Our Values & Principles

We will be the recognized market leader and innovator of choice; the provider of comprehensive services and

technology to our respective industries.

Our Principles

Excellencein Service

Value each customer as if they are our only

customer.

Culture of Improvement

Continually look for ways to enhance our service technology, effectiveness and

profitability, delivering extraordinary value to

our customers.

Corporate ResponsibilityCommitment to

operate in a lawful and ethical manner, improving the

economic development of each business unit and their respective

customers.

Operational Efficiency

Lean initiatives enable us to establish

business strategies and processes that provide outstanding

value for our customers.

Value of PartnershipValue every customer and every role internal

and external to the organization, continually improving our culture of

respect and appreciation.

Corporate Brands

Parent Corporation

Mortgage Data Products

Appraisal

Quality Assurance

VOE

Pre-EmploymentScreening

Consumer DataProducts

Web Marketing Tools

Title Insurance

Escrow Services

Partial Client List

• American Pacific Mortgage• Pentagon Federal Credit Union• First National Bank of Omaha• American Financial Network• First Mortgage Corporation• PHH Home Loans• Renasant• Bank of Internet USA• Elevations Credit Union• Redstone Federal Credit Union• Deere Employees Credit Union• Hoosier Hills Credit Union• Safe Credit Union• Fidelity Homestead Savings Bank• Virginia Housing Development• Credit Union of Colorado• Polish & Slavic Federal Credit Union• TIB Bank of the Keys• Twinstar Credit Union• OSU Federal Credit Union• Blackhawk Community Credit Union• Citadel Federal Credit Union• Millenium Home Mortgage• First Savings Mortgage• Mountain West Bank• Savings Bank of Mendocino• Community Mortgage Funding• Westerra Credit Union• Arizona Central Credit Union• Pacific Union Financial• Gibsland Bank & Trust• Commercial Bank of Ozark

• Ohio Valley Banc Corp• Credit Union West• TD Bank N.A.• Denali Alaskan FCU• South Valley Bank and Trust• Eastland Financial Corporation• Burke & Herbert Bank & Trust• Integrity First Financial• Sun Federal Credit Union• Homewise, Inc.• Security National Mortgage• Metro Bank• Northwest Bank & Trust Co.• E-Central Credit Union• Tidelands Bank• Spirit of Alaska Federal Credit Union• First Choice Loan Services• Spire Federal Credit Union• Pelican State Credit Union• Florida Capital Bank Mortgage• OA Mortgage dba Terra Mortgage• Heritage Credit Union• Fibre Credit Union• Campus Federal Credit Union• Santa Cruz Home Finance• Greater Iowa Credit Union• Great Lakes Credit Union• PIMA Federal Credit Union• 1st Financial Federal Credit• On Q Financial• Five Star Credit Union• Colorado Credit Union

• North Valley Bank• Opes Advisors• Mortgage Financial Group• Southern Bancorp• Bank of The Cascades• SPC Cooperative Credit Union• Hughes Federal Credit Union• Generations Federal Credit U• First Bank & Trust of Murphy• Copiah Bank, N. A. – Crystal• Eastern Utah Community Credit Union• Devon Bank• Central State Bank Mortgage• Xcel Federal Credit Union• Troy Bank & Trust• Republic Bank• ISU Federal Credit Union• FNB Mortgage Services, LLC• First Metro Bank• San Diego Private Bank• People's Independent Bank• Mutual 1st Federal Credit Union• MidSouth Mortgage Company• Green Bank• FNB Hamilton Bank• First Exchange Bank• Falcon International Bank• Texell Federal Credit Union• Landmark Community Bank• First Southern State Bank• Farmers Insurance Federal• CB&S Bank

Vice President of Operations

• Responsibilities: All aspects of operations within the Valuation division• Experience:

• Over 30 years in mortgage lending and banking• Held executive level positions with large banks including Wells Fargo, JP

Morgan Chase, and Wachovia• Served as Vice President of West Coast Operations for First American

