Breakfast General Session | People and Change

Sponsored by

Breakfast General Session | People and Change

Sponsored by

Donald J. Hahn CFCC, CPVA, CPBA

Chief Learning Officer Security Business Institute

Common Problems Cited By Leaders

• I need a better way of setting goals for employees.

• I need a better way of holding employees accountable for achieving goals.

• I want to hire the right people & fire the wrong people.

Common Problems (cont’d)

• I wish my people communicated more effectively.

• I wish my supervisors would lead employees more proactively.

• I don’t know if my employees are fully engaged.

People & Change 

Are people capable of change, and if so, to what

degree?

Why some do … and some don’t?

What critical success factors should I look for?

What is my role in effecting Change?

 

 

Are people capable of change, and if so, to what

degree?

The Amenability of Competencies to ChangeRelatively Easy to Change Harder But Doable Very Difficult to ChangeRisk TakingLeading Edge EducationExperienceOrganization/PlanningSelf-AwarenessCommunications-OralCommunications-WrittenFirst ImpressionCustomer FocusPolitical SavvySelecting A PlayersRemoving C PlayersCoaching/TrainingGoal SettingEmpowermentPerformance ManagementRunning MeetingsCompatibility of Needs 

JudgmentStrategic SkillsPragmatism“Track Record”InitiativeExcellence StandardsIndependenceStress ManagementAdaptabilityLikeabilityListeningTeam PlayerNegotiation SkillsPersuasivenessTeam BuilderChange LeadershipDiversityConflict ManagementCredible VisionBalance in Life 

IntelligenceAnalysis SkillsCreativityConceptual AbilityIntegrityAssertivenessInspiring “Followership”EnergyEnthusiasmAmbitionTenacity

Why some do … and some don’t

Comfort Zone

Behavior

Motivation /Values

Competency

Comfort Zone

EQ or IQ??Intellectual Quotient

• Measures normative intellect cognitive abilities, such as the ability to learn or understand new situations.

– Thinking– Comprehension– Processing

Emotional Quotient

• Measures one's emotional intelligence, as defined by the ability to use both emotional and cognitive thought.

– Adversity– Empathy– Resiliency– Composure

Emotional Quotient

5-major components :– Intrapersonal Skills– Interpersonal Skills – Stress Management – Adaptability– General Mood

“When I compared star performers with average ones in senior leadership positions,

nearly 90% of the

difference in their profiles was attributed to emotional intelligence factors rather than

cognitive abilities.”–Daniel Goleman

Employee Engagement

What Critical success factors should I look for?

Traits Shared By Successful People

What is the single greatest characteristic of successful people?

What are some other key characteristics?

What is the single greatest attribute needed for change?

Competencies and Stages of Change

Unconsciously Competent

Consciously Competent

Unconsciously Incompetent

Consciously IncompetentC

omp

eten

cy

Consciousness

Learning Model

Your Role In Effecting Change:

Do your people understand their role?

Do your people understand their gaps?

Do they take responsibility to close those gaps?

Do you hold them accountable?

Comfort Zone & Remedies

Behavior

Motivation /Values

Competency

Comfort Zone

COACH

HIRE

TRAIN

Management Focus

Coaching

TrainingMentoring

People will only perform in a manner consistent with their self concept.

Behavior

Motivators

Competency

• Performance reviews are a critical and ongoing process to fill the gaps between current and desired results.

• Do you have a “people plan” designed to improve your human capital?

Your People PlanProduction

(A) Trend

(B) Potential

(C) Trend (D)

Trending Key:

↔ ↑ ↓ Same Growth Decline

Top 25%

2nd 25%

3rd 25%

Bottom 25%

PIP

2012 Goals and Objectives

Coaching and Feedback

Standards & Accountability

Training and Development

Ongoing Coaching and Support

PIP

Quality of Feedback

smal

lL

arge

Perfect Noisy

Feedback: Consistent and Continuous

Liberate… Don’t Legislate!

Standards

Ownership

Consequences

Accountability

"It is not the strongest of the species that

survives, nor the most intelligent, but the one

most responsive to change."

Charles Darwin

“Let’s not forget that the little emotions are

the great captains of our lives and we obey

them without realizing it. Vincent Van Gogh

What’s your Emotional Quotient?

Confidential, complimentary online assessment

delivered to your desktop

HOW?

Write “EQ” on your business card,

leave it with us at the end of the session

Thank You“Emotional Intelligence” Daniel Goleman

“Good to Great” Jim Collins

“Human Sigma” Fleming & Asplund

“The Tao of Coaching” Max Landsberg