Center for E GovernanceCESC-Mysore Service On-boarding

Table of Contents

1. Requirement Summary........................................................................................................................ 2

2. Scope of work .......................................................................................................................................... 2

3. Channel Specific Flows......................................................................................................................... 7

3.1. App/Mobile Portal............................................................................................................................................. 7

3.2. USSD..................................................................................................................................................................... 12

3.3. IVR ........................................................................................................................................................................ 12

3.4. SMS....................................................................................................................................................................... 13

3.5. Dependency ...................................................................................................................................................... 13

3.6. Assumptions ..................................................................................................................................................... 16

3.7. Payment.............................................................................................................................................................. 16

3.8. Payment Type Fees ........................................................................................................................................ 16

3.9. Reconciliation Process.................................................................................................................................. 16

4. Appendix .................................................................................................................................................16

5. Escalation Matrix .................................................................................................................................17

1. Requirement Summary

Chamundeshwari Electricity Supply Corporation Ltd, Mysore (CESC) is into distribution of electricity to

its consumers in 5 districts viz. Mysore, Mandya, Hassan, Kodagu and Chamarajanagara and issues

electricity bills to its consumers against the consumption made. CESC’s electricity bill payment service is

to be integrated onto Mobile One platform. The integration activity would be done to integrate CESC

services in a similar manner of BESCOM service integration.

2. Scope of work

Service Flows:

Service 1 Name: APP/WEB

Pre-requisites:

Action Success Message Failure message

Step 1

Step 2

Step 3

Service 1 Name: USSD

Pre-requisites:

Action Success Message Failure message

Step 1

Step 2

Step 3

Service 1 Name: IVR

Pre-requisites:

Action Success Message Failure message

Step 1

Step 2

Step 3

Service 1 Name: SMS

Pre-requisites:

Action Success Message Failure message

Step 1

Step 2

Step 3

Technical Details :

<< To be provided by Infosys Team for CESC>>

Sl No. Specification Details

1 Staging IP

2 Production IP

3 HTTPS Client Certificate

4 API Specifications

5 Error Codes

API Availability:

Sl. No. Service Name API Status Remarks

1

2

Sample Test Data for verification:

CESC Account Nos:

3. Channel Specific Flows

Service is required to be enabled in: Mobile App/Web, IVR, SMS and USSD.

3.1. App/Mobile Portal

Navigation

The CESC Icon will come in the utility services in Home Screen at Level 1 (Fig 1).

The CESC Mysore Icon will come after HESCOM ICON (Fig 2)

CESC Screen: Next Level

Registration View & Pay

Bill

Service Provider: Centre for e-GovernanceView and pay your electricity bills here. Registerfor this service by providing the CESC accountnumber and access your monthly bills. Thisservice is only available for residents of Mysore,Mandya, Hassan, Kodagu andChamarajanagara

CHAMUNDESHWARIELECTRICITYSUPPLYCORPORATIONLTD, MYSORE

<<CESCLogo to beembededhere>>

More Details

<<CESC BANNER IMAGE to beembedded here>>

- More Details

Prerequisites

CESC Account Number

Permissions

This service will have access to thefollowing sections from your Profile.Basic DetailsContact Details

Other Modes Of Access

IVR : Dial toll free number 161USSD: Dial *161# to connect overUSSDSMS: Send keyword BESCOM to161

When User clicks on Registration

Registration Screen

REGISTRATION

Please enter your CESC Account Number

Phone Number:

Account Number

Submit Button

View & Pay Bill Screen

View Bill

Select your CESC Account Number

--Select Account Number—(Drop Down)

Next Screen after selecting Registered Account Number

Bill No:<<12 digit Bill No>>

<<bill amt in Rs>>

Bill Amount

<<DD-MM-YYYY>>

Bill Date

Name Subdivision Name

<<Consumer Name>> <<Subdivision Name>>

Address

<<Consumer’s Address>>

Pay Your Bill

Please enter the amount (₹) you would like to pay.

