communication

19
COMMUNICATION PRESENTED BY: YUSUF SIAMWALA PINAL PATEL RUCHITA JAIN VIRAL JAIN KAVAN PATEL

Upload: ruchita-jain

Post on 12-Apr-2017

103 views

Category:

Marketing


0 download

TRANSCRIPT

Page 1: Communication

COMMUNICATION

PRESENTED BY: YUSUF SIAMWALA

PINAL PATEL RUCHITA JAIN VIRAL JAIN KAVAN PATEL

Page 2: Communication

TOPICS COVEREDINTRODUCTIONDEFINITIONSPROCESSBARRIERS/LIMITATIONSUMMARY OF MANAGEMENT

COMMUNICATION IN TRANSITION

Page 3: Communication

INTRODUCTION

Page 4: Communication

INTRODUCTION

Communication has been derived from Latin word ‘communis’ which means to share.

To share in the sense sharing information, thought, emotions and ideas by one person to another.

Communication can also be thought off as a vehicle of thought through which information and understanding are transmitted from one person to another.

Page 5: Communication

DEFINITIONS

Page 6: Communication

DEFINITIONS

Communication is an exchange of facts, ideas, opinions or emotions by two or more persons .

Communication is a systematic and continuous process of telling, listening and understanding.

Communication is the exchange of information between two or more persons with the intention that receiver interprets the message as intended by speaker.

Page 7: Communication

CONTINUED...Communication is the two way process of reaching

mutual understanding, in which participants not only exchange(encode-decode) information, ideas, news, and feelings but also create and share meaning.

Page 8: Communication

CONTINUED…

Communication is the sum of all the things one person does when he wants to create understanding in the mind of another.

Communication is a continuous process where one person encodes the message and send through various medium and another person decodes the message and give feedback to the sender which can be easily understand by below chart…

Page 9: Communication

PROCESS

Page 10: Communication

PROCESS

Page 11: Communication

BARRIERS

Page 12: Communication

BARRIERS TO COMMUNICATION

Noise

Lack of planning

Semantic problems

Cultural barriers

Emotions

Page 13: Communication

CONTINUED… Filtering

Information overload

Selective perception

Stereotype

Goal- conflicts

Page 14: Communication

SUMMARY OF MANAGEMENT COMMUNICATION IN TRANSITION

Page 15: Communication

SUMMARY

“PETER DRUCKER”- FATHER OF MANAGEMENT..stated that manager have to learn and acquire respect for language , to understand what words are and what they actually means.

Management should focus on three main issues

RHETORIC.

MANAGERIAL IDENTITY.

ORGANISATIONAL GOALS.

Page 16: Communication

CONTINUED….. Roles :-

◦ Interpersonal Figurehead Leader Liaison

◦ Informational Monitors Disseminator Spokesperson

◦ Decisional Entrepreneur Crises handler Resources allocator Negotiator

Page 17: Communication

Continued…Characteristics of Manager’s job:-

◦ Time is fragmented◦ Values compete◦ Job is overloaded◦ Efficiency-core skills

Language skills:-◦ Talking ◦ Listening

Page 18: Communication

ANY QUESTIONS?

Page 19: Communication

THANK YOU