Chapter 5 Chapter 5

Nonverbal CommunicationNonverbal Communication

VocabularyVocabulary Nonverbal Message-Nonverbal Message- Facial expressions or body Facial expressions or body

language used to convey messageslanguage used to convey messages Body language- Body language- The way one uses their body to The way one uses their body to

send messagessend messages Tone of Voice- Tone of Voice- The pitch and timbre (distinctive The pitch and timbre (distinctive

tone) of a person’s voicetone) of a person’s voice Gesture- Gesture- The use of hands, limbs, or the body to The use of hands, limbs, or the body to

send a message (Human’s can produce 5,000 send a message (Human’s can produce 5,000 different gestures!)different gestures!)

Eye contact- Eye contact- A device speakers use whereby they A device speakers use whereby they look directly into their listener’s eyes in order to look directly into their listener’s eyes in order to emphasize a point or to show how strongly they emphasize a point or to show how strongly they feel about somethingfeel about something

VocabularyVocabulary Personal Space-Personal Space- A comfort zone each person A comfort zone each person

maintains around themselves where intrusions maintains around themselves where intrusions would be unwelcomewould be unwelcome

Intimate Distance-Intimate Distance- The distance used primarily for The distance used primarily for confidential exchanges (within 18 inches). Close confidential exchanges (within 18 inches). Close friends.friends.

Personal Distance-Personal Distance-The distance comfortable for The distance comfortable for conversation between friends (1.5 feet- 4 feet)conversation between friends (1.5 feet- 4 feet)

Social Distance-Social Distance- The distance maintained between The distance maintained between people in social and business exchanges ( 4 feet- 12 people in social and business exchanges ( 4 feet- 12 feet)feet)

Public Distance-Public Distance- The distance maintained between The distance maintained between strangers. At this distance people barely strangers. At this distance people barely acknowledge each other’s presence. (12 feet and acknowledge each other’s presence. (12 feet and beyond)beyond)

NON VERBAL MESSAGESNON VERBAL MESSAGES

Non verbal messages Non verbal messages are considered more are considered more important and play a important and play a bigger role than bigger role than verbal messages in verbal messages in conversations and conversations and interactions we have interactions we have with others. with others.

BODY LANGUAGEBODY LANGUAGE

Body language Body language makes up 93% of makes up 93% of human human communication. communication. Different stances, Different stances, facial expressions, or facial expressions, or gestures may send off gestures may send off different messages to different messages to the listener. the listener.

What vibe are they giving off?What vibe are they giving off?

Body LanguageBody Language

Positive-Positive- Relaxed postureRelaxed posture Arms relaxedArms relaxed Eye contactEye contact Nod agreementNod agreement Smile at humorSmile at humor Lean closerLean closer Use gesturesUse gestures

Body language is Body language is distal- distal- directed towards othersdirected towards others

Negative-Negative- Body TensionBody Tension Arms FoldedArms Folded Speaking hand to Speaking hand to

mouthmouth FidgetingFidgeting YawningYawning

Body language is Body language is proximalproximal- directed - directed toward your own bodytoward your own body

WELCOMING VS. WELCOMING VS. UNWELCOMINGUNWELCOMING

DISTALDISTAL PROXIMALPROXIMAL

Tone of voiceTone of voice Tone of voice offers a valuable clue to a speaker’s Tone of voice offers a valuable clue to a speaker’s

feelings. The pitch and distinctive tone of a person’s feelings. The pitch and distinctive tone of a person’s voice (the pauses and rhythm) mean something voice (the pauses and rhythm) mean something over and above the words themselves.over and above the words themselves.

The rate of speech also tells something about the The rate of speech also tells something about the speaker’s feelings.speaker’s feelings. People often speak faster when they are trying to People often speak faster when they are trying to

persuade us or sell us something.persuade us or sell us something. People tend to talk more slowly when they are People tend to talk more slowly when they are

depressed, disgusted, or simply tired.depressed, disgusted, or simply tired.

Nonverbal communication in the Nonverbal communication in the workplaceworkplace

To help develop a professional To help develop a professional personality:personality: Identify the things you do when you’re tenseIdentify the things you do when you’re tense Look as though you’re in chargeLook as though you’re in charge Establish good eye contact and good body Establish good eye contact and good body

postureposture Be yourselfBe yourself

Gestures Around the WorldGestures Around the World

How countries feel about Touching-How countries feel about Touching- Enjoy touchingEnjoy touching

• Middle East, Latin America, Italy, Greece, RussiaMiddle East, Latin America, Italy, Greece, Russia IndifferentIndifferent

• France, China, Ireland, IndiaFrance, China, Ireland, India Don’t TouchDon’t Touch

• Japan, United States, Canada, England, AustraliaJapan, United States, Canada, England, Australia

Gestures Around the WorldGestures Around the World

Signs of Greeting-Signs of Greeting- HandshakesHandshakes Kisses (Mostly French)Kisses (Mostly French) Bows (Asian Countries ; Japan)Bows (Asian Countries ; Japan)

• Person of lower rank bows firstPerson of lower rank bows first Hand to forearm claspHand to forearm clasp

• Used to check for weapons in the Roman EmpireUsed to check for weapons in the Roman Empire Slapping hands on another person’s head (Eskimos)Slapping hands on another person’s head (Eskimos) Spit at one’s feet (East Africa)Spit at one’s feet (East Africa) Nose rub (New Zealand)Nose rub (New Zealand)

What vibe are you giving off?What vibe are you giving off?

What negative What negative nonverbal nonverbal communication might communication might you have when you you have when you present? Think about present? Think about previous classroom previous classroom presentations.presentations.

What kinds of positive What kinds of positive nonverbal nonverbal communication might communication might you have when you you have when you present? What do present? What do you do well already?you do well already?