applied kanban - bizcamp 2011
TRANSCRIPT
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Applied KanbanA success: the introduction of Kanban as planning,
monitoring and process-control tool in a small team.
Tuesday 14 June 2011
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OpenmindsB2B webhosting // Managed servers
Scalable solutions // Personal approachQuality & guarantees
[email protected] // www.openminds.be // +32 9 225 82 91
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The problem
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Openminds
•Hosting (support, installations, ...)
•Development
•Sales/marketing
•Administration
•8 people (5 sysadmin, 2 development, 1 sales, but overlap)
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Before
•Planning was hard
•Tickets got “lost”
•Hard to delegate a task to a colleague
•No overview
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Overview
•Each had his own todo method
•Support: “master in-pile” & “todo”
•Sales: Kristofs book
•Development: All over the place
•Other: when (if) it came to mind
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Kanban: what
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Goal
•Visualizing the workload
•Planning
•Limit the WIP
•Optimalisation
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Standard IT kanban
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Standard IT kanban
•Backlog, Ready, Work In Progress, Done
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Standard IT kanban
•Backlog, Ready, Work In Progress, Done
•Task goes from left to right
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Standard IT kanban
•Backlog, Ready, Work In Progress, Done
•Task goes from left to right
•WIP is limited
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Standard IT kanban
•Backlog, Ready, Work In Progress, Done
•Task goes from left to right
•WIP is limited
•Refill of the backlog through meetings
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How we did it
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Investing
•Board
•Markers
•Post-its
•Planning poker
•Magnets
•Time
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Board location
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Board location
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Board location
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Board layout
•Todo
•Work in progress
•Done
•Waiting for ...
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Special area’s
TriageSupport
Datacenter-todoUrgent
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TeamsColors
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Meetings
•Monday: “planning”
•Tuesday till Friday: “standup”
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Planning
•First working day of the week
•Overview of last week
•Selection of workload for this week
•Discussion about each todo-item
•Rating the item
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Planning poker
•Fibonacci-series
•? en coffee
•Complexity, not time
•Discussion when the difference is big
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Each morningStandup
5 minutes
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Delegate
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Extra
•Priority is from top to bottom (todo)
•“Pair” for training / difficulties
•Ping-pong: stick the tickets together
•Three magnets per person
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Introduction
•No major issues...
•Team wanted some change
•We will evaluate after 2 months
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Result
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Result
•Planning: major improvement
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Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
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Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
•Overview: very clear
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Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
•Overview: very clear
•Workflow gets optimized
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Result
•Planning: major improvement
•Monitoring: nothing gets forgotten
•Overview: very clear
•Workflow gets optimized
•Open communication between teams
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More result
•Measurement: velocity
•feedback for the planning-meeting
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Issues
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Issues
•Our board is too small
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Issues
•Our board is too small
•Planning: only one week
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Issues
•Our board is too small
•Planning: only one week
•Existing ticketting system
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Issues
•Our board is too small
•Planning: only one week
•Existing ticketting system
•Flexible working hours & morning-meeting
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Issues
•Our board is too small
•Planning: only one week
•Existing ticketting system
•Flexible working hours & morning-meeting
•Person still decides what to work on
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Post-itsThey don’t stick as they
advertise!
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ISO 9001
•We have ISO certification
•Kanban is a perfect fit
•Auditor loved the idea
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Bottom line
•It works
•No problem making your own version
•Routine
•Digital board?
•Bigger teams?
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Q & A
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Applied Kanban
Bernard Grymonpon - Openminds
@openminds / @wonko_behttp://www.openminds.be/
Tuesday 14 June 2011