communication
DESCRIPTION
Communication. Introduction to Business & Marketing. What Is Communication?. Communication : “process of exchanging messages between a sender & receiver”. Personal Communication. Personal Communication : “between you & friends” occurs on your own time Example: - PowerPoint PPT PresentationTRANSCRIPT
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CommunicationIntroduction to Business & Marketing
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What Is Communication? Communication: “process of exchanging
messages between a sender & receiver”
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Personal Communication Personal Communication: “between you &
friends” occurs on your own time
Example: Calling my best friend on the phone at 6pm
Student lists 5 examples
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Professional Communication Professional Communication: “between
colleagues or co-workers” occurs at work
Example: I email my Principal regarding my evaluation
Student lists 5 examples
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Types of Communication Listening Reading Speaking Writing
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Listening Listening: “active mental process by which a
person recognizes, assesses, and evaluates what is heard”
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How To Improve Listening How to improve:
1. Identify the purpose2. Look for a plan3. Give feedback4. Search for common interest5. Evaluate the message6. Take notes
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Following Directions Activity Students need to take out a piece of
paper & pencil
Students must remain silent during this activity
The key to success is active listening!
Students will now begin
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Listening Barrier #1 Distractions: “things that compete with the
message for listeners attention”
Example: I sit down to do my Calculus, but cannot focus due
to the football game on TV.
Student lists 5 examples
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Listening Barrier #2 Emotional Interference: “the person is too
preoccupied with emotions to receive the intended message”
Example: I fouled out of my basketball game and am too
angry to listen to the coach after the game.
Student lists 5 examples
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Listening Misconceptions1. Speaking is more important than
listening. Fact: Speaking and listening are equally important.
2. Listening is easy and requires little energy.
Fact: Active listeners undergo the same physiological changes as a person jogging.
3. Listening is only a matter of understanding a speaker’s words.
Fact: Nonverbal signals also help listeners gain understanding.
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Verbal v. Nonverbal Verbal Communication: “expressed through
words”
Nonverbal Communication: “wordless communication”
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Nonverbal Communication Hand Gestures Facial Expressions Touching Body Language Eye Contact Turning your back to the speaker
What Other Ways Can You Think Of?
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Words Of Wisdom
“Actions speak louder than words”
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Nonverbal Example #1 What is this girl saying?
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Nonverbal Example #2 What is this lady saying?
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Nonverbal Example #3 What just happened?
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What We Say Without Words #1
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What We Say Without Words #2
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What We Say Without Words #3
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What We Say Without Words #4
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Non-Verbal Activity Students will complete a worksheet