleware at the core of all enterprise communications

Single platform for voice, mobility, messaging, and presence

Directs communications based on established workflows and policies

Proven integration with diverse enterprise telephony systems

Proven integration with major email platforms

Proven integration with enterprise databases

Adds substantial value to business applications

Simplifies management of communication infrastructure for IT professionals

User Access

Unified CommunicationsArchitecture

Browser

TIC services

GroupWare Solutions

Enterprise portals

BusinessApplications

MS Exchange2000/2003/2007Lotus Dominos

Novell GroupWiseGoogle Apps

ZIMBRA

IMAP servers

BEA EIPMS SharepointIBM WebSphere

Microsoft CRM, Oracle

Salesforce.com, Frontrange, ACT

SAP, NetsuiteBinnacle

POP3

IMAP

WIFI

SIP

DTMF

Speech

HTTP

HTTPS

XML

VXML

SIPSOAIMAP

Universal accessGateway to content

UC Server Architecture Overview (continued)

Windows DesktopTIC Services

Telephony Infrastructure

Client Gateway Services (UMST)

SMTP Server/IMAP POP 3 Access

Directory Gateway Services (LDAP)

Mail Server Gateway Services (TSE)

Database Access Component (EEAM)

Web Gateway Services:

HTML, WML, IMAP, POP

Admin Tool Reporting Tool Utility Services

IP PBX:SIP/3Com/Avaya

IP Access:SIP/TAPI/MITAI/VTI

PBX CTI Stream:SIP-CSTA/

TAPI/CSTA/MITAI

Outlook, Lotus Notes, GroupWise

Mobile Device: J2ME, BlackBerry,

Windows

CRM, Other DB: Salesforce, SQL Server, Custom

Access

WWW

WAP

IMAP/POP

Desk Phone XML

LDAP Active Directory

License Manager

SMS Connector

Voice Server, FAX Server, IVR Engine

Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services

Speech Services: Nuance ASR/TTS

IP Access:SIP/TAPI/MITAI/VTI

TDM Access:Dialogic/Eicon

CTI Services:CSTA/MITAI/TAPI/SIP

ClientApplications

Back OfficeApplications

Mail Server:Exchange, Dominos,

GroupWise, IMAP

Client DB, CRM

Live Communication

Server

Database (Sybase)

13

TIC Server Architecture Overview Highly modular solution

TIC services can be enabled / disabled individually Easy to customize based on customer needs

Deployable on a single server or on a cluster of servers

Primary Server Components Communication system abstractions (wrappers) TIC engines / services Relational databases Technical libraries

Unparalleled Interoperability More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com,

etc. Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine,

Act, etc. All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database 3rd party technology: ASR, TTS, Fax

Application Architecture

TeleCanor Integrated Communications platform