Eappraiseit • Expertise:

• Management of operations, sales, and servicing functions in retail, wholesale, and correspondent channels

• Underwriting and compliance expertise• Leadership: Managed in excess of 150 employees

Vicky Hamilton, Vice President of Operations

Director of Quality Assurance

• Responsibilities: • All quality control functions including compliance to Appraisal

Independence regulations, FNMA, FHLMC, FHA, and USPAP guidelines• Oversees SettlementOne’s Quarterly Review services being performed as

the 10% random selection audit per Fannie Mae Selling Guide regulations• Experience:

• Worked in the appraisal industry for the past 24 years and is a Certified Appraiser

• Over 20 years working for financial institutions and appraisal management companies (18 years in management)

• Leadership: Prior to joining SettlementOne, was responsible for the management of over 100 staff appraisers and fee panel of over 10,000 appraisers

Jo Hartman, Director of Quality Assurance

SettlementOne Operating Departments

• Experience• One-stop Fulfillment• Responsive Service

Headed by executives with over 100 years combined experience in appraisal operations & management

Panel Management – Credentialing of Client approved appraisers, ability to supplement with SettlementOne National Panel, and appraiser maintenance

Operations – Ordering, processing, delivering and communicating during the appraisal process

Quality Assurance – Manual review of every appraisal prior to delivery to lender, quarterly 10% Quality Control audit of lender appraisals per Appraisal Guidelines

Technology – Develops, implements, and maintains all technical servicing needs, assuring a security level of SAS 70 Type II for all transactions

SettlementOne Compliance Summary

Compliance, Service, & Excellence

• Fannie Mae Appraiser Independence Rules

• Freddie Mac• Interagency Guidelines• Dodd-Frank• Individual State Requirements

SettlementOne helps lenders maintain compliance with the latestappraisal regulations by providing you with the resources you need to streamline operations in accordance with:

Uniform Mortgage Data Program

Fannie Mae, Freddie Mac, & FHFA Uniform Mortgage Data Program (UMDP)

Components of UMDP:

UAD (Uniform Appraisal Dataset) – SettlementOne reviews each appraisal to ensure compliance with UAD standards

UCDP (Uniform Collateral Data Portal) - Automated delivery to one or both of the GSE’s, at no charge

About SettlementOne Valuation Company

• National appraiser panel• Dedicated coordinating teams• Certified & licensed appraisal

review teams• Advanced technology

solutions• Fully compliant valuation

solutions program

Benefits of Partnering with SettlementOne:

SettlementOne Panel Options

SettlementOne Provides the Ability to Create a Custom Panel

Retain trusted appraiser relationships–simply provide SettlementOne with your

current panel, and we’ll establishappraiser geographic territories, andmonitor the accuracy and rotation of

appraisers for you.

SettlementOne’s National Panel

• Access to 20,000 appraisers nationwide• Over 85% of our appraisers are Certified • Ability to supplement geographic

deficiencies• Create subsets based on loan programs

or property type• Industry leading pay

Appraiser Independence: Appraisal Guidelines

Fully Managed Appraiser Credentialing

• Service Level Requirements• Update/Verify Licensing• Document E&O/Certifications• Maintain Disciplinary Procedures• Monitor Exclusionary Lists• Maintain Ongoing Eligibility

Ordering Process

Ordering Process:

• Non-compliant: Order placed by a processor or anyone reporting to a member of the mortgage division

• Not efficient: Order placed via fax, email, or phone. Too time-consuming, error-prone, and difficult to ensure non-preferred rotation

• Increased risk & liability: Order placed via email or phone, which can direct to an appraiser (potential for non-compliance)

With SettlementOne, benefit from:• Compliant ordering • Streamlined ordering process• Compliant communications• Effective pipeline management• Ordering efficiency

Partner with SettlementOne and Create efficiencies and reduce risk!

