bpr from tinder corporation
DESCRIPTION
A brief intro to how Business Process Re-engineering could help your business reduce waste, time and costs offering an improved customer service level.TRANSCRIPT
Tinder Corporation
Hardware
IT In
fra’
Com
m’s
Software
Syst
em
Inte
grat
ors
“Off
The
Shel
f”
Besp
oke
Reseller Services
Voic
e &
D
ata
Clou
d Se
rvic
es
Consultancy
Supp
ort
B.P.
R.
WHO is Tinder?
B.P.
R.
“IT guys love their TLAs and
their xTLAs”
“an IT & technology services business”
B.P.R. Business Process Re-engineering
Q: Ever sat down and mapped out a flow diagram for your most common business tasks?
B.P.R. Business Process Re-engineering B.P.R. =
Leveraging technology to simplify, automate and control a process
B.P.R. Box A
B.P.R. Box B
B.P.R. Box C
B.P.R. Business Process Re-engineering
WHY? What’s In It For Me?
USER ERROR DUPLICATION PAPER & WASTE AUTOMATION SERVICE LEVEL
Gartner : UK Businesses lose between 3-5% of
turnover on “workflow waste”
B.P.R. Business Process Re-engineering
OK OK… Give Me An Example
WITHOUT B.P.R.• Manual purchase-to-pay• Manual field control• Logistics – system A• Accounts – system B• Service – system C• Sales – system D• PAPER!! Lots of PAPER!!!
B.P.R. Business Process Re-engineering
OK OK… Give Me An Example
The Solution• New bespoke front end – tie it all together• EDI to suppliers & finance partners• New CRM hold master record set• Field based tablets• BIG DATA• 15% growth with no additional heads
R.O.I. Achieved in 15 Months
B.P.R. Business Process Re-engineering
Got It…Make it relevant to me Window Fix Direct
• Growing business• Field based staff• 3 phase process – survey – quote – execute• Disparate system – Excel• Paper based field ops
• Solution : New bespoke web-app…..
B.P.R. Business Process Re-engineering
B.P.R. Business Process Re-engineering
Mobile AccessFull information availabilityUser group based accessWork from anywhereAbility to respondBIG DATA
B.P.R. Business Process Re-engineering
B.P.R. Business Process Re-engineering
Survey AppSpecific Window Fix requirementsPaperless systemReal-time informationProfessionalism
B.P.R. Business Process Re-engineering
Got It…Make it relevant to me Window Fix Direct
• Circa 10 week process for basic app • Real-time information sharing whilst in the field• Paul has complete transparency• No engineers hanging around• Paperless system• Better quote to execution ops• Scope for further development – invoicing
• The R.O.I. – You’ll have to ask Paul!!
B.P.R. Business Process Re-engineering
Summary: Remember….
B.P.R. = Transform your business workflow to be more efficient
B.P.R. = Better service for your customers
B.P.R. = Save you money, time and effort – focus on growth
TIN
DER
CO
RP
TC = Proven Track Record In B.P.R. Delivery
TC = Portfolio covers underlying infrastructure & support
TC = Consultative approach, match pace with demand & constraints
“It’s time technology worked for you, not the other way around!”
