BUSINESS ETIQUETTE

OBJECTIVES• What is Etiquette?• Where can we find Etiquette?• Business etiquette• Is it really important?• How can I develop my Business etiquette?• Word to the wise• Conclusion

What is Etiquette?

• Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.

Where can I follow Etiquette?• Social Etiquette • Corporate Etiquette• Wedding Etiquette• Meeting Etiquette• Telephone Etiquette• Eating Etiquette • Business Etiquette

Business Etiquette

Expected behaviors and expectations for individual actions within society, group, or class. Within a place of business, it involves treating coworkers and employer with respect and courtesy in a way that creates a pleasant work environment for everyone.

Is it really important?

• Yes, it helps to act professionally and exercise proper manners when engaging with others in profession.

• Good business etiquette is a valuable skill-set that will make you stand out from others, enhance our chances at success and help us to land that dream job.

How can I develop my Business etiquette?

These were the few basic ways:

• Courtesy

• Building relationship

• Communication

• Dress and Appearance

• Peers, Subordinates and Superiors

Courtesy

It deals with the way how we treating others. Respect everyone even your enemies. People who are disrespectful may find themselves losing credibility and the respect of their peers.

Building Relationship

• Art of showing others that you value their work by taking time to visit and talk with them

• People will go extra mile for you if you build good relationship with them

• Greet them, respect them, congratulate them, advise them, help them, these were the basic way to build good relationship

Communication

• Business etiquette involves communicating effectively mainly in phone calls and emails. When calling or receiving a call, establish our identity and speak in a polite and considerate manner

• Personalize the conversation with a short question about the other person rather than rushing straight into business. This will helps in gaining good impression

Dress and Appearance

• Our dress and appearance shows consideration for others, and indicates that you take yourself and your job seriously

• Being in proper dress at proper situation proves our dedication and interest

Peers, Subordinates and Superiors

• Good etiquette involves showing respect not only to superiors, but also to our peers and subordinates; in other words, to everyone.

• If we treat everyone with respect, we will avoid making costly mistakes and experiencing discomfort by accidentally treating a superior in a disrespectful way.

Word to the wise

• Demystify event's dress code

• Finesse awkward, embarrassing situations

• Handshake

• Roll out the red carpet for visitors

• Soothe angry callers

Word to the wise

• Office Donations: Keep it low-key when passing the hat

• Art of the personal note

• Balance personal & professional image

• Lend your ears to experts

• Adhere to tableside and dinning etiquette

Conclusion• Business etiquette is essential to survive and

succeed both at the personal and professional level. It has paramount significance and importance at the corporate world either to make or break the business deals.

• To conclude, the business etiquette is essential from peon to Director and from employee to employer.