BASIC ETIQUETTE

WHAT IS THE BASIC ETIQUETTE?

DEFINITION

A set of rules for

behaving correctly

in social

[Macmillan

Dictionary]

BASIC ETIQUETTE

Practice basic courtesy.

Hold doors open for other

people

Speak politely.

Give up your seat on

public transportation.

Congratulate people.

Be a courteous driver.

Know how to greet people.

Manage introductions

with grace.

Groom yourself

appropriately.

Write thank-you notes.

DINING MANNERS

Don't chew with your mouth openSay "excuse me" whenever you need to leave the table.Ask for someone to pass you a dish or a seasoning. Don't put your elbows on the table when you're eating.Know how to manage informal and formal place settings.Hold your utensilsKnow how to rest your utensils.

DINNING MANNERS

OFFICE ETIQUETTE

PHONE ETIQUETTE

PHONE ETIQUETTE

Only use your phone in appropriate

settings.

Ensure the number you have is correct.

Check your voice!

Practice basic conversational courtesy

Give people a chance to answer their

phone!

Know how to answer the phone.

Put someone on hold politely

SITUTATION 1

1. You texted someone a really personal

message and realized it went to the

wrong person.

2. I work with a person who won’t

stop talking. I can’t get my job

done because he walks in my

office, sits down and won’t leave.

I N T E R N AT I O N A L E T I Q U E T T E

Chinese like to be

formally introduced and

if they at first seem

unfriendly, it is because

they are taught not to

show emotion.

Chinese expect to greet

people with a handshake

and may nod or slightly

bow the head.

Never call someone by

their last name.

Too much praise is

considered poor etiquette.

Do not overdo your

thanks

CHINA

INTERNATIONAL ETIQUETTE

First impressions really

count, including good

dress sense.

Don't get too friendly too

soon.

Be punctual for

meetings.

A nod of the head will

generally suffice.

A bow of the head also

expresses thanks or an

apology.

Gifts such as souvenirs

from your home country

are gratefully accepted

ITALYJAPAN

INTERNATIONAL ETIQUETTE

Spain

Handshakes are generous but don't be the first to

use body contact.

Personal qualities are valued over professional ability

so be prepared to spend time getting to know your

host.

Do not be offended if your host is late as most

Spaniards do not take punctuality for business

meetings seriously.

INTERNATIONAL ETIQUETTE

http://www.youtube.com/watch?v=_hYO_ZNU

F-Y

AMERICAN etiquette

CONSERVATION ETIQUETTE

http://www.youtube.com/watch?v=H0a_vUhh

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