COMMUNICAT

ION

We communicate with people everyday.

- Verbal- Non Verbal/Body Language- Listening- “I” Messages

COMMUNICATION STYLES• Aggressive- overly forceful, pushy, or hostile.•May involve bullying or intimidation• Don’t pay attention to others’ thoughts, feelings, or needs.

• Passive- unwilling or unable to express thoughts and feelings in a direct or firm manner• Putting others needs in front of your own• Dislike conflict/ go out to the way to avoid conflict

• Assertive- express views clearly and respectfully• Standing up for your rights and beliefs while respecting those of others• Negotiating and compromise

So what?

NONVERBAL COMMUNICATION

• Body Language: nonverbal communication through gestures, facial expressions, behaviors, and posture.

• Sometimes WHAT we say isn’t important as HOW we say it.

• Everything we do sends a message!

WHAT DIFFERENT NONVERBAL CUES MEAN

Crossed Arms Closed off. Implies resistance. Not

listening or interested.

A nose rub Linked with deception. Could mean

you’re lying or trying to hide the truth.

A barrier You’re too close. Back off.

A hand placed under the chin Contemplative. Making a decision.

Feet pointed toward the door Ready to leave. The feet are the

most honest part of the body. What direction are they facing?

A back of the neck scratch Concerned or have questions.

Mirroring Shows interest. You find the speaker

favorable.

Forward lean/decrease in backwards lean Indicates positive sentiment and

interest.

Eye Contact Shows interest, attention, and

involvement.

Raised Eyebrow May indicate skepticism or interest,

depending on how it is done.

Avoiding Eye Contact dishonesty or discomfort

PARTNERSHIP QUESTIONNAIRE ACTIVITY

LISTENING SKILLSActive Listening: paying close attention to what someone is saying

and communicating.

4 Listening Skills

Clarify

Reflective Listening

Empathy

Encouragement

4 LISTENING SKILLS

Clarify• Ask questions. Make sure you understand what the speaker is

saying. Check for understanding.

Reflective Listening• “So what you’re saying is…” Rephrasing or summarizing.

Empathy• Show other person you relate to their feelings. Don’t pass judgment

on the speakers attitudes or actions.

Encouragement• Signs you are followingwhat the speaker is saying and listening to

them. Face the speaker and make eye contact. Nod or make comments: “I see”, “Go on”.

SPEAKING SKILLS• “I” Message: a statement that

focuses on your feelings rather than someone else’s behavior.

• Replace “You” messages with “I” messages

“I” MESSAGES

3 Ingredients

• Event

•Consequence of the event

• Feeling

•How that event made you feel?