bsc class project
TRANSCRIPT
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Class Project WCU BBA26Class Project WCU BBA26Richard H.SRichard H.S
Balanced Score Card for Balanced Score Card for Richard’s CaféRichard’s Café
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Richard’s CafeRichard’s Cafe
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The Strategy MapThe Strategy Map
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Vision Vision
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ValuesValues
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PoliciesPolicies
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Drill Down Perspective CustomerDrill Down Perspective Customer
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Drill Down Perspective FinancialDrill Down Perspective Financial
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Drill Down Perspective Internal Drill Down Perspective Internal Business & ProcessBusiness & Process
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Drill Down Perspective Learning & Drill Down Perspective Learning & GrowthGrowth
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Drill Down Objective Increase ProfitDrill Down Objective Increase Profit
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Drill Down Objective Increase Drill Down Objective Increase Customer SatisfactionCustomer Satisfaction
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Drill Down Objective Enchance Drill Down Objective Enchance Food QualityFood Quality
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Drill Down Objective Deliver Drill Down Objective Deliver Responsive ServiceResponsive Service
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Drill Down Objective Enchance Drill Down Objective Enchance Employee SkillsEmployee Skills
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Spare 1 First Spare 1Spare 1 First Spare 1
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First Spare 1 Second Spare 1First Spare 1 Second Spare 1
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Spare 2 First Spare 2Spare 2 First Spare 2
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Spare 2 Second Spare 2Spare 2 Second Spare 2
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Measure ( First Measurement Measure ( First Measurement Method )Method )
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Measure ( Second Measurement Measure ( Second Measurement Method )Method )
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Score ( First Measured Score )Score ( First Measured Score )
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Score ( Second Measured Score ( Second Measured Score )Score )
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Period 1/03/2005 - 1/04/2005 Period 1/03/2005 - 1/04/2005
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Period 11/03/2005 – 1/05/2005Period 11/03/2005 – 1/05/2005
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Richard’s CafeRichard’s Cafe
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Pemilik CafePemilik Cafe
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Financial DepartmentFinancial Department
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General ManagerGeneral Manager
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Vice General ManagerVice General Manager
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Customer DepartmentCustomer Department
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HRD ManagerHRD Manager
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Customer ServiceCustomer Service
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Food DepartmentFood Department
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Head ChefHead Chef
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ChefChef
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Internal DepartmentInternal Department
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Supervisor CafeSupervisor Cafe
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Pelayan CafePelayan Cafe
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Cleaning ServiceCleaning Service
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Spare 1 DatabaseSpare 1 Database
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Spare 2 DatabaseSpare 2 Database
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Measure DatabaseMeasure Database
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Score DatabaseScore Database
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Period DatabasePeriod Database