Pay Button

Payment Screen ( Same Screen and flow as BESCOM service)

The user selects the payment options in the bill desk page and after completing the payment transaction with

selected option, the user is taken back to Mobile One app/portal with status of the payment transaction

displayed with acknowledgement id as below:

Logo and Banner Page

Banner Image

CESC Mysore to provide the Banner image that CESC would like to use along with the logo

in their service screen.

Department Logo

CESC Mysore to provide the CESC Logo that is required to be placed in Mobile Web/App.

3.2. USSD

<<IMIMObile to verify and below service flow and change as per the integration >>

Service Flow:

Steps

1. User Dials *161# from his/her mobile.2. Selects language (1. Kannada or 2. English) .3. Select 1 for utility Bill Payment Services4. Select #4 for CESC Mysore

Output : Sub menu of CESC should be displayed.

1. View/Pay CESC Bill2. Register for CESC Bill9. Main Menu

5. In step 4 output, user selects 2 to Register CESC Account number

6. The user enters a valid CESC account number

Output: New account number of CESC should be successfully registered.

7. In step 4 : user selects 1 -> View/Pay CESC Bill

8. Registered account numbers are displayed. User selected A/C No for which he/she wishes to make payment.

9. For the selected account number, the bill details should be displayed to the user.

10. After step 9, the user selects Pay bill

11. The user shall be able to pay the bill successfully using payment gateway.

12. Acknowledgement shall be sent to user via SMS for transaction done on Mobile One platform.

3.3. IVR

<<IMIMObile to verify and below service flow and change as per the integration >>

1. Call 161

2. Select Language

3. Select 1 for Utilities

4. Select 4 for CESC

Result: User should be able to register account number successfully

After registration of CESC account number

1) Call 161

2) Select 1 for Utilities

3) Select 4 for CESC

Result :User to hear the number of accounts registered

1) Press 1 to get bill details

2) To register another number

After registration of CESC account number

1) Call 161

2) Select 1 for Utilities

3) Select 4 for CESC Mysore

4) Select 1 to view/pay

Result :User to hear the bill amount for first account number and get following options:

1)To pay bill, press 1

2) For bill details of your next account number, press 2

3) For main menu, press #

After registration of CESC account number

1) Call 161

2) Select 1 for Utilities

3) Select 4 for CESC Mysore

4) Select 1 to view/pay

Result :User to hear the bill amount for first account number and get following options:

1)To pay bill, press 1

2) For bill details of your next account number, press 2

3) For main menu, press #

3.4. SMS

<< IMIMobile: Please fill SMS service flow>>

3.5. Dependency

Input Fields Table:

Input

Field

No

Input Field

Name

Service

Name

Field

Type

Data

type

Fi

el

d

Si

is

Mandatory

?

Data

Validat

ions

required

Follow

up

Proces

s

Sample data

1

2

3

4

5

6

Input

Field

No

Input Field

Name

Service

Name

Field

Type

Data

type

Field

Size

is

Mandat

ory?

DataValidations

required

Follow

up

Process

Sample

data

7

8

9

10

11

12

13

Department Name , Service Name - FRD

16 | P a g e

Dept. Name Date Designation Signature

IMI

CeG

Department

Output Fields Table:\

Service Format Sample Remarks

3.6. Assumptions

3.7. Payment

This is a payment service where in Citizens Pay CESC Electricity bill payment through various

channels of Karnataka Mobile One as explained in the service flows in previous sections.

3.8. Payment Type Fees

For each electricity bill payment transaction of CESC done through Karnataka Mobile One Platform,

CESC shall pay INR 2.85 (Two Rupees and eighty five paise only) as transaction fees to CEG. This is

agreed as per the MOU.

3.9. Reconciliation Process

The Reconciliation Process will be done as per the MOU terms and conditions. The Login to verify

MIS on a daily basis will be provided to the interface created for CESC team. The MIS Reports shall

be of below format which can be downloaded (Sample BESCOM MIS is attached here for reference)

<<BESCOM MIS Report sample to be attached>>

4. Appendix

Department Name , Service Name - FRD

17 | P a g e

Dept. Name Date Designation Signature

IMI

CeG

Department

5. Escalation Matrix

Contact Details of Support from technical team:

Name Designation Email ID Contact Number

Contact Details ofr Support from Department (CESC):

Name Designation Email ID Contact Number