Appraisal Order Logic

Assignment Logic• Certifications• Proximity• Availability – Analyzed past quality

ratings• Capacity – Reviews current

pipeline & ability to deliver timely

Proximity Logic• Property is mapped, 3 closest

appraisers are shown in rotation based on proximity to subject property

• Mileage radius for mapping is customized based off of panel. Standard is 10 miles moving out to 20 miles

SettlementOne Solution: Appraisal Guidelines

SettlementOne’s Dedicated Team Approachis a Unique Advantage• Responsive coordinators• Industry leading turntimes• Assignment with personnel oversight• Knowledgeable on your orders• Quick resolution to issues• No impersonal call centers• Operational efficiency• Ensures compliance by eliminating direct

communication with processors & appraisers

The average number of communications with the appraiser per transaction is 4.5.With SettlementOne, you save almost a full work week(37.5 hours of valuable employee time) each month

Operations Overview – Quality Control

Did you know…• 35% of all appraisals contain errors

With SettlementOne Valuation, our thorough QC process and staff of qualified reviewers ensures we significantly reduce errors & close loans on time.

Customized Review Process• Technical & manual QC on every order• Incorporate lender underwriting checklist• Managed appraisal dispute process• 24 hour post-completion corrections• Non-influence Certificate with each order

Operations Overview – Quality Control

Manual QCSettlementOne Valuation also performs a custom,100% manual review on every appraisal prior todelivery to assure the utmost in quality control.

We manage all the quality assurance process forclients at the fraction of the time and cost of internalreporting.

SettlementOne Valuation's Customized ReviewProcess includes: Customized QC checklist Review and maintenance of appraisal issues Disciplinary and strike process for appraisers Two touch process for each appraisal

Overview of Order Fulfillment Process

Client Request for Appraisal

Appraisal Received by

SettlementOne Coordinator

Appraiser Completes

Order

S1 Quality Review

Order Delivered with Compliance

Certificate

• Timely notifications• Enhanced security• Responsive service• Efficient process management via platform• Convenient pipeline status notifications

Secure Delivery of Client Information

Notification to Client

Order Verified, Appraiser Selected, Order Placed,Inspection Scheduled

Notification to Client

Notification to Client

Notifications Sent to Client throughout Process,

Secure Delivery

No

tificatio

n to

Clie

nt

Automated Appraisal Delivery to Borrower

At 100 loans per month, to deliverappraisals via mail, the average employee expense is $200 permonth. By using SettlementOne’sautomated appraisal delivery, yousave $2,400 a year in mailing costs.

Advantages of SettlementOne Appraisal Delivery

• Centralized delivery

• Compliant delivery & tracking

• Soft cost savings

QC Testing Audit: Appraiser Guidelines

Quarterly Quality Control Testing &Findings Report

• 2nd valuation run on a randomly selected 10% of appraisals, secondary product free of charge

• Licensed appraiser completes all comparative reviews

• Quarterly report provided includes required findings for Fannie Mae & Freddie Mac

• Quarterly report also meets new regulatory requirements for Appraisal & Evaluation Guidelines

Operations Overview – Branch Setup & Reporting

Individual Branch Users

‘Manager Level’ Users

‘Branch Only’ Access

Ability to View Activity by ‘Parent/Child” Accounts

• View all branch/broker activity• View order status by branch• Run real-time status reports

L Date Range

L Product Type

L Export Data• Branches have no lateral access

Branch 2Branch 1

“Parent” Account• View admin reports by branch• Run real-time status reports• Control distributed organizations• Activate/deactivate branches

Client Implementation

• Indentify official launch date, set timelines & milestones leading up to date

• Agreement sign with non-binding trial period & fee schedule

• Implementation meeting with Director of Operations & Account Management Team

• Consultation between Client’s Chief Underwriter & S1’s Dedicated QC Team

• Set “test launch date” prior to official “full launch date”

• Program client user list and branch lists into S1 platform

• Set up Webinar training for all users with training materials prior to test launch

Setup includes customization

Customized panel programmed

Post-launch report card

SettlementOne bears all costs

Pre Launch Timeline: Per Deployment Plan