Computer Repairs

Module 2: Communicating With Clients

Unit 1: Communicate in the Work Place

What is Communication?

The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.Excluding written there are two main types of communication...

The Communication Diagram

Verbal and Non-Verbal Communication

Can you guess the

Intelligences of Both Verbal
&
Non Verbal Communication?

Verbal Communication

This type of communication uses the spoken word. Pitch, volume, tone, pace and syntax are used to express meaning. For example singing and debating

World famous Singer Mary. J. Blidge

Definitions for key terms

Pitch The quality of a sound governed by the rate of vibrations producing it

Volume The amplitude or loudness of a sound

Tone A musical or vocal sound with reference to its pitch, quality, and strength

Pace The speed acceleration and deceleration of speech, use of pauses

Syntax the way in which linguistic elements (as words) are put together to form constituents (as phrases or clauses)

Non-Verbal Communication

This Type of communication uses bodily movement and reaction to convey meaning, gestures, facial expressions, body co-ordination are common types.

World famous dancer Michael Jackson

Definitions for key terms

Gestures a movement of your body (especially of your hands and arms) that shows or emphasizes an idea or a feeling

Facial Expression Connotation of feelings and idea's through the composition of facial muscles

Body Co-Ordination the movement of different body muscles to conotate expression

Activity: Show me...

In groups of two:

Discuss record and present a non-verbal action and a verbal action that can be used to express:

Comfort

Upset / Disgruntled

Relaxation

Boredom

Authority/Control

Confidence / Assertiveness

Understanding

Disregardful

Care/ Caring

Welcome/Welcoming

References

Background Images, Activities and Content made by The Golden Ribbon under CC Share alike licenses

http://golden-ribbon.deviantart.com/

Fonts Styles Used:

Sawasdee Ubuntu Open Source Font

Comfortaa http://www.dafont.com/comfortaa.font

All other images are royalty free stock images

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